Job summary
Were looking for an organised, detail-oriented professional with a strong background in administration and finance. You should be confident in communication and possess excellent interpersonal and organisational skills. Your ability to act independently, take initiative, and work both autonomously and as part of a team will be key to your success in this role.
The ideal candidate will have:
- Exceptional interpersonal skills and the ability to thrive in a small team environment.
- Strong multitasking abilities, with the capacity to prioritise tasks effectively.
- Self-motivation, working efficiently with minimal supervision.
- Excellent written and verbal communication skills.
- Outstanding organisational skills with the ability to meet deadlines.
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
- A proactive, problem-solving mindset with a positive and intuitive approach to challenges.
- High computer literacy, including proficiency in word processing and database management.
- A flexible and adaptable approach, willing to take on a variety of responsibilities.
As a Haematology Co-ordinator, you will be part of a dynamic administrative team, supporting both the multidisciplinary clinical and administrative teams to ensure a high-quality service, a positive patient experience, and the highest level of customer service alongside the Leeds Haematology Group.
Main duties of the job
Key Responsibilities:
1. Administrative Support:
o
Act as the primary point of contact for
Haematology administration and financial enquiries.
o
Manage patient appointments, including
scheduling and coordination.
o
Resolve simple patient care-related queries.
o
Handle phone calls, emails, and maintain
clinical diaries.
o
Ensure accurate patient record-keeping and
information management.
o
Identify opportunities for improvements in
patient care pathways and financial processes.
2. Financial Responsibilities:
o
Process and prepare invoices, including
insurance and self-funding billing.
o
Maintain and update financial records,
primarily using Excel.
o
Address financial queries from patients and
insurance companies.
3. Skills and Attributes:
o
Excellent interpersonal and organisational
skills.
o
Strong multitasking abilities with the
capacity to prioritise effectively.
o
Proficiency in Microsoft Office Suite,
particularly Excel.
o
Ability to work independently and take
initiative in problem-solving.
o
Excellent written and verbal communication
skills.
o
High PC literacy and experience with database
management.
4. Education and Experience:
o
Minimum of 5 GCSEs (including Math and
English) at grade 5 or above.
o
Experience in healthcare administration,
preferably in Haematology or a related field.
o
A basic understanding of financial processes
within a healthcare environment.
About us
Haematology Co-ordinator Nova Healthcare
At Nova Healthcare, we are committed to
providing the highest standard of personalised care to private patients
diagnosed with cancer, blood disorders, and neurological diseases. Based at
Leeds Cancer Centre at St Jamess University Hospitalone of Europes leading
cancer treatment facilitieswe work closely with the St Jamess University
Hospital Institute of Oncology to deliver cutting-edge, research-driven care.
We are a supportive, close-knit team, and
were currently seeking a dedicated Haematology Co-ordinator to join us.
This pivotal role will oversee the day-to-day administration, processing, and
financial management in collaboration with The Leeds Haematology Group, while
also providing vital organisational and administrative support to the Clinical
Director. As the primary contact for Haematology administration and financial enquiries,
you will ensure exceptional service delivery and contribute to the smooth
operation of our services.
Job description
Job responsibilities
Key Responsibilities:
1. Administrative Support:
o
Act as the primary point of contact for
Haematology administration and financial enquiries.
o
Manage patient appointments, including
scheduling and coordination.
o
Resolve simple patient care-related queries.
o
Handle phone calls, emails, and maintain
clinical diaries.
o
Ensure accurate patient record-keeping and
information management.
o
Identify opportunities for improvements in
patient care pathways and financial processes.
2. Financial Responsibilities:
o
Process and prepare invoices, including
insurance and self-funding billing.
o
Maintain and update financial records,
primarily using Excel.
o
Address financial queries from patients and
insurance companies.
3. Skills and Attributes:
o
Excellent interpersonal and organisational
skills.
o
Strong multitasking abilities with the
capacity to prioritise effectively.
o
Proficiency in Microsoft Office Suite,
particularly Excel.
o
Ability to work independently and take
initiative in problem-solving.
o
Excellent written and verbal communication
skills.
o
High PC literacy and experience with database
management.
4. Education and Experience:
o
Minimum of 5 GCSEs (including Math and
English) at grade 5 or above.
o
Experience in healthcare administration,
preferably in Haematology or a related field.
o
A basic understanding of financial processes
within a healthcare environment.
Job description
Job responsibilities
Key Responsibilities:
1. Administrative Support:
o
Act as the primary point of contact for
Haematology administration and financial enquiries.
o
Manage patient appointments, including
scheduling and coordination.
o
Resolve simple patient care-related queries.
o
Handle phone calls, emails, and maintain
clinical diaries.
o
Ensure accurate patient record-keeping and
information management.
o
Identify opportunities for improvements in
patient care pathways and financial processes.
2. Financial Responsibilities:
o
Process and prepare invoices, including
insurance and self-funding billing.
o
Maintain and update financial records,
primarily using Excel.
o
Address financial queries from patients and
insurance companies.
3. Skills and Attributes:
o
Excellent interpersonal and organisational
skills.
o
Strong multitasking abilities with the
capacity to prioritise effectively.
o
Proficiency in Microsoft Office Suite,
particularly Excel.
o
Ability to work independently and take
initiative in problem-solving.
o
Excellent written and verbal communication
skills.
o
High PC literacy and experience with database
management.
4. Education and Experience:
o
Minimum of 5 GCSEs (including Math and
English) at grade 5 or above.
o
Experience in healthcare administration,
preferably in Haematology or a related field.
o
A basic understanding of financial processes
within a healthcare environment.
Person Specification
Experience
Essential
- High professional standards.
- Excellent communication skills.
- Customer focused.
- Sensitive, tactful and diplomatic.
- Self-motivated.
- Team player.
- Ability to prioritise own workload where there are competing demands, and work to tight deadlines when required.
- Positive and enthusiastic.
- Personal resilience; ability to cope with additional workloads created as a result of staff shortages to ensure the service continues.
- Flexibility, can do attitude, adaptable to changing demands.
Desirable
- Haematology knowledge & experience.
Qualifications
Essential
- GCSE in Maths and English or Functional Skills (level 2) or equivalent level of demonstrable experience
- NVQ3 level Secretarial or Business Administrative qualification or equivalent level of demonstrable experience PLUS
- Medical Terminology Qualification Level 2 or equivalent level or short courses or equivalent
Desirable
- Customer care qualification, Level 2 or short courses or equivalent.
- Audio-typing qualification.
Person Specification
Experience
Essential
- High professional standards.
- Excellent communication skills.
- Customer focused.
- Sensitive, tactful and diplomatic.
- Self-motivated.
- Team player.
- Ability to prioritise own workload where there are competing demands, and work to tight deadlines when required.
- Positive and enthusiastic.
- Personal resilience; ability to cope with additional workloads created as a result of staff shortages to ensure the service continues.
- Flexibility, can do attitude, adaptable to changing demands.
Desirable
- Haematology knowledge & experience.
Qualifications
Essential
- GCSE in Maths and English or Functional Skills (level 2) or equivalent level of demonstrable experience
- NVQ3 level Secretarial or Business Administrative qualification or equivalent level of demonstrable experience PLUS
- Medical Terminology Qualification Level 2 or equivalent level or short courses or equivalent
Desirable
- Customer care qualification, Level 2 or short courses or equivalent.
- Audio-typing qualification.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
