Medical Secretary

Job summary

We are seeking a highly organised, proactive, and customer-focusedMedical Secretary to join our Neurodevelopmental Services team supporting ASD and ADHD pathways. As the first point of contact for patients, families, and professionals, you will play a key role in delivering an excellent experience through all communication channelstelephone, email, and post.

You will be responsible for managing a high volume of enquiries, effectively triaging and directing correspondence, and supporting administrative processes within the BSW (Bath and North East Somerset, Swindon, and Wiltshire) locality. You will also provide essential support to the broader business support function to ensure smooth and efficient service operations.

Main duties of the job

This role supports the smooth running of Neurodevelopmental Services by ensuring referrals are handled with care, accuracy, and efficiency. Responsibilities include:

• Screening and directing referrals appropriately, while following clinical guidelines.

• Liaising with referrers to gather information and ensure timely, high-quality referrals.

• Prioritising urgent cases and collaborating with health professionals to ensure swift care.

• Maintaining accurate and confidential records across clinical systems.

• Providing clear signposting to patients, families, and professionals about available services.

• Coordinating appointment bookings, rescheduling as needed, and sending relevant information to patients.

• Supporting administrative tasks such as correspondence, minute-taking, ordering supplies, and maintaining databases.

• Working flexibly within the team to meet service needs and uphold high standards of care.

About us

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.

To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2

Employer details

Employer name

HCRG Care Group

Address

HCRG Care Group

Salisbury

Wiltshire

SP4 6AT

Employer's website

https://www.hcrgcaregroup.com/ (Opens in a new tab)

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Employer details

Employer name

HCRG Care Group

Address

HCRG Care Group

Salisbury

Wiltshire

SP4 6AT

Employer's website

https://www.hcrgcaregroup.com/ (Opens in a new tab)

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