Job summary
The Chief Operating Officer (COO) will be part of a dynamic Executive Leadership Team responsible for directing and overseeing the operational activity of the organisation and the operationalisation of the company strategy. As an organisation passionate about the quality of patient care, the COO will lead our operational functions, business development and partner relations with a core ethos of doing it right.
You will contribute to the overall development of ECS and will influence the progress and achievement of the organisations corporate objectives whilst championing patient experience. This role will undertake the role of Registered Manager with the Care Quality Commission.
Want to join a team that is passionate, driven and focussed on quality? Want to be able to realise aspirations of delivering excellence? ECS is the place for you!
Main duties of the job
The Chief Operating Officer (COO) will be part of a dynamic Executive Leadership Team responsible for directing and overseeing the operational activity of the organisation and the operationalisation of the company strategy.
The COO will be responsible for most operational functions including service delivery, finance, people management, legal, health and safety and facilities management.
The COO will lead business development and client and partner relationships.
You will contribute to the overall development of ECS and will influence the development and achievement of the organisations corporate objectives.
The COO will champion patient experience and will act as the registered manager for the Care Quality Commission.
About us
Enhanced Care Services is a rapidly developing organisation with a clear ethos of high quality provision across all healthcare sectors.
Founded in 2015 by two Emergency Medicine Doctors, Enhanced Care Services has developed into a highly regarded, clinically led organisation with a focus on patient care. Having initially delivered enhanced and critical care to a range of events, ECS now oversees the medical cover to multiple high profile large scale events, operates 24/7 frontline and transfer ambulance provision and provides medical education at all levels.
As a growing organisation, 250 clinicians and exciting plans for development, this role represents a real opportunity for the right person.
Job description
Job responsibilities
Strategic Leadership
In conjunction with the Executive Leadership team, provide strong strategic leadership throughout the organisation, leading with compassion and upholding the ECS values.
Manage and contribute to systems throughout the organisation to provide safe and reliable care for its patients across all operational portfolios and practice settings.
Accountable for the safe and effective delivery of services across all operational portfolios.
Responsible for the execution of ECS strategic aims.
Contribute to the reduction of risk to patients and staff from company activities through risk management, ensuring that the organisation learns lessons from experience.
Manage and contribute to the development of policies and procedures.
Promote a supportive, fair and open culture that encourages and enables all parts of the workforce to meet required performance standards whilst feeling free to Speak Up without fear of consequence.
Support high standards of employment practice.
Promote the vision, values and goals of the organisation.
Promote a positive organisational image.
Business Development
Identify new business opportunities and lead activities to accelerate business development, win contracts, and capture market share.
Developing strategies for the growth of the organisation and making sure they are implemented.
When new clients are secured, manage the relationship to obtain further ongoing business.
Achieving the targets agreed for both revenue generation and profitability.
Develop client relationships and strengthen industry partnerships.
Facilitate handover of clients to the Operational teams on acceptance of proposals and with the Operational team to manage ongoing customer relations.
Support in the development and delivery of marketing activities.
Finance
Developing and controlling all operational budgets to ensure that the company has all the resources required to meet its objectives within agreed financial parameters and to maintain the financial strength of the company.
Overseeing the operations of the organisation and making any necessary changes to meet business goals and projections.
People & Compliance
Be a highly visible and compassionate leader who role models ECS values.
Develop workforce plans to meet business goals and projections
Ensuring that all employees, including senior management, have access to mentoring and coaching.
Coordinating with the people and compliance team to ensure the success of recruitment and retention policies and processes.
Provide first line management to Ambulance Operations, Event Operations, Education & Training and Administration Managers.
Undertake performance review meetings with senior management team.
Accountable for workforce compliance.
Legal
Health, Safety and Risk
Accountable for employee health and safety.
Responsible for ensuring ECS is compliant with health and safety legislation.
Responsible for oversight of risk management processes and providing assurance to the Executive Leadership Team.
Facilities Management
Ensure that our buildings are compliant with industry standards, are safe and have good emergency procedures in place.
Develop and be accountable for business continuity arrangements in the event of a loss of premises.
Job description
Job responsibilities
Strategic Leadership
In conjunction with the Executive Leadership team, provide strong strategic leadership throughout the organisation, leading with compassion and upholding the ECS values.
Manage and contribute to systems throughout the organisation to provide safe and reliable care for its patients across all operational portfolios and practice settings.
Accountable for the safe and effective delivery of services across all operational portfolios.
Responsible for the execution of ECS strategic aims.
