Job summary
As a Business Support Advisor,you will play a key role in delivering high-quality, person-centered care and services to support individuals and teams. Working within a collaborative environment, you will provide essential services tailored to meet the unique needs of those we serve. Based in The Orbital, Swindon, you will have the flexibility to work within a model that supports both on-site and hybrid working arrangements, depending on the nature of the role. HCRG Care Group is committed to fostering an agile and adaptable workforce to best meet the needs of our organization and service users.
Main duties of the job
Act as the first point of contact for patients, families and other health care professionals wishing to access the Swindon Community Health Services, community nursing, community therapist, wheelchairs, and as such provide responses to any enquiries or requests for information or assistance in a timely manner. Handle telephone calls from a variety of sources including patients, patients relatives, GPs, carers and other health care professionals and ensure that relevant routine medical and personal information is collected and recorded correctly using Systm1 modules for the community health services. The post holder will require good communication and customer service skills as they will be dealing with a wide variety of people and may encounter barriers to understanding such as language.Process purchase orders for equipment, for modifications, repairs, deliveries and collection of equipment ensuring all documentation is recorded on the app
About us
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.
To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2
Job description
Job responsibilities
<p style="margin:0px;font-size:inherit;padding:5px 0px;">At HCRG Care Group, we value you and your contributions, offering a range of benefits to support your professional growth and personal wellbeing:</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Competitive Pay & Pension: Receive a salary of £23,875 with a company pension.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Professional Growth: Join our Strive for Better networks, connecting with professionals nationwide to develop and share best practices.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Exclusive Rewards: Access discounts and offers at leading supermarkets, retailers, and experience providers through our Reward Gateway.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Wellbeing Support: Benefit from our 24/7 free wellbeing service, including counselling, career coaching, and legal advice.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Flexible Pay Options: Track earnings and access wages through Wagestream, providing financial flexibility.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Learning & Development: Enhance your career with support from our Learning and Development team, access e-learning, career pathways, and funding opportunities.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Recognition & Involvement: Celebrate achievements with local and national awards, contribute ideas for service improvements, and stay informed through regular leadership updates.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"><br></p> <p style="margin:0px;font-size:inherit;padding:5px 0px;"><span style="white-space:pre;"> </span>Ability to demonstrate a good working knowledge of IT including Word, Excel and email.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"><span style="white-space:pre;"> </span>Ability to work quickly and accurately under pressure</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"><span style="white-space:pre;"> </span>Good organisational and administrative skills</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"><span style="white-space:pre;"> </span>Demonstrate an understanding of data protection and confidentiality.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"><span style="white-space:pre;"> </span>Demonstrate the ability to meet deadlines and work within pre-defined timescales.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"><span style="white-space:pre;"> </span>Demonstrate a flexible and adaptable approach to workload management.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"><span style="white-space:pre;"> </span>Be able to prioritise own workload and remain calm under pressure.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"><span style="white-space:pre;"> </span>Ability to communicate to a high standard both verbally and in writing with colleagues, service users and external agencies.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"><span style="white-space:pre;"> </span>Ability to deal with potential difficult and challenging behaviours in a sensitive and confident manner.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"><span style="white-space:pre;"> </span>Be able to build and sustain relationships within a multi-disciplinary team both with colleagues and service users.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"><span style="white-space:pre;"> </span>Innovative and effective in problem solving and service delivery improvements.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"><span style="white-space:pre;"> </span>Be able to assist in the development and use of formats and templates.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"><span style="white-space:pre;"> </span>Ability to reflect on daily tasks, processes and systems and evaluate the development needs for self-improvement</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"><span style="white-space:pre;"> </span>Flexibility to work a variety of hours over seven days including bank holidays and evenings to reflect the needs of the service if required</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"><br></p>
Job description
Job responsibilities
<p style="margin:0px;font-size:inherit;padding:5px 0px;">At HCRG Care Group, we value you and your contributions, offering a range of benefits to support your professional growth and personal wellbeing:</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Competitive Pay & Pension: Receive a salary of £23,875 with a company pension.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Professional Growth: Join our Strive for Better networks, connecting with professionals nationwide to develop and share best practices.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Exclusive Rewards: Access discounts and offers at leading supermarkets, retailers, and experience providers through our Reward Gateway.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Wellbeing Support: Benefit from our 24/7 free wellbeing service, including counselling, career coaching, and legal advice.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Flexible Pay Options: Track earnings and access wages through Wagestream, providing financial flexibility.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Learning & Development: Enhance your career with support from our Learning and Development team, access e-learning, career pathways, and funding opportunities.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Recognition & Involvement: Celebrate achievements with local and national awards, contribute ideas for service improvements, and stay informed through regular leadership updates.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"><br></p> <p style="margin:0px;font-size:inherit;padding:5px 0px;"><span style="white-space:pre;"> </span>Ability to demonstrate a good working knowledge of IT including Word, Excel and email.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"><span style="white-space:pre;"> </span>Ability to work quickly and accurately under pressure</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"><span style="white-space:pre;"> </span>Good organisational and administrative skills</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"><span style="white-space:pre;"> </span>Demonstrate an understanding of data protection and confidentiality.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"><span style="white-space:pre;"> </span>Demonstrate the ability to meet deadlines and work within pre-defined timescales.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"><span style="white-space:pre;"> </span>Demonstrate a flexible and adaptable approach to workload management.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"><span style="white-space:pre;"> </span>Be able to prioritise own workload and remain calm under pressure.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"><span style="white-space:pre;"> </span>Ability to communicate to a high standard both verbally and in writing with colleagues, service users and external agencies.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"><span style="white-space:pre;"> </span>Ability to deal with potential difficult and challenging behaviours in a sensitive and confident manner.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"><span style="white-space:pre;"> </span>Be able to build and sustain relationships within a multi-disciplinary team both with colleagues and service users.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"><span style="white-space:pre;"> </span>Innovative and effective in problem solving and service delivery improvements.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"><span style="white-space:pre;"> </span>Be able to assist in the development and use of formats and templates.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"><span style="white-space:pre;"> </span>Ability to reflect on daily tasks, processes and systems and evaluate the development needs for self-improvement</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"><span style="white-space:pre;"> </span>Flexibility to work a variety of hours over seven days including bank holidays and evenings to reflect the needs of the service if required</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"><br></p>
Person Specification
General Requirements
Essential
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Desirable
- Click Apply for this job above to view the Job Description on our career site
Person Specification
General Requirements
Essential
- Click Apply for this job above to view the Job Description on our career site
Desirable
- Click Apply for this job above to view the Job Description on our career site
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
