Job summary
A Bank Receptionist's job description typically involvesgreeting clients, managing front-desk operations, answering phone calls, and providing general information about banking services.They may also assist with tasks like booking appointments, handling mail, and maintaining a tidy reception area.
Main duties of the job
Key Responsibilities:
- Customer Service:Greet clients, visitors, and callers in a professional and welcoming manner, providing excellent customer service and addressing their inquiries.
- Communication:Answer phone calls, take messages, and manage incoming/outgoing mail.
- Administrative Tasks:Book appointments, manage records, and assist with general administrative duties.
- Maintaining a Tidy Reception:Ensure the reception area is organized and well-maintained.
- Technical Skills:Utilize computer systems and other equipment as needed.
- Confidentiality:Maintain the confidentiality of client information.
- Specific Duties May Include:
- Greeting and Seating Clients:Providing a warm welcome and assisting clients with seating.
- Answering Telephone Calls:Answering calls promptly and professionally, transferring calls, and taking messages.
- Managing Appointments:Booking and managing appointments on computer systems.
- Providing Information:Answering customer questions and providing general information about bank services and policies.
- Assisting with Payments:Taking card payments and/or handling petty cash.
- Mail Handling:Processing and distributing incoming and outgoing mail.
- Administrative Support:Providing administrative support to bank staff as needed.
- Staying Informed:Staying updated on the latest banking regulations and procedures.
- Ensuring Security:Maintaining a secure reception area and following security protocols.
About us
At Prime Health Harley Street we have over a decades experience in the provision of diagnostic imaging and during that time, we have developed an enviable reputation among Londons leading health professionals and customers alike, for our diagnostic excellence.
We want you to be able to make the right decisions about your health and we do this by providing you with access to some of Londons foremost healthcare experts.
Located in Queen Anne Street in the heart of the Harley Street healthcare district we are just a short walk from both Oxford Circus and Regents Park tube stations.
We provide an experience that fits your lifestyle and schedule, making our services as accessible as possible. If you need treatment, well put you on the right path, fast.
Our services are provided and run byMedical Imaging Partnership Ltd.
We are recognised by all major private medical insurers and offer self-pay options.
Job description
Job responsibilities
A Bank Receptionist's job description typically involvesgreeting clients, managing front-desk operations, answering phone calls, and providing general information about banking services.They may also assist with tasks like booking appointments, handling mail, and maintaining a tidy reception area.
Key Responsibilities:
- Customer Service:Greet clients, visitors, and callers in a professional and welcoming manner, providing excellent customer service and addressing their inquiries.
- Communication:Answer phone calls, take messages, and manage incoming/outgoing mail.
- Administrative Tasks:Book appointments, manage records, and assist with general administrative duties.
- Maintaining a Tidy Reception:Ensure the reception area is organized and well-maintained.
- Technical Skills:Utilize computer systems and other equipment as needed.
- Confidentiality:Maintain the confidentiality of client information.
- Specific Duties May Include:
- Greeting and Seating Clients:Providing a warm welcome and assisting clients with seating.
- Answering Telephone Calls:Answering calls promptly and professionally, transferring calls, and taking messages.
- Managing Appointments:Booking and managing appointments on computer systems.
- Providing Information:Answering customer questions and providing general information about bank services and policies.
- Assisting with Payments:Taking card payments and/or handling petty cash.
- Mail Handling:Processing and distributing incoming and outgoing mail.
- Administrative Support:Providing administrative support to bank staff as needed.
- Staying Informed:Staying updated on the latest banking regulations and procedures.
- Ensuring Security:Maintaining a secure reception area and following security protocols.
- Working in a Team:Collaborating with other bank staff to ensure smooth operations.
- Required Skills:
- Excellent Communication Skills:Both verbal and written communication skills are essential for interacting with clients and staff.
- Customer Service Skills:A friendly, approachable, and helpful demeanour is crucial for providing positive customer experiences.
- Organizational Skills:Ability to manage appointments, records, and other administrative tasks effectively.
- Computer Skills:Proficiency in using computer systems for various tasks.
- Telephone Skills:Ability to answer calls professionally and efficiently.
- Attention to Detail:Accuracy and thoroughness are important for maintaining records and handling transactions.
- Ability to Work Under Pressure:Maintaining composure and efficiency in a fast-paced environment.
- Confidentiality:Respect for and ability to maintain the confidentiality of client information.
Job description
Job responsibilities
A Bank Receptionist's job description typically involvesgreeting clients, managing front-desk operations, answering phone calls, and providing general information about banking services.They may also assist with tasks like booking appointments, handling mail, and maintaining a tidy reception area.
Key Responsibilities:
- Customer Service:Greet clients, visitors, and callers in a professional and welcoming manner, providing excellent customer service and addressing their inquiries.
- Communication:Answer phone calls, take messages, and manage incoming/outgoing mail.
- Administrative Tasks:Book appointments, manage records, and assist with general administrative duties.
- Maintaining a Tidy Reception:Ensure the reception area is organized and well-maintained.
- Technical Skills:Utilize computer systems and other equipment as needed.
- Confidentiality:Maintain the confidentiality of client information.
- Specific Duties May Include:
- Greeting and Seating Clients:Providing a warm welcome and assisting clients with seating.
- Answering Telephone Calls:Answering calls promptly and professionally, transferring calls, and taking messages.
- Managing Appointments:Booking and managing appointments on computer systems.
- Providing Information:Answering customer questions and providing general information about bank services and policies.
- Assisting with Payments:Taking card payments and/or handling petty cash.
- Mail Handling:Processing and distributing incoming and outgoing mail.
- Administrative Support:Providing administrative support to bank staff as needed.
- Staying Informed:Staying updated on the latest banking regulations and procedures.
- Ensuring Security:Maintaining a secure reception area and following security protocols.
- Working in a Team:Collaborating with other bank staff to ensure smooth operations.
- Required Skills:
- Excellent Communication Skills:Both verbal and written communication skills are essential for interacting with clients and staff.
- Customer Service Skills:A friendly, approachable, and helpful demeanour is crucial for providing positive customer experiences.
- Organizational Skills:Ability to manage appointments, records, and other administrative tasks effectively.
- Computer Skills:Proficiency in using computer systems for various tasks.
- Telephone Skills:Ability to answer calls professionally and efficiently.
- Attention to Detail:Accuracy and thoroughness are important for maintaining records and handling transactions.
- Ability to Work Under Pressure:Maintaining composure and efficiency in a fast-paced environment.
- Confidentiality:Respect for and ability to maintain the confidentiality of client information.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
