Digital and Social Inclusion Co-ordinator

Job description

Job responsibilities

JOB PURPOSE

Supporting the PCN to reduce health inequalities via digital means, increasing the uptake of digital offerings by supporting citizens and patients access primary care through digital technology. The Digital and Social Inclusion Co-ordinator will provide day to day support to staff and citizens across the Primary Care Network.

This will include supporting and working on delivering and maintaining an overview of the projects schemes. Promoting the projects offerings through outreach work, finding innovative ways to connect with existing and potential stakeholders.

Acting as first point of contact for any programme and project enquiries. The Digital and Social Inclusion Co-ordinator will be a pivotal member of the team, providing key administration activities to support the effective delivery of the programme and projects initiatives.

You will ensure the provision of information as required, for stakeholders both internal and external. This will involve writing reports, responding to corporate requirements and requests, producing and editing documents or presentations relevant to audiences.

The Digital and Social Inclusion Co-ordinator will undertake the statistical reporting, tracking and analysis to understand the impact of digital inclusion support schemes and assist with post implementation benefits realisation.

Engaging with the wider stakeholder group the Digital and Social Inclusion Co-ordinator will support delivery of the ambitions set out within the Public Facing Digital Services Strategy by actively working with patients to increase their digital awareness and support them in improving their access to digital services.

KEY RESPONSIBILITIES

• Responsible for managing and coordinating, with support from the PCN, the projects schemes to accelerate and maximise digital inclusion across the PCN.
• To support with project schemes and initiatives at planning, development and implementation stages.
• Responsible for monitoring the progress of the digital inclusion project objectives and ensure that reporting of actions takes place. Then using this information to advise on, initiate and develop services as appropriate.
• Evaluate the impact of the projects schemes and help our track and monitor post implementation benefits.
• Build and maintain networks, and able to command the confidence of stakeholders in the delivery of digital capabilities.
• To share information and opportunities (funding, equipment, training etc.) with other organisations.
• Contribute to the positive promotion of digital health tools available to people in the PCN (the NHS App and Patients Know Best) and to encourage people in managing their health, care and wellbeing.
• Work with stakeholders to identify, reduce and remove the barriers to digital inclusion for people that experience the greatest health inequalities.
• Support the facilitation of workshops and task and finish groups. Utilise communication and presentation skills to engage people and present complex issues clearly to a wide range of audiences.
• Support the development of stakeholder communications such as newsletters and briefings. As well as provide case studies in relation to the projects impact on our workforce, citizens and volunteers as requested by colleagues.
• Responsible for supporting the PCNs practices in having information on websites relating to the Digital health tools. Insuring it is accurate and kept up to date.
• Complies with the policies and procedures of the organisation.
• Work closely alongside the rest of PCN staff on wider programme activities.
• To coordinate and cross-promote training opportunities for PCN staff and local third sector organisations.

Responsibility for Patient/Client Care

• Responsible for investigation of complaints within own area if necessary
• Assist patients and staff with digital inclusion activities where necessary

Responsibility for Policy/Service Development

• Responsible for adhering to guidelines and data standards/definitions in relation to own area of reporting expertise.
• Responsible for following PICS policy and procedures.

• Adapt and develop information reporting within own work area to meet end users requirements.
• Regular requirement to develop or create reports, documents, drawings to support end users

• The Post Holder will be involved in undertaking audits or surveys where necessary and support the production of reports to demonstrate evidence to support these.
• The post holder regularly undertakes research activity to investigate new ways of working within the health community to ensure customer and partners requirements are met

For more information, please see the supporting documents.

Person Specification

Qualifications

Essential

• Please provide details of your CPD, using examples where necessary.

Experience

Essential

• Please provide detailed information of how you feel that your experience is suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Knowledge and skills

Essential

• Please provide detailed information of how you feel that your knowledge and skills are suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Personal Qualities

Essential

• Please provide details for why you would be a great fit for this role and why you have decided to apply.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Integrated Community Services

Address

Ashfield North Primary Care Network

Nottingham

NG17 1JW

Employer's website

http://picsnhs.org.uk/ (Opens in a new tab)