Job summary
Role Purpose
The Centre Manager is responsible for the leadership,
operational performance, and commercial success of Prime Health Surrey. This
individual will oversee day-to-day centre operations, drive business
growth, ensure exceptional patient experience, and maintain compliance
with Care Quality Commission (CQC) regulations. The role involves managing
a multidisciplinary team, optimising service delivery, and enhancing the
centre's reputation among patients, referrers, and healthcare professionals.
Main duties of the job
Key Responsibilities
Operational Leadership & Compliance
- Oversee the daily operations of the clinic, imaging services, rehabilitation facilities, and patient experience.
- Act as the Registered Manager with the CQC, ensuring full compliance with healthcare regulations and quality standards.
- Implement and uphold health and safety protocols, infection control measures, and governance policies.
- Ensure all staff training, competency, and compliance requirements are met.
Business & Commercial Growth
- Develop and execute a business strategy to drive patient acquisition, consultant engagement, and revenue growth.
- Identify marketing and referral opportunities to expand Prime Health Surreys reach.
- Build and maintain relationships with referring consultants, GPs, and other healthcare professionals to drive patient referrals.
- Work closely with the Finance and Leadership teams to develop and manage the centres budget.
Team Management & Development
- Lead and support direct reports, including Imaging Managers, Modality Leads, and Senior Radiographers.
- Ensure effective staffing levels, workforce planning, and recruitment to maintain high service standards.
- Foster a positive and proactive culture, championing excellent patient care and service delivery.
- Provide coaching and professional development opportunities for staff.
About us
About Prime Health Surrey
Prime Health Surrey is a leading private healthcare facility
in Weybridge, renowned for its excellence in diagnostic imaging,
rehabilitation, and specialist healthcare services. We cater to a broad
clientele, including elite sports professionals, celebrities, and
high-net-worth individuals, delivering first-class medical expertise in a
premium setting.
With a focus on wellness, prevention, and recovery,
we offer GP services, specialist consultant clinics, advanced diagnostic
scanning, and rehabilitation all under one roof. Our approach is designed
to be accessible and convenient, ensuring patients receive rapid diagnosis and
personalised treatment plans.
Job description
Job responsibilities
Role Brief Centre Manager, Prime Health Surrey
Position: Centre Manager
Location: Prime Health Surrey, Weybridge
Reporting To: COO
Department: Operations
About Prime Health Surrey
Prime Health Surrey is a leading private healthcare facility in Weybridge, renowned for its excellence in diagnostic imaging, rehabilitation, and specialist healthcare services. We cater to a broad clientele, including elite sports professionals, celebrities, and high-net-worth individuals, delivering first-class medical expertise in a premium setting.
With a focus on wellness, prevention, and recovery, we offer GP services, specialist consultant clinics, advanced diagnostic scanning, and rehabilitation all under one roof. Our approach is designed to be accessible and convenient, ensuring patients receive rapid diagnosis and personalised treatment plans.
Role Purpose
The Centre Manager is responsible for the leadership, operational performance, and commercial success of Prime Health Surrey. This individual will oversee day-to-day centre operations, drive business growth, ensure exceptional patient experience, and maintain compliance with Care Quality Commission (CQC) regulations. The role involves managing a multidisciplinary team, optimising service delivery, and enhancing the centre's reputation among patients, referrers, and healthcare professionals.
Key Responsibilities
Operational Leadership & Compliance
- Oversee the daily operations of the clinic, imaging services, rehabilitation facilities, and patient experience.
- Act as the Registered Manager with the CQC, ensuring full compliance with healthcare regulations and quality standards.
- Implement and uphold health and safety protocols, infection control measures, and governance policies.
- Ensure all staff training, competency, and compliance requirements are met.
Business & Commercial Growth
- Develop and execute a business strategy to drive patient acquisition, consultant engagement, and revenue growth.
- Identify marketing and referral opportunities to expand Prime Health Surreys reach.
- Build and maintain relationships with referring consultants, GPs, and other healthcare professionals to drive patient referrals.
- Work closely with the Finance and Leadership teams to develop and manage the centres budget.
Team Management & Development
- Lead and support direct reports, including Imaging Managers, Modality Leads, and Senior Radiographers.
- Ensure effective staffing levels, workforce planning, and recruitment to maintain high service standards.
- Foster a positive and proactive culture, championing excellent patient care and service delivery.
- Provide coaching and professional development opportunities for staff.
Customer Experience & Service Excellence
- Promote a patient-first approach, ensuring outstanding customer service at all touchpoints.
- Continuously seek feedback from patients, consultants, and staff to improve service delivery.
- Address and resolve patient concerns and operational issues proactively.
- Implement processes to achieve an Outstanding CQC rating and industry recognitions.
Financial & Commercial Accountability
- Monitor centre financials, including revenue, costs, and operational efficiencies.
- Manage stock levels, supplier contracts, and cost control initiatives.
- Ensure the team understands financial, billing, and contractual processes to enhance efficiency.
Key Requirements
- Extensive leadership experience in a healthcare or private medical setting.
- Strong commercial acumen, with experience in driving revenue growth and business development.
- Knowledge of healthcare regulations, including CQC standards.
- Ability to manage a large multidisciplinary team, ensuring high performance and engagement.
- Experience in patient experience enhancement and customer service.
