Job summary
We are recruiting highly motivated and committed individuals who are interested in being at the forefront of developing pioneering projects to help transform British mental healthcare.
Our service is increasingly sought after by patients seeking fast access, high-quality mental health assessment and treatment, both privately and via the NHS Right to Choose scheme. We are recruiting highly focused, suitably experienced candidates to help us meet these demands.
Main duties of the job
As a Quality & Performance Assistant, you will support the CQ&G (Clinical Quality and Governance) Department ensuring that P-UK (Psychiatry UK) provides consistent, fit for purpose, high quality care which meets both external and internal requirements. This includes compliance with the Care Quality Commissioner's (CQC) standards; Safe, Effective, Caring, Responsive and Well-Led pursuant to the Health and Social Care Act 2008.
About us
Founded in 2012, Psychiatry-UK has become the largest specialist psychiatry service in the UK. Through innovation, forward thinking and determination, we are helping to shape the future of British mental healthcare, enabling rapid access to high-quality specialist medical diagnosis and treatment online, and onward referral to accredited and medically managed counselling and coaching services.
Why work with us?
Our workplace culture is person-centred, supportive and neurodivergent friendly. In addition to comprehensive training and mentor support/CPD, we offer the following benefits:
Equality
P-UK is strongly committed to valuing and promoting equality, diversity, and inclusion in all our activities. We welcome and celebrate the diversity of our team and our patients and are committed to offering equal opportunities and access for all people and groups in society.
Job description
Job responsibilities
The Role/Responsibilities
You will support the Quality and Performance manager to assess, monitor, producing data and monitoring quality and performance operations against performance standards. You will be responsible for ensuring effective arrangements are in place evidencing the organisations continuous delivery and improvement of the highest standards of care. You will be responsible for performing regular quality and performance checks of the organisations processes and procedures in line with CQC.
The role will be home based but could be required to attend various meeting locations as and when required. The role will also adhere to the flexitime principles for PUK (Psychiatry UK).
Responsibilities and Duties
The post holder will have a variety of tasks, including the following. This list is not exhaustive, and the post holder could be asked to perform a wider variety of duties to ensure resilience across the team.
KEY JOB RESPONSIBILITIES
Support the CQ&G department in embedding and promoting a positive, pro-active, and no-blame culture.
Utilise written and verbal communication skills to connect with a wide range of people, including outside agencies, requiring tack and persuasives skills where there may be barriers to understanding or agreement.
Participate in devising and establishing the organisations quality procedures, standards, and specifications in line with CQC regulations and fundamental standards; safe, effective, responsive, caring, and well-led.
Accurately measure and record quality and performance in line with CQC regulations and fundamental standards; safe, effective, responsive, caring, and well-led.
Identifying any areas of weakness across the service and support the Quality and Performance Manager recommend service delivery improvements within the business.
Liaise with other managers and staff and provide data to enable others to achieve quality and performance standards in line with CQC regulations and fundamental standards; safe, effective, responsive, caring, and well-led.
Participate in generating and monitoring reports.
Contributing to quality and business improvement meetings and projects
Plan own workload to ensure that weekly, monthly, quarterly, and annual tasks are met.
Prioritise workload with consideration to issues arising and responding to shifting priorities appropriately.
Write and distribute email, correspondence memos, letters, faxes, and forms.
Maintain contact lists.
Actively participate in regular supervision with line manager. Adhering to the P-UK PDR process for maintaining and developing personal skills and meeting agreed objectives.
The post holder will attend online training as relevant to the post including mandatory training courses i.e., Information Governance, safeguarding, Health, and Safety courses etc
Job description
Job responsibilities
The Role/Responsibilities
You will support the Quality and Performance manager to assess, monitor, producing data and monitoring quality and performance operations against performance standards. You will be responsible for ensuring effective arrangements are in place evidencing the organisations continuous delivery and improvement of the highest standards of care. You will be responsible for performing regular quality and performance checks of the organisations processes and procedures in line with CQC.
The role will be home based but could be required to attend various meeting locations as and when required. The role will also adhere to the flexitime principles for PUK (Psychiatry UK).
Responsibilities and Duties
The post holder will have a variety of tasks, including the following. This list is not exhaustive, and the post holder could be asked to perform a wider variety of duties to ensure resilience across the team.
