Administrator

Job summary

We are looking for an enthusiastic and dedicated Administrator who will be responsible for administrative duties in relation to the TeessideSexual Health Service and will assist with the provision of the sexual health service and contribute to the effective running of the clinics through the delivery of administrative tasks which directly support the service and by maintaining administrative systems and procedures including reception duties, back-office support, manage incoming calls from the call centreand action as required and through direct patient contact.

We provide free and confidential sexual health services in Teesside including information and advice on all types of contraception and STI testing and treatment. Our service is confidential, non-judgmental and for people of all ages, genders and orientations. Our sexual health clinics can be found in Middlesbrough, Redcar, Hartlepool, Stockton-on-Tees.

This is a part-time position (30hours per week) based in Middlesbroughhowever, there may be some requirement to travel to other bases on occasion and therefore a full UK driving licence with access to a vehicle for work purposes is essential.

Interviews for this post will be held on 18th June 2024.

Main duties of the job

• Reception desk duties including greeting and registering patients, booking appointments and handling general enquires from patients, other healthcare professionals and the public where appropriate.
• Manage incoming calls from the call centre and action as required.
• To assist with the distribution of mail and notices as required.
• Send appointment reminders for all sites.
• Check for unallocated postal test results and match them to the corresponding patient record or action as necessary.
• Run reports from clinical system.
• Book any required translators for appointments.
• Process postal test results.
• Management of patient and records and results.
• To maintain high standards of data quality.
• Production of letters as required.
• To assist in the inputting of data into the clinical system.
• Recording of messages for clinical staff, ensuring that they are accurate and passed the appropriate party.
• To deal effectively with incoming and outgoing post.
• To assist with filing and management of patient records and information.
• Support the administration of spoke clinics.
• Support the sexual health call centre as required.
• The post holder will:
• Be able to prioritise workload and use own initiative.
• Work flexibly in response to the needs of the service.
• Undertake any additional duties as required;
• Liaise with management and VH team to resolve any problems/issues with postal/express testing.

About us

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.

To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2

Employer details

Employer name

HCRG Care Group

Address

HCRG Care Group

Middlesbrough

Cleveland

TS1 1HR

Employer's website

https://www.hcrgcaregroup.com/ (Opens in a new tab)

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Employer details

Employer name

HCRG Care Group

Address

HCRG Care Group

Middlesbrough

Cleveland

TS1 1HR

Employer's website

https://www.hcrgcaregroup.com/ (Opens in a new tab)

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