HCRG Care Group

Bank Call Handler

Information:

This job is now closed

Job summary

Are you looking for an interesting and challenging role? Do you thrive in a fast paced, team orientated environment? Do you value flexibility and recognition? If you do, then CRG Medical Services could be the perfect place for you.

Located within Century House in St Helens Town Centre, just a stones throw from the local bus station, train station and close to local motorways; we are a dynamic and expanding company.

CRG Medical Services have been providing a 24 hour fully supported and managed forensic medical call handling service to police forces nationwide since early 2017. We arrange delivery of primary healthcare services to secure environments such as Police Custody Suites and Prisons.

Main duties of the job

  • Ensure all inbound calls are answered promptly.

  • Dispatch clinicians in the most effective ways possible.

  • Accurately obtain information provided by Custody Units in relation to why a clinician is required and log using our in-house data collection system.

About us

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.

To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2

Details

Date posted

19 February 2024

Pay scheme

Other

Salary

£11 to £11 an hour

Contract

Bank

Working pattern

Full-time, Part-time, Flexible working

Reference number

HCRGCG/TP/53790/9240

Job locations

HCRG Care Group

St. Helens

Merseyside

WA10 1QU


Job description

Job responsibilities

The ideal candidate must have a willingness to learn and the ability to problem solve.Must have previous customer experience and have experience with computer systems.

Below are the shift patterns you can expect.

06.00 14.00 / 06.00 10.00

14.00 22.00 / 14.00 18.00

22.00 06.00 / 18.00 22.00

06.00 18.00 / 18.00 06.00

Job description

Job responsibilities

The ideal candidate must have a willingness to learn and the ability to problem solve.Must have previous customer experience and have experience with computer systems.

Below are the shift patterns you can expect.

06.00 14.00 / 06.00 10.00

14.00 22.00 / 14.00 18.00

22.00 06.00 / 18.00 22.00

06.00 18.00 / 18.00 06.00

Person Specification

General Requirements

Essential

  • Click Apply for this job above to view the Job Description on our career site

Desirable

  • Click Apply for this job above to view the Job Description on our career site
Person Specification

General Requirements

Essential

  • Click Apply for this job above to view the Job Description on our career site

Desirable

  • Click Apply for this job above to view the Job Description on our career site

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

HCRG Care Group

Address

HCRG Care Group

St. Helens

Merseyside

WA10 1QU


Employer's website

https://www.hcrgcaregroup.com/ (Opens in a new tab)


Employer details

Employer name

HCRG Care Group

Address

HCRG Care Group

St. Helens

Merseyside

WA10 1QU


Employer's website

https://www.hcrgcaregroup.com/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Recruiter

Recruitment Team

careers@hcrgcaregroup.com

03002471122

Details

Date posted

19 February 2024

Pay scheme

Other

Salary

£11 to £11 an hour

Contract

Bank

Working pattern

Full-time, Part-time, Flexible working

Reference number

HCRGCG/TP/53790/9240

Job locations

HCRG Care Group

St. Helens

Merseyside

WA10 1QU


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