Job summary
Are you a natural leader with a passion for delivering exceptional patient service? Sutherland Lodge Surgery is seeking a dynamic and organizedReceptionist Team Leaderto lead our team of full-time and part-time administrators/receptionists.
You will work at the surgery with a welcoming wider team of colleagues. An understanding of flexible working hours is important as you will be required to support on some evenings and the odd Saturday.
There are opportunities for training & development and you will be supported by a strong leadership team.
Main duties of the job
- Managing the smooth running of a team of 10 receptionists.
- Meeting the telephone answering targets so our patients aren't kept waiting on the phone.
- Ensuring the daily appointment triage system is running smoothly.
- Creating weekly rotas that reflect the needs of the service.
- Arranging the teams annual leave.
- Ensure all staff in the team are adhering to the absence policy.
- Carrying out monthly one-to-ones with the team.
- Carrying out annual appraisals with the team.
- Gain an understanding of where and how to signpost patients to the most appropriate person in the surgery that can help them.
About us
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We're a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn't happen often, sometimes a role is very popular, and we'll need to close it earlier than the date we've shown here. If you're keen to join our team, we'd love to hear from you so please apply as soon as you can.
To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2
Job description
Job responsibilities
You will feel valued as aReception Team Leaderwithin HCRG Care Group, receiving access to exclusive rewards and benefits including:
- Salary of £25,000.00 and access to our group pension
- Membership of my Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
- *An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
- *The pride of working for an organisation committed to the highest clinical and quality standards: with most of our rated services holding good or outstanding ratings from the Care Quality Commission
- Free tea, coffee and milk at your base location
The Ideal Candidate
You will preferably have proven experience in a people-management role, have outstanding customer service skills and the ability to work under pressure and demonstrate professional behaviours at all times.
You will also need to be confident using IT systems and be able to demonstrate working knowledge of packages including email, Microsoft Word and Microsoft Excel.
Job description
Job responsibilities
You will feel valued as aReception Team Leaderwithin HCRG Care Group, receiving access to exclusive rewards and benefits including:
- Salary of £25,000.00 and access to our group pension
- Membership of my Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
- *An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
- *The pride of working for an organisation committed to the highest clinical and quality standards: with most of our rated services holding good or outstanding ratings from the Care Quality Commission
- Free tea, coffee and milk at your base location
The Ideal Candidate
You will preferably have proven experience in a people-management role, have outstanding customer service skills and the ability to work under pressure and demonstrate professional behaviours at all times.
You will also need to be confident using IT systems and be able to demonstrate working knowledge of packages including email, Microsoft Word and Microsoft Excel.
Person Specification
General Requirements
Essential
- Click Apply for this job above to view the Job Description on our career site
Desirable
- Click Apply for this job above to view the Job Description on our career site
Person Specification
General Requirements
Essential
- Click Apply for this job above to view the Job Description on our career site
Desirable
- Click Apply for this job above to view the Job Description on our career site
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