KEY JOB RESPONSIBILITIES
Support the CQ&G department in embedding and promoting a positive, pro-active, and no-blame culture.
Utilise written and verbal communication skills to connect with a wide range of people, including outside agencies, requiring tack and persuasives skills where there may be barriers to understanding or agreement.
Participate in devising and establishing the organisations quality procedures, standards, and specifications in line with CQC regulations and fundamental standards; safe, effective, responsive, caring, and well-led.
Accurately measure and record quality and performance in line with CQC regulations and fundamental standards; safe, effective, responsive, caring, and well-led.
Identifying any areas of weakness across the service and support the Quality and Performance Manager recommend service delivery improvements within the business.
Liaise with other managers and staff and provide data to enable others to achieve quality and performance standards in line with CQC regulations and fundamental standards; safe, effective, responsive, caring, and well-led.
Participate in generating and monitoring reports.
Contributing to quality and business improvement meetings and projects
Plan own workload to ensure that weekly, monthly, quarterly, and annual tasks are met.
Prioritise workload with consideration to issues arising and responding to shifting priorities appropriately.
Write and distribute email, correspondence memos, letters, faxes, and forms.
Maintain contact lists.
Actively participate in regular supervision with line manager. Adhering to the P-UK PDR process for maintaining and developing personal skills and meeting agreed objectives.
The post holder will attend online training as relevant to the post including mandatory training courses i.e., Information Governance, safeguarding, Health, and Safety courses etc
Person Specification
Qualifications
Essential
- GSCE grade C in English and Maths (or equivalent)
- Strong administration skills with proven
- Experience as an administrative assistant, virtual assistant, or office admin assistant
- Experience working in a psychiatric and/or private hospital setting
- Strong Microsoft Office skills including Excel and PowerPoint
- Excellent written and verbal communication skills
- Attention to detail
- Friendly, approachable, and supportive
- Knowledge of office management systems and procedures
- Working knowledge of office equipment, like printers and fax machines
- Excellent time management skills and the ability to prioritize work
- Problem-solving skills
- Strong organisational skills with the ability to multi-task
Experience
Essential
- Experience of quality monitoring in a healthcare setting.
- Experience of quality auditing within a remote setting.
- Strong administration skills with proven experience.
- Strong Microsoft Office skills including Excel and Word.
- Excellent written and verbal communication skills.
- Ability to work autonomously and remain calm under pressure.
- Ability to accurately follow instructions, but also use initiative.
- Meticulous attention to detail.
- Excellent time management skills and the ability to plan and prioritise work.
- Problem-solving skills.
- Strong organisational skills with the ability to multi-task.
- Ability to maintain confidentiality of data and information, and act with integrity at all times.
Desirable
- Experience of communicating feedback to other staff members.
- Information governance, assurance, or compliance background.
Person Specification
Qualifications
Essential
- GSCE grade C in English and Maths (or equivalent)
- Strong administration skills with proven
- Experience as an administrative assistant, virtual assistant, or office admin assistant
- Experience working in a psychiatric and/or private hospital setting
- Strong Microsoft Office skills including Excel and PowerPoint
- Excellent written and verbal communication skills
- Attention to detail
- Friendly, approachable, and supportive
- Knowledge of office management systems and procedures
- Working knowledge of office equipment, like printers and fax machines
- Excellent time management skills and the ability to prioritize work
- Problem-solving skills
- Strong organisational skills with the ability to multi-task
Experience
Essential
- Experience of quality monitoring in a healthcare setting.
- Experience of quality auditing within a remote setting.
- Strong administration skills with proven experience.
- Strong Microsoft Office skills including Excel and Word.
- Excellent written and verbal communication skills.
- Ability to work autonomously and remain calm under pressure.
- Ability to accurately follow instructions, but also use initiative.
- Meticulous attention to detail.
- Excellent time management skills and the ability to plan and prioritise work.
- Problem-solving skills.
- Strong organisational skills with the ability to multi-task.
- Ability to maintain confidentiality of data and information, and act with integrity at all times.
Desirable
- Experience of communicating feedback to other staff members.
- Information governance, assurance, or compliance background.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
