Job summary
Widnes Highfield Health GP Federation is looking for a dynamic and experienced General Manager to lead and oversee the operational and business management of our company. This is a unique and exciting opportunity for an individual with a passion for delivering high-quality care, driving service improvements and leading transformative change within the healthcare sector.
You will be reporting into the Director of Operations and will be supported by a fantastic team. The successful candidate will be pivotal in ensuring the operational efficiency of the business, working collaboratively with clinical and operational teams to meet national standards, performance targets, and local healthcare priorities.
As a key leader, you will have the chance to develop innovative solutions and play a central role in the delivery of patient-centred care. Your leadership will help drive the integration of services within the wider healthcare system, enhancing both patient experience and safety while contributing to the sustainability and growth of the services we offer.
Main duties of the job
Support in delivering the vision, culture, and values of the company, promoting engagement, innovation, and a commitment to excellent patient care.
Provide leadership and strategic direction for services and future development and transformation.
Lead and manage operational delivery for all services, ensuring effective and efficient service provision in line with performance targets.
Collaborate with clinical leads and other key stakeholders to ensure excellent delivery of our services.
Drive financial performance, including managing budgets, cost control, and delivering on financial and activity targets.
Liaise with the Board of Directors and external stakeholders to support strategic planning and policy development.
Ensure compliance with clinical governance and risk management frameworks, addressing complaints and incidents effectively
Produce and analyse periodic reports and insight and adjust operations accordingly to better meet company goals
Promote positive and effective working relationships with commissioners, other health care providers and other key partners to support an integrated approach to high quality patient care.
Ensure a great communication strategy and rhythm is in place across the business.
To line manage service leads and supervisors. Coaching, developing, monitoring and supporting them to deliver their KPIs and the overall business objectives.
To role model, promote and set key structures for a great culture across the business
About us
Widnes Highfield Health is a GP Federation. We are a well-established Primary and Community services provider and have been delivering services for the population over the last 15 years. We do not stand still and excel in innovation and constantly looking for ways to grow our services to support our local community, so much so that we are currently shortlisted for a HSJ award for work on transformation of CRM/long term conditions.
We are based at Highfield Hospital, which was the former maternity site in Highfield Road, Widnes. The building has been extensively refurbished to provide excellent patient and staff, clinical and administrative facilities.
As General Manager, you'll be a key part of our valued team at Widnes Highfield Health
You will feel valued, receiving access to benefits including:
Job description
Job responsibilities
- Remain updated on local and national priorities and contractual and regulatory changes.
- Ensure compliance with all statutory and legal requirements including CQC standards.
- Contribute to the development of Highfield Healths strategy by formulating, communicating, and delivering the Companys objectives.
- Monitor and evaluate the Companys performance against agreed key performance indicators and key lines of enquiry.
- Seek out opportunities for expansion and growth by developing new business relationships
- Be a key positive influence and implementer of the Directors business plan, ensuring delivery of strategic objectives and business targets
- Lead workforce development, ensuring that staffing resources meet the needs of the business and support professional growth and retention
- Line manage service leads and supervisors. Coaching, developing, monitoring and supporting them to deliver their KPI's and therefore the overall business objectives.
- Ensure productivity across all departments
- Provide insight, updates and relevant action planning at monthly and annual budget meetings.
- Ensure there are adequate employee engagement and support processes in place e.g., documented one to ones, exit interviews, return to work interviews and annual appraisals for both non-clinical and clinical staff.
- Ensure that there is effective working across the clinical and non-clinical services.
- Work cooperatively with partners to ensure there are plans in place to achieve quality performance income targets and that additional resource available is accessible and fully utilised.
- Ensure the relevant risk assessments are in place and the relevant audits completed. e.g., Health & Safety, Fire, Staff.
- Professionally represent the organisation internally and externally
- Ensure a process is in place for all new starters to receive a robust induction into the organisation.
- Lead on recruitment, selection and induction of non-clinical staff.
- Ensure that there is an adequate Business Continuity plan.
- Ensure the Company meets GDPR requirements, and the asset risk assessments are up to date.
- Ensure significant events are reported, analysed, and acted upon.
- Implement new technology which improves efficiency.
- In partnership with others, collaborate on improving the quality of health care and encourage reflective practice within the team.
- Deliver business financial and growth targets.
- Drive the business forward through effective budgeting, monitoring and reviewing of opportunities for growth and efficiencies.
- Support, train, monitor and influence service leads and action plan where needed to ensure delivery of KPIs and targets
- Ensure any issues have a root cause fix and support implementation of those fixes.
- Role model the culture at Highfield and to be a positive influence of change across the team
Job description
Job responsibilities
- Remain updated on local and national priorities and contractual and regulatory changes.
- Ensure compliance with all statutory and legal requirements including CQC standards.
- Contribute to the development of Highfield Healths strategy by formulating, communicating, and delivering the Companys objectives.
- Monitor and evaluate the Companys performance against agreed key performance indicators and key lines of enquiry.
