Job summary
Your role will be to support the smooth running of clinics by performing the more routine administration and clinical tasks on behalf of the General Practitioner, freeing up their time to focus on the patient.
This is a new role within Ashfield South PCN and we are looking for highly motivated individuals who will work as part of a multi-disciplinary team to provide support across the PCN practices.
Ashfield South Primary Care Network includes the following GP Practices:
- Selston Surgery, NG16 6BT
- Ashfield House Surgery, NG17 9JB
- Family Medical Centre, NG17 7BG
- Healthcare Complex, NG17 7BE
- Jacksdale Medical Centre, NG16 5JW
- Kirkby Community Primary Care Centre, NG17 7AE
- Kirkby Health Centre, NG17 7LG
- Lowmoor Road Surgery, NG17 7BG
This new role is to predominantly support practices with clinical administration, but the post-holder will also need to develop some clinical skills so that they can work in a flexible way to meet the demands on the day. The position is open to qualified General Practice Assistants but applications from those wishing to undertake the training will be considered.
Further information about the role can be found here;
General Practice Assistant - elearning for healthcare (e-lfh.org.uk)
Main duties of the job
KEY RESPONSIBILITIES
- Improving patient flow within surgery hours, increasing the time efficiency of appointments, and reduction of waiting times
- Reduce time spent by GPs on managing correspondence
- You will be expected to develop links with local GP practices, colleagues within the service and local communities to ensure delivery of integrated, patient focused care, demonstrating flexibility in the role and a caring attitude towards patients.
KEY REQUIREMENTS
- GCSE English and Maths Grade C or Equivalent
- GP Assistant Certificate Qualification
- Excellent written and verbal communication skills
About us
PICS is the employer for this role. We collaborate with patients and partners to design and deliver clinically robust health and social care solution through Community Services, Out of Hospital Services, GP Practices, and Primary Care Networks. Find out more about us: http://picsnhs.org.uk/.
Benefits of working for PICS
We offer a comprehensive package which includes:
Job description
Job responsibilities
JOB PURPOSE
Your role will be to support the smooth running of clinics by performing the more routine administration and clinical tasks on behalf of the General Practitioners freeing up their time to focus on the patient.
KEY RESPONSIBILITIES
- Improving patient flow within surgery hours, increasing the time efficiency of appointments, and reduction of waiting times
- Reduce time spent by GPs on managing correspondence
- You will be expected to develop links with local GP practices, colleagues within the service and local communities to ensure delivery of integrated, patient focused care, demonstrating flexibility in the role and a caring attitude towards patients.
- Sorting clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc.
- Extracting all information from clinical letters that needs coding and adding to notes
- Arranging appointments, referrals, tests and follow up appointments of patients
- Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment.
- Undertaking urinalysis, taking blood pressure measurement and other vital signs, ECGs & phlebotomy
- Support the GP practices with immunisation programmes / wound care
- Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc.
- Explaining treatment procedures to patients
- Helping the GP liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s)
Confidentiality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Professional Development
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
- Attend all relevant mandatory training
- Inform the manager of any concerns regarding GPA role and any professional development needed
- Be aware of own professional boundaries and what to do when you have reached them
- Must hold GP Assistant Certification Qualification
Quality
The post-holder will strive to maintain quality within the Practices, and will:
- Alert other team members to issues of quality and risk
- Work to practice protocols
- Apply infection control measures within local and national guidelines
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
Communication
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Be familiar in all mediums of communications such as email, tasks, telephone etc
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of communication and respond accordingly
- Communicate effectively to outside agencies
For more information, please see the supporting documents.
Job description
Job responsibilities
JOB PURPOSE
Your role will be to support the smooth running of clinics by performing the more routine administration and clinical tasks on behalf of the General Practitioners freeing up their time to focus on the patient.
KEY RESPONSIBILITIES
- Improving patient flow within surgery hours, increasing the time efficiency of appointments, and reduction of waiting times
- Reduce time spent by GPs on managing correspondence
- You will be expected to develop links with local GP practices, colleagues within the service and local communities to ensure delivery of integrated, patient focused care, demonstrating flexibility in the role and a caring attitude towards patients.
- Sorting clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc.
- Extracting all information from clinical letters that needs coding and adding to notes
- Arranging appointments, referrals, tests and follow up appointments of patients
- Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment.
- Undertaking urinalysis, taking blood pressure measurement and other vital signs, ECGs & phlebotomy
- Support the GP practices with immunisation programmes / wound care
- Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc.
- Explaining treatment procedures to patients
- Helping the GP liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s)
Confidentiality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Professional Development
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
- Attend all relevant mandatory training
- Inform the manager of any concerns regarding GPA role and any professional development needed
- Be aware of own professional boundaries and what to do when you have reached them
- Must hold GP Assistant Certification Qualification
Quality
The post-holder will strive to maintain quality within the Practices, and will:
- Alert other team members to issues of quality and risk
- Work to practice protocols
- Apply infection control measures within local and national guidelines
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
Communication
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Be familiar in all mediums of communications such as email, tasks, telephone etc
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of communication and respond accordingly
- Communicate effectively to outside agencies
For more information, please see the supporting documents.
Person Specification
Knowledge and skills
Essential
- Please provide detailed information of how you feel that your knowledge and skills are suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.
Experience
Essential
- Please provide detailed information of how you feel that your experience is suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.
Qualifications
Essential
- Please provide details of your CPD, using examples where necessary.
Personal Qualities
Essential
- Please provide details for why you would be a great fit for this role and why you have decided to apply.
Person Specification
Knowledge and skills
Essential
- Please provide detailed information of how you feel that your knowledge and skills are suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.
Experience
Essential
- Please provide detailed information of how you feel that your experience is suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.
Qualifications
Essential
- Please provide details of your CPD, using examples where necessary.
Personal Qualities
Essential
- Please provide details for why you would be a great fit for this role and why you have decided to apply.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
