Job summary
This role is accountable for being the first
point of contact for patients and service users providing an in-depth knowledge
of outpatient and diagnostic scheduling procedures. In addition, this role will
liaise closely with the referrer and MIP clinical & non-clinical teams to
ensure patients receive timely and appropriate appointments according to their
request and care pathway.
Main duties of the job
Acting as the first point of contact for all
patient enquiries to MIP.
On receipt of all new referrals ensuring that
the vetting process has been followed in line with departmental guidelines.
Be responsible for the scheduling of outpatient
and all associated appointments according to clinical urgency and length of
wait in accordance with MIP Policies and Procedures, escalating any exceptions.
Liaising with patients to ensure that a mutually
convenient date and time is agreed, including urgent referrals.
Ensuring that patients are appropriately
reminded of their appointments.
Ensuring that departmental standards are met for
patients receiving notification or acknowledgement of their visit.
Providing a courteous and efficient point of
contact for patients both face to face and over the telephone.
Ensuring that each patient is treated as an
individual and their individual needs are met (ie: appropriate support is in
place for their appointment, such as interpreting support).
Providing a welcoming and efficient reception
service and to put patients at their ease as required.
About us
Medical Imaging Partnership is an established clinically led business that has been delivering high-quality community based diagnostic services to both the NHS and the private sector for over a decade.
Job description
Job responsibilities
Ensuring that patients and visitors are well
informed and that messages are communicated promptly.
Liaising
with the medical, nursing and health professional staff as required to ensure
efficient use of all clinics.
Responding to patient queries or concerns in
an effective and professional manner, escalating where appropriate to Team
Leader or Line Manager and providing assistance if an issue needs further
investigation.
To have a clear and up to date knowledge of
the rules and protocols of the service to ensure full and effective utilisation
of clinical capacity.
In conjunction with Team,
reviewing cancelled or patients or patients on hold ensuring appropriate action
is taken. To have an understanding of scheduling and admin procedures across
all modalities and contracts.
Ensuring that the any
telephone, e-mail or written queries are responded to within the appropriate
timeframe and escalated if necessary.
Ensuring patient cancellations
and changes are recorded appropriately on all relevant MIP and external
systems.
Ensuring that referrals which
need manually uploading to MIP systems are added within the set timescales.
Forwarding clinical reports and
notifying critical findings to referrers, within the set timeframes.
Job description
Job responsibilities
Ensuring that patients and visitors are well
informed and that messages are communicated promptly.
Liaising
with the medical, nursing and health professional staff as required to ensure
efficient use of all clinics.
Responding to patient queries or concerns in
an effective and professional manner, escalating where appropriate to Team
Leader or Line Manager and providing assistance if an issue needs further
investigation.
To have a clear and up to date knowledge of
the rules and protocols of the service to ensure full and effective utilisation
of clinical capacity.
In conjunction with Team,
reviewing cancelled or patients or patients on hold ensuring appropriate action
is taken. To have an understanding of scheduling and admin procedures across
all modalities and contracts.
Ensuring that the any
telephone, e-mail or written queries are responded to within the appropriate
timeframe and escalated if necessary.
Ensuring patient cancellations
and changes are recorded appropriately on all relevant MIP and external
systems.
Ensuring that referrals which
need manually uploading to MIP systems are added within the set timescales.
Forwarding clinical reports and
notifying critical findings to referrers, within the set timeframes.
Person Specification
Experience
Essential
- Excellent Communication skills.
- Good IT skills.
- Flexible approach.
- Good organisation skills.
- Previous healthcare experience would be desirable.
Desirable
- Previous experience of dealing with customers, desirable.
- Previous healthcare experience would be desirable.
Person Specification
Experience
Essential
- Excellent Communication skills.
- Good IT skills.
- Flexible approach.
- Good organisation skills.
- Previous healthcare experience would be desirable.
Desirable
- Previous experience of dealing with customers, desirable.
- Previous healthcare experience would be desirable.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
