HCRG Care Group

Client Relationship Manager

This job is now closed

Job summary

As a Client Relationship Manager, youll join our Learning and Development Team which provides learning and development to HCRG Care Group colleagues as well as commercially, where we provide a wide range of learning solutions including clinical and non-clinical training, apprenticeship, and vocational learning.

You will work for a team who have received an Outstanding rating from Ofsted and are still focused on continuous improvement and growth. Due to this continuous improvement mindset the team have recently picked up the award for Highly Commended Apprenticeship Employer in the Social Justice Category highlighting the great work they continue to do.

You will work alongside the TLE Team Leads / Heads as appropriate, leading the development of and reporting of performance against a TLE Business Development Plan. Whilst leading tendering / bid completions and submissions, working with the TLE Team Leads / Heads as appropriate, SMEs and other stakeholders to ensure submission of quality bids.

The role will be based at our Head Office in Runcorn however we do offer the option of hybrid working, with the requirement to attend any mandatory meetings in person. There may also be a requirement to travel to see clients across the country and attend networking events.

Main duties of the job

We are looking for a successful candidate who will be responsible for the following:

Monitor bid opportunities and assess the cost benefit of submission
Work with TLE Team Leads / Heads as appropriate to co-ordinate and conduct effective market appraisal / assessment regularly to ascertain market share and business opportunities for growth or diversification
Create, develop and manage relationships with customers / clients and networks to generate and support new sales and income generation
Maintain and build relationships with current clients and new clients, working to understand their needs and requirements, propose solutions and identifying learning services / interventions that fulfil their requirements
Work with TLE finance co-ordinator, HCRG Care Group Finance Team and credit control to ensure all income is received in a timely manner using up to date systems / payment mechanisms and maintaining client data and information
You will be required to work to targets and required to support the growth of the commercial function of the department across all areas of learning provision

About us

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.

To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2

Date posted

15 November 2023

Pay scheme

Other

Salary

£33,000 to £38,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

HCRGCG/TP/19387/8269

Job locations

HCRG Care Group

Manchester

Lancashire

M2 1BB

Job description

Job responsibilities

You will feel valued as a Client Relationship Manager within HCRG Care Group, receiving access to exclusive rewards and benefits including:

£33,000 - £38,000 (depending on experience) with a group pension
Private medical insurance from Bupa, with fast access to the most used specialists without a referral from your GP including for musculoskeletal problems and for mental health support at locations across the country
Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding good or outstanding ratings from the Care Quality Commission

You will have proven experience working in the areas of business development, client relations, account management, sales or customers service.

You will also be self-motivated, with excellent communication and negotiation skills to collaborate with a range of internal and external stakeholders, whilst demonstrating your ability to be innovative and think on your feet.

Job description

Job responsibilities

You will feel valued as a Client Relationship Manager within HCRG Care Group, receiving access to exclusive rewards and benefits including:

£33,000 - £38,000 (depending on experience) with a group pension
Private medical insurance from Bupa, with fast access to the most used specialists without a referral from your GP including for musculoskeletal problems and for mental health support at locations across the country
Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding good or outstanding ratings from the Care Quality Commission

You will have proven experience working in the areas of business development, client relations, account management, sales or customers service.

Person Specification

General Requirements

Essential

Click Apply for this job above to view the Job Description on our career site

Desirable

Click Apply for this job above to view the Job Description on our career site

Person Specification

General Requirements

Essential

Click Apply for this job above to view the Job Description on our career site

Desirable

Click Apply for this job above to view the Job Description on our career site

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

HCRG Care Group

Address

HCRG Care Group

Manchester

Lancashire

M2 1BB

Employer's website

https://www.hcrgcaregroup.com/ (Opens in a new tab)

Employer details

Employer name

HCRG Care Group

Address

HCRG Care Group

Manchester

Lancashire

M2 1BB

Employer's website

https://www.hcrgcaregroup.com/ (Opens in a new tab)