Service Manager

Job description

Job responsibilities

Purpose of role

To be accountable for the delivery of The Marbrook Centres management approach and ethos, and to ensure that the dementia service is exemplary in its delivery of safe and effective care, and is well led at all times.

Specific Responsibilities

To take primary responsibility for managing and overseeing the daily operation of the Marbrook dementia service, whilst sharing responsibility with the senior team to deliver Marbrooks overall objectives

To ensure that the care, welfare and safety of all residents is of the highest possible standard, taking full responsibility for adherence to statutory regulations.

Provide clinical leadership and nursing on dementia and assume responsibility for the correct assessment of care required, through planning, documentation and ongoing assessment

Develop non-drug management of challenging behaviours where appropriate, and support effective reviews of prescribing of anti-psychotic medicines

To promote and maintain good interpersonal relationships between staff/residents and staff/relatives.

Undertake pre assessments for potential residents. To be responsible for the admission of any new residents to the unit for the purpose of assessment/evaluation, and establishment of a good mutual relationship.

To undertake day to day contact and involvement with residents, their families and visiting professionals

To act as and promote the positive face and public representation of Marbrook, in a manner conducive with the level of management and the responsibilities that this role carries

To ensure that the care provided offers our clients a high standard of specialised, person centred care

To ensure that all residents are treated with dignity and respect and that their independence, choice and control is actively promoted by the service

To actively promote Marbrooks values and care ethos within the staff team and organisation environment

To line manage/develop/train/mentor/coach the Mayfield team, and ensure that all staff on are well supervised at all times

To correctly implement organisational, social and legislative policies and requirements, procedures, systems and processes to underpin and support all areas of responsibility

To ensure that good quality, relevant and substantial records/documentation/notes that satisfy CQC, management and resident/families requirements are kept at all times

To ensure that stock is ordered, controlled and safely stored

To ensure that all medications are administered, ordered and stored safely and correctly at all times, including controlled drugs; and to have oversight of this at all times.

To ensure all care plans and risk assessments are written in best practice format, and reviewed at agreed and suitable intervals

To lead/support on the care and support review meetings programme

To support the other units in the absence of the designated service manager and manage the whole site in the absence of the General Manager

To participate equally in the manager on-call rota

To assist in the recruitment of, and to maintain a competent staff team, including supporting completion of the Care Certificate in line with the Marbrook probation policy and procedure

To work with the Rota Coordinator to ensure the rota is effective and adequately planned to deliver safe ratios in line with our safer staffing procedures

To undertake and deliver line management duties with HR support, which may include performance management, absence management and disciplinary processes

To facilitate team meetings every which include required set agenda items, and that are responsive to the needs of the dementia service

To facilitate quarterly family meetings to gain feedback and make improvements/changes based on the feedback received.

Conduct quarterly residents surveys, to analyse the responses and make appropriate improvements to the service.

To encourage an open and honest culture within the organisation; and to support members of the team to make decisions and contribute to positive changes within the service

To act as advisor on dementia care for the organisation

Person Specification

Qualifications

Essential

• Registered RGN, RMN, RNLD - must have general nursing experience

Experience

Essential

• A demonstrated and absolute commitment to caring for people with dementia and related conditions
• Minimum of 3 years working at a senior level within a health or social care dementia care service
• A kind, friendly and approachable manner balanced with a professional approach
• Evidence of strong staff team management and leadership skills
• Experience of recruitment, training and development processes
• Experience of delivering line management duties including performance/absence management, probations and disciplinaries/investigations
• Excellent knowledge/experience of safeguarding and related procedures
• Sound knowledge of health & safety at work
• Nutritional awareness including clinical diets
• An understanding of compliance and audits
• Demonstrated willingness to learn and develop
• The ability to work as a trusted part of a cooperative team
• A demonstrated ability to prioritise whilst working under pressure
• Strong written skills
• The ability to successfully communicate with people at all levels
• The ability to prioritise tasks appropriately
• Strong administration skills
• IT literate (especially experience of using Word and Outlook emails, calendar and tasks)
• Full UK Driving Licence or the ability to travel to conduct assessments and attend external meetings

Desirable

• CIEH Food Hygiene qualification i.e. CIEH
• Knowledge of budgetary management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Marbrook Neuro Rehab Centre

Address

Phoenix Park

Eaton Socon

St Neots

PE19 8EP

Employer's website

https://www.marbrook.co.uk/ (Opens in a new tab)