- Seek out opportunities for expansion and growth by developing new business relationships
- Be a key positive influence and implementer of the Directors business plan, ensuring delivery of strategic objectives and business targets
- Lead workforce development, ensuring that staffing resources meet the needs of the business and support professional growth and retention
- Line manage service leads and supervisors. Coaching, developing, monitoring and supporting them to deliver their KPI's and therefore the overall business objectives.
- Ensure productivity across all departments
- Provide insight, updates and relevant action planning at monthly and annual budget meetings.
- Ensure there are adequate employee engagement and support processes in place e.g., documented one to ones, exit interviews, return to work interviews and annual appraisals for both non-clinical and clinical staff.
- Ensure that there is effective working across the clinical and non-clinical services.
- Work cooperatively with partners to ensure there are plans in place to achieve quality performance income targets and that additional resource available is accessible and fully utilised.
- Ensure the relevant risk assessments are in place and the relevant audits completed. e.g., Health & Safety, Fire, Staff.
- Professionally represent the organisation internally and externally
- Ensure a process is in place for all new starters to receive a robust induction into the organisation.
- Lead on recruitment, selection and induction of non-clinical staff.
- Ensure that there is an adequate Business Continuity plan.
- Ensure the Company meets GDPR requirements, and the asset risk assessments are up to date.
- Ensure significant events are reported, analysed, and acted upon.
- Implement new technology which improves efficiency.
- In partnership with others, collaborate on improving the quality of health care and encourage reflective practice within the team.
- Deliver business financial and growth targets.
- Drive the business forward through effective budgeting, monitoring and reviewing of opportunities for growth and efficiencies.
- Support, train, monitor and influence service leads and action plan where needed to ensure delivery of KPIs and targets
- Ensure any issues have a root cause fix and support implementation of those fixes.
- Role model the culture at Highfield and to be a positive influence of change across the team
Person Specification
Experience
Essential
- Previous management experience in a senior role within the healthcare industry
- Knowledge and evidence of providing contractual and regulatory compliance
- Experience and knowledge of clinical governance
- Experience of CQC audits and ability to implement and maintain CQC standards across all areas of the business
- Track record of leading and achieving significant changes
- Leadership of service development
- Experience of working across departmental and organisational boundaries to deliver specific targets and to improve services for patient care
- Evidence of working with and influencing teams, including medical staff.
- Excellent communication, collaboration, negotiation and delegation skills
- Able to prioritise own workload, delegate appropriately and manage time effectively
- Good IT skills
- Experience in overseeing business operations as well as human resources, finance, and communications.
- Strong decision-making ability
- Excellent communication, collaboration, and delegation skills
- Ability to motivate and lead employees, and set and review clear accountabilities
-
- Professional approach.
- Initiative-taking, flexible, and positive can-do attitude.
- Working knowledge of good HR practices.
- Working knowledge of good workplace H&S principles.
- Working knowledge of NHS contracts
- An understanding of General practice core and enhanced services.
- An understanding of Community and Acute services
- Highfields opening hours are 8.30am to 8.45pm Monday Friday and 8.30am 5pm Saturday and there is an expectation to work 1 in every 3 Saturdays and also to be part of the on-call team rota 1 in 3 weeks.
- The operational detail and leadership of the role requires majority of the time to be spent at base or in locality, therefore candidates must be within a commutable distance.
- A driving license and access to a car for work purposes will be required for this role
Desirable
- Experience of successfully submitting bids to secure additional resources
- Accounts systems, payroll and NHS pension experience
- An understanding of commissioning
Person Specification
Experience
Essential
- Previous management experience in a senior role within the healthcare industry
- Knowledge and evidence of providing contractual and regulatory compliance
- Experience and knowledge of clinical governance
- Experience of CQC audits and ability to implement and maintain CQC standards across all areas of the business
- Track record of leading and achieving significant changes
- Leadership of service development
- Experience of working across departmental and organisational boundaries to deliver specific targets and to improve services for patient care
- Evidence of working with and influencing teams, including medical staff.
- Excellent communication, collaboration, negotiation and delegation skills
- Able to prioritise own workload, delegate appropriately and manage time effectively
- Good IT skills
- Experience in overseeing business operations as well as human resources, finance, and communications.
- Strong decision-making ability
- Excellent communication, collaboration, and delegation skills
- Ability to motivate and lead employees, and set and review clear accountabilities
-
- Professional approach.
- Initiative-taking, flexible, and positive can-do attitude.
- Working knowledge of good HR practices.
- Working knowledge of good workplace H&S principles.
- Working knowledge of NHS contracts
- An understanding of General practice core and enhanced services.
- An understanding of Community and Acute services
- Highfields opening hours are 8.30am to 8.45pm Monday Friday and 8.30am 5pm Saturday and there is an expectation to work 1 in every 3 Saturdays and also to be part of the on-call team rota 1 in 3 weeks.
- The operational detail and leadership of the role requires majority of the time to be spent at base or in locality, therefore candidates must be within a commutable distance.
- A driving license and access to a car for work purposes will be required for this role
Desirable
- Experience of successfully submitting bids to secure additional resources
- Accounts systems, payroll and NHS pension experience
- An understanding of commissioning
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Widnes Highfield Health
Address
Highfield Hospital
Highfield Road
Widnes
Cheshire
WA8 7DJ