Operations Manager / Registered Manager

Job description

Job responsibilities

Job Title: Border Health Alliance (BHA) - Operational Manager/ CQC Registered Manager

Working Hours: 37.5 hours per week

Reporting to: Directors

Responsible for: Clinical and administration team

The post holder will be able to demonstrate the following core competencies to a high level and use these skills to the full in their work. If you are short-listed, we will be looking for evidence of all of the following competencies during the selection process.

For this role you must be a fit and proper person under Regulation 5 of the Health and Social Care Act (Regulated Activities) Regulations 2014. In addition to our own robust recruitment checks, you, the candidate will be required to sign a self-declaration form confirming the same as part of the appointment process.

Core Competencies

• Self motivation
• Ability to work unsupervised
• Approachable and caring persona
• Excellent communication and interpersonal skills
• Ability to problem solve
• Attention to detail
• Patient centred care approach at all time
• Excellent timekeeping
• Project and building management

Job Description

Border Health Alliance (BHA) is a new organisation, showcasing excellence in ophthalmology, optometry and collaborative working in eye care. Our experienced consultant surgeons provide top class NHS funded eye care and cataract surgery, working seamlessly with local optometric colleagues in the region. Initially working out of The Wye Clinic, until substantive facility is completed.

The role of an Operational Manager is to manage and coordinate all aspects of Border Health Alliance functionality, including project management of facility build, NHS contract management, human resource management, premises, administration, finance, provision of service health and safety, security, and IT.

They will develop and support innovative ways of working, leading the team in promoting equality, diversity and inclusion, ensuring a safe environment, a strong focus on quality & continuous improvement, confidentiality, collaborative working, service delivery, learning and development and ensuring the business complies with CQC statutory regulations.

Note: in addition to these functions employees are required to carry out such duties as may reasonably be required.

Responsibilities and Duties of the Job

As an Operational Manager and CQC Registered Manager, your responsibilities encompass a wide range of critical functions within Border Health Alliance. These include:

Management and Coordination: You will oversee and harmonize all aspects of the business operations, ensuring seamless functioning across all departments and high-quality healthcare services being delivered to patients. This will include:

• Supervising the day-to-day operations of BHA, ensuring staff achieve their primary responsibilities.
• Understanding the regulatory frameworks which govern the service, CQC, HSE, GDPR, GMC, NMC, NHS and ICB contracting and any other external stakeholders.
• Adopting a strategic approach to the management of all patient services matters.
• Maximising patient activity, utilisation and efficiency. Ensuring delivery of NHS activity according to NHS standard contract protocols.
• Coordinating, reviewing and updating all clinic policies and procedures as required
• Developing, implementing and embedding an effective communication strategy.
• Having experience of assessing an individual's care and support needs
• Having a good understanding of the medical conditions affecting service users
• Having the ability to build effective working relationships with residents, their families, staff and other professionals.
• Assisting change and continuous improvement initiatives; coordinating projects within the clinic when required
• Fostering innovative approaches, leading the team toward excellence.
• Maintaining a strong emphasis on quality improvement.
• Encouraging teamwork and effective collaboration.
• Supporting staff growth and skill enhancement.
• Acting as the complaints manager, ensuring that complaints are dealt with in a timely manner and where necessary escalated to the Senior Management Team/Directors.

CQC Compliance: You will ensure adherence to Care Quality Commission (CQC) regulations. These will include:

• Governance and accountability
• Team leadership and management
• Managing resources
• Equality, diversity and inclusion
• Safeguarding - Designated Safeguarding Lead
• Ensuring quality
• Training and development
• Risk Management and Patient safety

Human Resource Management: You will handle staffing, recruitment, training, and employee well-being. Responsibilities will include:

• Maintaining an effective overview of HR legislation
• Direct line management for all staff, including the oversight of staff rotas.
• Evaluation and organisation of staff inductions.
• Establishing, reviewing and regularly updating job descriptions and person specifications, ensuring all staff are legally and gainfully employed
• Developing, implementing and embedding an effective staff appraisal process
• Developing, implementing and embedding an effective clinic and staff development plan, including mandatory training programmes
• Implementing effective systems for the resolution of disciplinary and grievance issues, and maintaining an overview of staff welfare.
• Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively

Development and Management: You will maintain and optimise the physical facilities, ensuring they meet operational needs. This will include:

• Work with the board, designers and developers to oversee and project manage the development of of BHAs substantive facility.
• Managing the service contracts i.e. diagnostic equipment, cleaning, window cleaning etc.
• Organising building repairs, improvements and updates
• Managing the procurement of clinical equipment, supplier and services
• Implementing security protocols to safeguard clinic assets.

Health and Safety: You will effectively manage all health and safety aspects such as risk assessments and appropriate mandatory training courses, ensuring that BHA maintains compliance with all Health and Safety legal requirements.

Administration: You will streamline administrative processes, enhancing efficiency. Including:

• IT Management: You oversee technology systems, ensuring smooth operations.
• The adherence to patient pathways and the implementation of new pathways as required.
• Upholding patient confidentiality and data privacy.
• Preparing agendas for senior management team meetings.

Financial Oversight: You manage financial resources, budgets, and financial planning. This will include:

• Negotiating NHS contracts
• Negotiating and managing a budget
• Maintaining accurate financial records
• Compiling monthly financial reporting to directors and end of year reports

Promoting Equality and Diversity: You will champion inclusivity and diversity within the clinic.

Working with others:

• Achieve a shared goal or outcome in an effective way
• Liaise with and effectively communicate with others during internal and external meetings as required
• Relate to others and their position or viewpoint
• Have active listening skills, demonstrate patience with others and stay calm in stressful situations

Leading by example:

• Take responsibility and demonstrate positive actions when mistakes have been made
• Always be professional, polite and reasonable

Personal Responsibilities:

• Knowledge of and work within the CQC Fundamental Standards
• Commit to achieving the relevant skills commensurate with the role
• Attend all training as directed by the Directors
• Understand and follow all BHA policies and procedures
• Be open to learning and development opportunities

Person Specification

Qualifications

Essential

• - Educated to degree level or postgraduate leadership and management qualification or significant management experience.
• - A qualification in Hospital or Leadership management, knowledge of regulatory requirements within hospital management, and knowledge of NHS standard contract requirements.

Experience

Essential

• - Previous experience of working in the NHS or Private Healthcare Environment
• - Previous experience of working with the general public
• - Previous experience of managing business finance
• - Previous experience of performance management, including appraisals, staff development and disciplinary processes
• - Previous experience of successfully developing and implementing projects
• - Previous experience of workforce planning, forecasting and development
• - Health and safety knowledge and experience

General Skills and Personal Qualities

Essential

• General Skills
• - Able to negotiate opportunities to enhance service delivery
• - Demonstrate excellent communication skills (written, oral and presenting)
• - Demonstrate strong IT skills
• - Demonstrate good leadership skills and effective people management
• - Be a strategic thinker and mediator
• - Able to prioritise, delegate and work to tight deadlines in a fast-paced environment
• - Have effective time management skills (planning and organisation)
• - Able to network and build relationships
• - Able to develop, implement and embed policies and procedures
• - Able to train and motivate staff
• - Demonstrate good negotiation and conflict management skills
• Personal Qualities
• - A professional approach to challenging situations
• - To be able to adapt to changes in situations and retain high standards when under pressure
• - Be polite and confident
• - Be flexible and co-operative
• - Have excellent interpersonal skills
• - Be motivated and proactive
• - Able to use initiative and judgement
• - Forward thinking with a solutions-based approach
• - High level of integrity
• - Confident, assertive and resilient
• - Able to drive and deliver change effectively

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Wye Clinic

Address

35 Edgar Street

Hereford

HR4 9JP