Practice Support Officer

Primary Integrated Community Services

The closing date is 24 November 2024

Job summary

We are seeking a highly motivated and organised individual to work directly with the five practices of the Mansfield North PCN. This aim of this role it to remove the burden of their administrative duties and tasks by working closely with the practice managers to plug gaps of inefficiency, skill or excess amounts of work, relieving some of the burden of everyday administration workload, and supporting PCN contract requirements.

Ideally you will have worked in a GP practice before, if not you would have worked in a similar NHS setting. You will need to be a quick learner with a can-do attitude and be flexible to the needs of each practice.

Main duties of the job

KEY RESPONSIBILITIES

Support practices to improve areas of inefficiencies and support areas of excess workload.

Review processes to assess working at scale.

Support practices to deliver against PCN contract where required.

KEY REQUIREMENTS

Experience working in General Practice.
Proficient use and knowledge of SystmOne
Excellent organisational and communication skills
Proven administrative experience.

About us

PICS is the employer for this role. We collaborate with patients and partners to design and deliver clinically robust health and social care solution through Community Services, Out of Hospital Services, GP Practices, and Primary Care Networks. Find out more about us: http://picsnhs.org.uk/.

Benefits of working for PICS

We offer a comprehensive package which includes:

NHS Pension 2015 Scheme (subject to eligibility)
Alternative government-based scheme (subject to eligibility)
Generous annual leave entitlement which references NHS Agenda for Change and recognises previous NHS service, starting 35 days pro rata (inc bank holidays)
Competitive leave entitlement that includes maternity, paternity and adoption leave, study leave allowance, and sickness provisions
Access to education and training opportunities, depending on your role (CPPE Pharmacy, NHS England Roadmap for First Contact Practitioners, apprenticeship schemes, support professional development)
Working in a multi-disciplinary team with support from a wide variety of professionals
A flexible approach to a work-life balance
Cycle to work scheme (subject to eligibility)
Access to Blue Light Card scheme
All staff events and conferences
Staff engagement (Wellbeing Group, EDI Network, Staff Focus group)
Free parking across many sites
Personalised induction into the company and job role

Date posted

06 November 2024

Pay scheme

Other

Salary

Depending on experience £26,530 - £29,114

Contract

Permanent

Working pattern

Full-time

Reference number

E0220-24-0018MN

Job locations

Mansfield North PCN

Nottingham

NG19 8BL

Job description

Job responsibilities

JOB ROLE AND RESPONSBILITIES:

Processing of clinical correspondence received from various sources in line with appropriate letter processing protocols.

Preparing / Producing Medical reports which includes SARS requests, in line with appropriate Medical Reports protocols.

General Administration tasks to support practices and the PCN DES Requirements

Updating Policies and Protocols in line with CQC and practice requirements

Summarising new patient records

Monitoring progress of all data quality against Practice targets

Monitoring patient call and recall systems.

Completing and updating Data Security & Protection Toolkit

Review new processes as part of a review of general practice at scale including proactive screening to support ESDS via e-healthscope.

Supporting Enhanced Access delivery via S1

QUALITY:

Strive to maintain quality within the practices.

Assess your own performance and take accountability for your own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on your own and your teams activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patient needs.

Effectively manage your own time, workload, and resources.

COMMUNICATION:

Communicate effectively with other team members.

Communicate effectively with other office members and clinician at all levels.

Communicate effectively with patients and carers.

Recognise patients needs for alternative methods of communication and respond accordingly.

CONTRIBUTION TO THE IMPLEMENTATION OF SERVICES:

Apply practice policies, standards, and guidance.

Discuss with other members of the team/office how the policies, standards and guidelines will affect your own work.

Attend regular team meetings.

Participate in audits where appropriate.

COLLABORATIVE WORKING:

All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential, and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

Job description

Job responsibilities

JOB ROLE AND RESPONSBILITIES:

Processing of clinical correspondence received from various sources in line with appropriate letter processing protocols.

Preparing / Producing Medical reports which includes SARS requests, in line with appropriate Medical Reports protocols.

General Administration tasks to support practices and the PCN DES Requirements

Updating Policies and Protocols in line with CQC and practice requirements

Summarising new patient records

Monitoring progress of all data quality against Practice targets

Monitoring patient call and recall systems.

Completing and updating Data Security & Protection Toolkit

Review new processes as part of a review of general practice at scale including proactive screening to support ESDS via e-healthscope.

Supporting Enhanced Access delivery via S1

QUALITY:

Strive to maintain quality within the practices.

Assess your own performance and take accountability for your own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on your own and your teams activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patient needs.

Effectively manage your own time, workload, and resources.

COMMUNICATION:

Communicate effectively with other team members.

Communicate effectively with other office members and clinician at all levels.

Communicate effectively with patients and carers.

Recognise patients needs for alternative methods of communication and respond accordingly.

CONTRIBUTION TO THE IMPLEMENTATION OF SERVICES:

Apply practice policies, standards, and guidance.

Discuss with other members of the team/office how the policies, standards and guidelines will affect your own work.

Attend regular team meetings.

Participate in audits where appropriate.

COLLABORATIVE WORKING:

All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential, and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

Person Specification

Qualifications

Essential

Please provide details of your CPD, using examples where necessary.

Experience

Essential

Please provide detailed information of how you feel that your experience is suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Knowledge and skills

Essential

Please provide detailed information of how you feel that your knowledge and skills are suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Personal Qualities

Essential

Please provide details for why you would be a great fit for this role and why you have decided to apply.

Person Specification

Qualifications

Essential

Please provide details of your CPD, using examples where necessary.

Experience

Essential

Please provide detailed information of how you feel that your experience is suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Knowledge and skills

Essential

Please provide detailed information of how you feel that your knowledge and skills are suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Personal Qualities

Essential

Please provide details for why you would be a great fit for this role and why you have decided to apply.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.