PCN Care Coordinator

Job description

Job responsibilities

Arrow Health PCN is a group of GP practices (5) that are committed to work together to add additional services and roles to support the workload in GP practices. We cover 41,000 patients within our locality. Our network works closely with all practices and other key members of the network including pharmacies, Citizens Advice, Voluntary Sector and local district and borough councils. Our aim is to continually improve services to patients utilising all available resources.

Our PCN work in partnership with PICS to provide a host organisation for employment contracts, HR and corporate support. The day-to-day work is situated in the GP practices and the everyday line management is undertaken by staff within the Primary Care Network.

JOB PURPOSE

• A care coordinator works with GP practices to help run reports, organise patient visits, deal with tasks and generally help patients to get a better service from doctors, nurses, clinicians and admin teams within the practice and other professionals.
• You will be a liaison source of information for the GPs and Practice Managers of the PCN, ICB, NHS England and Primary Care Networks.

KEY RESPONSIBILITIES

• Run reports from clinical systems such as SystmOne (training will be provided if needed).
• Book patient appointments.
• Code clinician and administration contacts.
• Work with teams within the GP practice and those who support GP practices.
• Generate reports to help analyse data to understand capacity and demand.
• Support patients to book appointments, as part of the various projects, programmes and clinical initiatives
• Help patients manage their needs by answering queries, making and managing appointments, and making sure that patients have understandable written or verbal information to help them make choices about their care.
• Support or manage clinics as required including management and monitoring of services and staff rotas.
• Help patients gain access to self-management education courses and peer support/interventions that support them to take more control of their health and wellbeing
• Support the coordination and delivery of muti-disciplinary meetings.
• Adhere to organisations policies and procedures, guided by occupational policies and procedures in primary and secondary care.
• Work without supervision, plan own workload and seek guidance as required from line manager and colleagues.
• Administrative support as required
• Understand what a Primary Care Network is, and how support is provided to patients because of improved collaboration of working between health and social care services.
• Work with key people in the PCN to develop & support collective general practice projects including areas of federated working.
• The post holder should demonstrate good organisation and time management skills.
• Always maintain confidentiality.

LEARNING & DEVELOPMENT

• Undertake and identified training as required for the role of the Care Coordinator.
• Take an active role in 1-21s and appraisals.

SAFEGUARDING RESPONSIBILITIES

• The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously. All employees have a responsibility to support the organisation in our duties by:
• Attending mandatory training on Safeguarding children and adults.
• Making sure they are familiar with their and the organisations requirements under relevant legislation.
• Adhering to all relevant national and local policies, procedures, practice guidance (e.g. LSCB Child Protection Procedures and Practice Guidance) and professional codes.
• Ensure safeguarding processes are followed and concerns are escalated for vulnerable individuals.
• Adhere to information governance polices and processes.
• Reporting any concerns to the appropriate authority.

BEHAVIOURS

• Communicate appropriately and clearly and know when to listen
• Polite and professional always
• Self- starting, inquisitive and determined
• Organised, Structured and Purposeful
• Diplomatic, Tactful, Emotionally Aware
• Determined, Focused and Resilient
• Self -Aware as an individual or part of a team
• Happy to Contribute, Respectful, Adaptable
• Eager to learn and seek the highest outcomes
• Patient and outcome focused
• Respectfully challenging and decisive
• Know when to ask for help
• Work Safely
• Visible leadership and consistent management

ADMINISTRATION & GENERAL

• As an employee of PICS, it is expected that you will take due diligence and care in regard to any information collected, recorded, processed or handled by you during the course of your work and that such information is collected, recorded, processed and handled in compliance with organisation requirements and instructions.
• To work to the agreed standards, policies and procedures, values and beliefs of the organisation
• The duties of this post are a guide to the range of responsibilities that may be required. These may change from time to time to meet the needs of the service and/or the development needs of the post holder. This job description will be revised regularly to take account of changes within the organisational structure and the organisations business plan.

For more information, please see the supporting documents.

Person Specification

Knowledge and skills

Essential

• Please provide detailed information of how you feel that your knowledge and skills are suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Qualifications

Essential

• Please provide details of your CPD, using examples where necessary.

Personal Qualities

Essential

• Please provide details for why you would be a great fit for this role and why you have decided to apply.

Experience

Essential

• Please provide detailed information of how you feel that your experience is suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Integrated Community Services

Address

Arrow Health Primary Care Network

Nottingham

NG3 5LB

Employer's website

http://picsnhs.org.uk/ (Opens in a new tab)