Job summary
A great opportunity has arisen to join us as a Neuro Developmental Service Administrator across the BSW locality.
You will provide an excellent customer experience for patients and professionals contacting the ASD and/or ADHD services by telephone, by email and by post, as the first point of contact to HCRG Care Group Neuro developmental Services across the BSW locality. The administrator will support the effective filtering and directing of telephone calls and correspondence for BSW Neuro Developmental service and where required, with partner organisations. This post will also support the wider business support function in providing administrative and organisational support across the full range of office and service activities.
This is a demanding role requiring high levels of administrative and communication skills and the ability to work proactively as part of a team.
Main duties of the job
Key Responsibilities:
Screen and triage referrals into Neurodevelopmental Services from various sources, ensuring they meet criteria and are directed appropriately.
Prioritise referrals, escalating urgent cases to relevant professionals, and follow protocols to ensure timely patient access.
Liaise with referrers to obtain complete and accurate information for high-quality referrals.
Accurately record and allocate referrals using client information systems, ensuring confidentiality and accessibility.
Provide signposting to HCRG Care Group and other statutory/voluntary services as needed.
Maintain data accuracy through regular cleansing and manage clinical appointment bookings via SystmOne, ensuring compliance with waiting time targets.
Coordinate appointment communications, including letters and rescheduling, and maintain up-to-date clinic systems and templates.
Manage local databases, produce and distribute internal communications, and order routine supplies.
Handle incoming/outgoing correspondence and provide administrative support, including minute-taking when required.
Work flexibly to cover colleagues and support service continuity, undertaking additional duties as assigned by the line manager.
For a full list of responsibilities please see the attached job description
About us
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.
To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2
Job description
Job responsibilities
As a Neuro Developmental Service Administrator, youll be part of our valued team being the first point of contact to HCRG Care Group Neuro developmental Services across the BSW locality.
You will feel valued as a Neuro Developmental Service Administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- £23,875.00 with access to our group pension
- Free tea and coffee at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
- An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
Essential Qualifications
- Good general education to at least GCSE level or equivalent, including Maths and English
Work Experience
- Administrative experience in a busy, customer facing environment
Knowledge and Skills
- Excellent customer services skills
- Accurate and efficient keyboard skills
- High levels of computer literacy to include a good working knowledge of Microsoft Office packages incusing Outlook, Word, Excel.
- Ability to work as part of a team
- Effective interpersonal and communication skills, both verbal and written
- Good telephone manner
- Polite and helpful customer service skills
- Ability to work with discretion, sensitivity and maintain confidentiality
- Good planning and organisational skills and ability to meet deadlines
- Ability to prioritise and manage workload in busy environment
Desirable
Work Experience
- Previous health or social care experience
- Minute taking
Knowledge
- Understanding of medical terminology
- Knowledge of clinical systems or databases
Job description
Job responsibilities
As a Neuro Developmental Service Administrator, youll be part of our valued team being the first point of contact to HCRG Care Group Neuro developmental Services across the BSW locality.
You will feel valued as a Neuro Developmental Service Administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- £23,875.00 with access to our group pension
- Free tea and coffee at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
- An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
Essential Qualifications
- Good general education to at least GCSE level or equivalent, including Maths and English
Work Experience
- Administrative experience in a busy, customer facing environment
Knowledge and Skills
- Excellent customer services skills
- Accurate and efficient keyboard skills
- High levels of computer literacy to include a good working knowledge of Microsoft Office packages incusing Outlook, Word, Excel.
- Ability to work as part of a team
- Effective interpersonal and communication skills, both verbal and written
- Good telephone manner
- Polite and helpful customer service skills
- Ability to work with discretion, sensitivity and maintain confidentiality
- Good planning and organisational skills and ability to meet deadlines
- Ability to prioritise and manage workload in busy environment
Desirable
Work Experience
- Previous health or social care experience
- Minute taking
Knowledge
- Understanding of medical terminology
- Knowledge of clinical systems or databases
Person Specification
General Requirements
Essential
- Click Apply for this job above to view the Job Description on our career site
Desirable
- Click Apply for this job above to view the Job Description on our career site
Person Specification
General Requirements
Essential
- Click Apply for this job above to view the Job Description on our career site
Desirable
- Click Apply for this job above to view the Job Description on our career site
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