- IT proficiency, including Microsoft Office and healthcare management systems.
- Analytical skills to interpret data, identify trends, and drive performance improvements.
- Understanding of private healthcare service models and market dynamics.
Why Join Prime Health Surrey?
- Work in a premium healthcare environment with state-of-the-art facilities.
- Lead a high-performing team in a dynamic, patient-focused setting.
- Drive business growth and innovation in private healthcare services.
- Competitive salary and benefits package in line with experience and expertise.
- Opportunity to make a meaningful impact on patient care and healthcare service delivery.
Job description
Job responsibilities
Role Brief Centre Manager, Prime Health Surrey
Position: Centre Manager
Location: Prime Health Surrey, Weybridge
Reporting To: COO
Department: Operations
About Prime Health Surrey
Prime Health Surrey is a leading private healthcare facility in Weybridge, renowned for its excellence in diagnostic imaging, rehabilitation, and specialist healthcare services. We cater to a broad clientele, including elite sports professionals, celebrities, and high-net-worth individuals, delivering first-class medical expertise in a premium setting.
With a focus on wellness, prevention, and recovery, we offer GP services, specialist consultant clinics, advanced diagnostic scanning, and rehabilitation all under one roof. Our approach is designed to be accessible and convenient, ensuring patients receive rapid diagnosis and personalised treatment plans.
Role Purpose
The Centre Manager is responsible for the leadership, operational performance, and commercial success of Prime Health Surrey. This individual will oversee day-to-day centre operations, drive business growth, ensure exceptional patient experience, and maintain compliance with Care Quality Commission (CQC) regulations. The role involves managing a multidisciplinary team, optimising service delivery, and enhancing the centre's reputation among patients, referrers, and healthcare professionals.
Key Responsibilities
Operational Leadership & Compliance
- Oversee the daily operations of the clinic, imaging services, rehabilitation facilities, and patient experience.
- Act as the Registered Manager with the CQC, ensuring full compliance with healthcare regulations and quality standards.
- Implement and uphold health and safety protocols, infection control measures, and governance policies.
- Ensure all staff training, competency, and compliance requirements are met.
Business & Commercial Growth
- Develop and execute a business strategy to drive patient acquisition, consultant engagement, and revenue growth.
- Identify marketing and referral opportunities to expand Prime Health Surreys reach.
- Build and maintain relationships with referring consultants, GPs, and other healthcare professionals to drive patient referrals.
- Work closely with the Finance and Leadership teams to develop and manage the centres budget.
Team Management & Development
- Lead and support direct reports, including Imaging Managers, Modality Leads, and Senior Radiographers.
- Ensure effective staffing levels, workforce planning, and recruitment to maintain high service standards.
- Foster a positive and proactive culture, championing excellent patient care and service delivery.
- Provide coaching and professional development opportunities for staff.
Customer Experience & Service Excellence
- Promote a patient-first approach, ensuring outstanding customer service at all touchpoints.
- Continuously seek feedback from patients, consultants, and staff to improve service delivery.
- Address and resolve patient concerns and operational issues proactively.
- Implement processes to achieve an Outstanding CQC rating and industry recognitions.
Financial & Commercial Accountability
- Monitor centre financials, including revenue, costs, and operational efficiencies.
- Manage stock levels, supplier contracts, and cost control initiatives.
- Ensure the team understands financial, billing, and contractual processes to enhance efficiency.
Key Requirements
- Extensive leadership experience in a healthcare or private medical setting.
- Strong commercial acumen, with experience in driving revenue growth and business development.
- Knowledge of healthcare regulations, including CQC standards.
- Ability to manage a large multidisciplinary team, ensuring high performance and engagement.
- Experience in patient experience enhancement and customer service.
- IT proficiency, including Microsoft Office and healthcare management systems.
- Analytical skills to interpret data, identify trends, and drive performance improvements.
- Understanding of private healthcare service models and market dynamics.
Why Join Prime Health Surrey?
- Work in a premium healthcare environment with state-of-the-art facilities.
- Lead a high-performing team in a dynamic, patient-focused setting.
- Drive business growth and innovation in private healthcare services.
- Competitive salary and benefits package in line with experience and expertise.
- Opportunity to make a meaningful impact on patient care and healthcare service delivery.
Person Specification
Qualifications
Essential
- Key Requirements
- Extensive leadership experience in a healthcare or private medical setting.
- Strong commercial acumen, with experience in driving revenue growth and business development.
- Knowledge of healthcare regulations, including CQC standards.
- Ability to manage a large multidisciplinary team, ensuring high performance and engagement.
- Experience in patient experience enhancement and customer service.
- IT proficiency, including Microsoft Office and healthcare management systems.
- Analytical skills to interpret data, identify trends, and drive performance improvements.
- Understanding of private healthcare service models and market dynamics.
Person Specification
Qualifications
Essential
- Key Requirements
- Extensive leadership experience in a healthcare or private medical setting.
- Strong commercial acumen, with experience in driving revenue growth and business development.
- Knowledge of healthcare regulations, including CQC standards.
- Ability to manage a large multidisciplinary team, ensuring high performance and engagement.
- Experience in patient experience enhancement and customer service.
- IT proficiency, including Microsoft Office and healthcare management systems.
- Analytical skills to interpret data, identify trends, and drive performance improvements.
- Understanding of private healthcare service models and market dynamics.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
