Job summary
You will provide vital support to the Administration Manager in delivering a consistent and coordinated approach to the operational management of Bury Sexual Health service.
You will undertakefull reception and administrative duties and perform a variety of rewarding tasks in support of the patients journey from referral to consultation through to discharge.
You will work in conjunction with our friendly and welcomingclinical and managerial teams to ensure appointment capacity is utilised and the timeliness of patient appointments is monitored and you'll carry out clerical duties to ensure a comprehensive and efficient administrative support service.
Main duties of the job
- To undertake reception duties, including updating patients personal details and organising follow-up appointments or add patient to an outpatient waiting list following a standard operational procedure.
- To ensure telephone enquiries are dealt with in a polite and courteous manner.
- Liaise with Administration Manager to action DNAs to the service.
- Undertake photocopying, facsimiles, email, memo requests and basic ad-hoc copy typing if required.
- Sort and distribute and action incoming mail if required.
- To create, update and amend patient case notes as required, particularly in respect of ensuring all patient demographics are accurate as required.
- Use the patient management system book, register and track patients through the service.
A full list of responsibilities can be found in the attached job description.
About us
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.
To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2
Job description
Job responsibilities
- Educated to GCSE level or equivalent in Maths and English
- Able to organise and prioritise own workload
- Able to communicate effectively and in appropriate manner with individual and groups at all levels
- Work as part of a multi-disciplinary team
- IT skills and experience in using office software such as Word, Excel and PowerPoint
- Good interpersonal skills, both verbal and written
- Work using own initiative
- Able to plan own workload
- Will have a full UK driving licence and acess to a vehicle for work purposes
As anAdministrative Assistant,youll be working as part of the caresystem in Bury.
You will feel valued as anAdministratorwithin HCRG Care Group, receiving access to exclusive rewards and benefits including:
- A salary of £20,319 plus access to group pension
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
- *An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
- *The pride of working for an organisation committed to the highest clinical and quality standards: with most of our rated services holding good or outstanding ratings from the Care Quality Commission
- Free tea, coffee and milk at your base location
Job description
Job responsibilities
- Educated to GCSE level or equivalent in Maths and English
- Able to organise and prioritise own workload
- Able to communicate effectively and in appropriate manner with individual and groups at all levels
- Work as part of a multi-disciplinary team
- IT skills and experience in using office software such as Word, Excel and PowerPoint
- Good interpersonal skills, both verbal and written
- Work using own initiative
- Able to plan own workload
- Will have a full UK driving licence and acess to a vehicle for work purposes
As anAdministrative Assistant,youll be working as part of the caresystem in Bury.
You will feel valued as anAdministratorwithin HCRG Care Group, receiving access to exclusive rewards and benefits including:
- A salary of £20,319 plus access to group pension
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
- *An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
- *The pride of working for an organisation committed to the highest clinical and quality standards: with most of our rated services holding good or outstanding ratings from the Care Quality Commission
- Free tea, coffee and milk at your base location
Person Specification
General Requirements
Essential
- Click Apply for this job above to view the Job Description on our career site
Desirable
- Click Apply for this job above to view the Job Description on our career site
Person Specification
General Requirements
Essential
- Click Apply for this job above to view the Job Description on our career site
Desirable
- Click Apply for this job above to view the Job Description on our career site
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
