Job summary
As aReceptionistyoull join a team who are focused ondelivering impeccable customer service to ourservice usersto really make them feel the difference.
We are looking for part timereceptionist to join the team at Anchor Centre and Meridian Practice to provide high quality primary care to our patients.
The Anchor Centre is the specialist GP practice for homeless and vulnerably housed in Coventry and Meridian Practice is a specialist GP service for asylum seekers and refugees in Coventry. The healthcare team based at Both services deliver holistic health care for this patients groups. We provide services to meet the needs patients who attend the Practice and aim to make a difference to peoples lives in their community.
As a receptionist, you will work alongside a team of fellow dedicated and highly skilled healthcare professionals in service. We support each other in any way we can by holding regular meetings / development sessions / social events.
We are keen to strengthen our team by identifying a forward thinking and highly motivated reception staff who is committed to providing high quality clinical services and making a difference to the health inequalities of the area. We are looking to recruit a flexible, enthusiastic individual to work with us across both services.
Main duties of the job
- Receive and book in patients, monitor the patient flow, make emergency appointments and draw to the doctors notice any patients who might require immediate attention
- Provide and receive information face to face, over the telephone, in writing or by electronic mediums from patients, doctors, practice nurse, colleagues, managers, other external contacts (eg, pharmacist, secondary care, nursing homes, etc.), members of the wider Primary Health Care Team and other visitors and ensure that where necessary, messages are passed onto the appropriate person
- Explain practice arrangements and formal requirements to new patients, ensuring that they are given an invitation for a new registration health check and ensure that registration procedures are completed.
- Demonstrating excellent IT and workload management skills
- Supporting a varied, complex and changeable service.
Please see the attached job description for a full list of responsibilities
About us
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.
To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2
Job description
Job responsibilities
Experience in this role is desirable but not essential.
The essential qualities we are looking for in our Receptionist applicants are:
- Knowledge and experience of working on Emis Web.
- Strong written and verbal communication skills
- This is a multi-skilled role and the post holder will work closely with the team to ensure all roles within the office are covered during periods of absence or extreme work pressures
- Excellent time management and organisational skills
- Ability to work under pressure and prioritise caseload
- Ability to work independently and responsibly, without direct supervision
- To understand and abide by the rules of confidentiality
- Discreet and mindful of individual circumstances
- Flexibility, commitment, and adaptability
Previous experience of working in a Clinical Reception Area.
You will feel valued as aReceptionistwithin HCRG Care Group, receiving access to exclusive rewards and benefits including:
- Salary of £20,725.38 and access to our group pension
- MyWellness a health and lifestyle platform covering mental health awareness and support, healthy recipes & activity challenges and access to our free well-being service available 24/7/365 online and by telephone including; counsellors, post trauma incident support, legal, debt and practical life management helpline, guided self-help, telephonic career coaching and monthly well-being newsletters
- Access toReward Gateway-our staff benefits scheme which grants you access topremiumoffers and discountson practical spendingat national supermarketsandwell knownretailers as well as special treats like Virgin Experience Days andLeisureVouchers
- We are pleased to offer access toWagestream-which lets you track your pay throughout the month and stream your earned wages into your bank account if you need them. No more high-interest loans or overdraft fees - simply get paid as you go.
- Access to arange of courses and e-learningto develop further skills, bespoke career pathways and opportunities continuing your professional development
- Innovative forward-thinking culturewith the opportunity to put forward your ideas to contribute to the way we work. You will be encouraged to apply for national funding to drive your initiatives locally to benefit our patients and service users
- Rewarding and supportive teams, you will be recognised and have opportunities to recognise others by nominating for local and national awards annually and taking part in our new virtual Ask our Executives event, where you can submit questions to the board and hear updates regularly on company strategy and objectives
- Working in an environment focused on the highest clinical and quality standards with100%of our services being rated overall good or outstanding by theCare Quality Commission.
Job description
Job responsibilities
Experience in this role is desirable but not essential.
The essential qualities we are looking for in our Receptionist applicants are:
- Knowledge and experience of working on Emis Web.
- Strong written and verbal communication skills
- This is a multi-skilled role and the post holder will work closely with the team to ensure all roles within the office are covered during periods of absence or extreme work pressures
- Excellent time management and organisational skills
- Ability to work under pressure and prioritise caseload
- Ability to work independently and responsibly, without direct supervision
- To understand and abide by the rules of confidentiality
- Discreet and mindful of individual circumstances
- Flexibility, commitment, and adaptability
Previous experience of working in a Clinical Reception Area.
You will feel valued as aReceptionistwithin HCRG Care Group, receiving access to exclusive rewards and benefits including:
- Salary of £20,725.38 and access to our group pension
- MyWellness a health and lifestyle platform covering mental health awareness and support, healthy recipes & activity challenges and access to our free well-being service available 24/7/365 online and by telephone including; counsellors, post trauma incident support, legal, debt and practical life management helpline, guided self-help, telephonic career coaching and monthly well-being newsletters
- Access toReward Gateway-our staff benefits scheme which grants you access topremiumoffers and discountson practical spendingat national supermarketsandwell knownretailers as well as special treats like Virgin Experience Days andLeisureVouchers
- We are pleased to offer access toWagestream-which lets you track your pay throughout the month and stream your earned wages into your bank account if you need them. No more high-interest loans or overdraft fees - simply get paid as you go.
- Access to arange of courses and e-learningto develop further skills, bespoke career pathways and opportunities continuing your professional development
- Innovative forward-thinking culturewith the opportunity to put forward your ideas to contribute to the way we work. You will be encouraged to apply for national funding to drive your initiatives locally to benefit our patients and service users
- Rewarding and supportive teams, you will be recognised and have opportunities to recognise others by nominating for local and national awards annually and taking part in our new virtual Ask our Executives event, where you can submit questions to the board and hear updates regularly on company strategy and objectives
- Working in an environment focused on the highest clinical and quality standards with100%of our services being rated overall good or outstanding by theCare Quality Commission.
Person Specification
General Requirements
Essential
- Click Apply for this job above to view the Job Description on our career site
Desirable
- Click Apply for this job above to view the Job Description on our career site
Person Specification
General Requirements
Essential
- Click Apply for this job above to view the Job Description on our career site
Desirable
- Click Apply for this job above to view the Job Description on our career site
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
