Business Support Team Leader

Job summary

To provide day to day line management of a team of up to 8 administrative staff, dealing with all management issues such as workload, performance, absence, annual leave, appraisals, and any other HR issue which may arise.

The role will cover the whole of Wiltshire Childrens Community Health Services within the specified locality, overseeing all administrative functions and ensuring that the Business Support teams are working effectively.

In addition to line management responsibilities, the postholder will have an administrative workload and will also provide cover within the Business Support team as required.

The Business Support function provides secretarial, administrative, and organisational support across the full range of office and service activities, including the smooth running of the office, reception and front of house duties and secretarial/administrative support to a range of frontline clinicians & managers.

SPA Team function complete appointments for Clinicians. Respond and process incoming calls from Service Users. Patient data entry to Organisational systems. Support and gather information around referrals into Wiltshire Community Childrens Health Services. Manage SPA (Single Point of Access) emails. Working with Waiting Lists and Pathways for all Services.

Main duties of the job

This list is intended to summarise the key responsibilities and is not intended to cover every task that may be required of the role:

Communication

• Communicate effectively with a wide range of internal and external stakeholders, demonstrating clarity, sensitivity, diplomacy, and confidentiality.
• Develop and maintain effective working relationships with colleagues within our organisation and within partner organisations. Work with managers and senior practitioners to ensure that statutory and other timescales for tasks are achieved.

Analytical/Judgmental

• The postholder is required to use his or her own judgement to make decisions about the most appropriate course of action in situations where there are a range of options available.
• Handle general issues and escalate complex matters to a senior member of staff.

Human Resources

• Direct line management in line with the organisations policies, including regular one-to-one meetings, supervision sessions, appraisals, allocation of work, induction and training and development.
• Manage absence, conduct return to work interviews and absence monitoring meetings following organisational policies.

Planning and Organisational

• Organise own day to day tasks and responsibilities and prioritise appropriately.
• Ensure that direct reports have appropriate workload levels and that tasks and duties are prioritised appropriately.
• Liaise with other Business Support Team Leaders to ensure that all service areas are adequately covered.

About us

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.

To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2

Employer details

Employer name

HCRG Care Group

Address

HCRG Care Group

Trowbridge

Wiltshire

BA14 0XQ

Employer's website

https://www.hcrgcaregroup.com/ (Opens in a new tab)

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Employer details

Employer name

HCRG Care Group

Address

HCRG Care Group

Trowbridge

Wiltshire

BA14 0XQ

Employer's website

https://www.hcrgcaregroup.com/ (Opens in a new tab)

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