Contribute to the reduction of risk to patients and staff from company activities through risk management, ensuring that the organisation learns lessons from experience.
Manage and contribute to the development of policies and procedures.
Promote a supportive, fair and open culture that encourages and enables all parts of the workforce to meet required performance standards whilst feeling free to Speak Up without fear of consequence.
Support high standards of employment practice.
Promote the vision, values and goals of the organisation.
Promote a positive organisational image.
Business Development
Identify new business opportunities and lead activities to accelerate business development, win contracts, and capture market share.
Developing strategies for the growth of the organisation and making sure they are implemented.
When new clients are secured, manage the relationship to obtain further ongoing business.
Achieving the targets agreed for both revenue generation and profitability.
Develop client relationships and strengthen industry partnerships.
Facilitate handover of clients to the Operational teams on acceptance of proposals and with the Operational team to manage ongoing customer relations.
Support in the development and delivery of marketing activities.
Finance
Developing and controlling all operational budgets to ensure that the company has all the resources required to meet its objectives within agreed financial parameters and to maintain the financial strength of the company.
Overseeing the operations of the organisation and making any necessary changes to meet business goals and projections.
People & Compliance
Be a highly visible and compassionate leader who role models ECS values.
Develop workforce plans to meet business goals and projections
Ensuring that all employees, including senior management, have access to mentoring and coaching.
Coordinating with the people and compliance team to ensure the success of recruitment and retention policies and processes.
Provide first line management to Ambulance Operations, Event Operations, Education & Training and Administration Managers.
Undertake performance review meetings with senior management team.
Accountable for workforce compliance.
Legal
Health, Safety and Risk
Accountable for employee health and safety.
Responsible for ensuring ECS is compliant with health and safety legislation.
Responsible for oversight of risk management processes and providing assurance to the Executive Leadership Team.
Facilities Management
Ensure that our buildings are compliant with industry standards, are safe and have good emergency procedures in place.
Develop and be accountable for business continuity arrangements in the event of a loss of premises.
Person Specification
Experience
Essential
- Senior operational (near to board level) experience
- Strong financial planning and budgeting experience to c£5m
- Managing competing demands across a range of operational activities
- Operational strategy design and delivery
- Delivering excellent customer service within an organisation
- Experience of leading a blended workforce at a senior level
- Working with complex organisations and stakeholders
Desirable
- Knowledge of NHS commissioning systems and models of care
- Working and managing the relationship with the Care Quality Commission
Skills, Knowledge and Abilities
Essential
- Resilience and motivation to drive new ways of working and deliver change.
- Strong analytical and diagnostic skills that allow you to quickly assess the root cause of the issue or identify the need for investment.
- Confidence to make informed recommendations and decisions on a risk-based approach, backing this up with clear articulation of the data and assumptions being made and implications of any decisions
- The ability to successfully operate in a changing and uncertain environment where there are often no right answers, being resilient in your approach and in the support you give to the team
- Excellent communication and influencing skills with the ability to build strong relationships within the organisation and with external stakeholders
- Ability to set the vision for both services and a team.
- Coaching mind-set, developing team capability.
- A desire to utilise innovation and creative thinking to drive improvement.
Qualifications
Essential
- A degree (or other suitable recognised qualification) in a relevant subject
- Full UK driving license
Person Specification
Experience
Essential
- Senior operational (near to board level) experience
- Strong financial planning and budgeting experience to c£5m
- Managing competing demands across a range of operational activities
- Operational strategy design and delivery
- Delivering excellent customer service within an organisation
- Experience of leading a blended workforce at a senior level
- Working with complex organisations and stakeholders
Desirable
- Knowledge of NHS commissioning systems and models of care
- Working and managing the relationship with the Care Quality Commission
Skills, Knowledge and Abilities
Essential
- Resilience and motivation to drive new ways of working and deliver change.
- Strong analytical and diagnostic skills that allow you to quickly assess the root cause of the issue or identify the need for investment.
- Confidence to make informed recommendations and decisions on a risk-based approach, backing this up with clear articulation of the data and assumptions being made and implications of any decisions
- The ability to successfully operate in a changing and uncertain environment where there are often no right answers, being resilient in your approach and in the support you give to the team
- Excellent communication and influencing skills with the ability to build strong relationships within the organisation and with external stakeholders
- Ability to set the vision for both services and a team.
- Coaching mind-set, developing team capability.
- A desire to utilise innovation and creative thinking to drive improvement.
Qualifications
Essential
- A degree (or other suitable recognised qualification) in a relevant subject
- Full UK driving license
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
