Care Coordinator

Job description

Job responsibilities

JOB SUMMARY

The post holder will work within the PCN Team, providing coordination, administrative and support to the Clinical teams and other members of the PCN where applicable.

The post holder will work closely with Housebound Patients, General Practices, and existing services by providing proficient administrative support via TPP Clinical SystmOne, coordinating and organising clinical rotas and booking appointments for the housebound nursing team, making sure to follow the Quality and Outcome Framework system (QOF) by helping the PCN provide good quality care to patients in their own homes.

The post holder will support the PCN to proactively identify Housebound patients who require an annual health check review under the QOF (Quality and Outcomes Framework) system, and also support vaccination and immunisation programmes through use of TPP Clinical SystmOne.

ROLE OBJECTIVES

The post holder, working closely with the PCN team, Care Coordinators, PCN Housebound Nursing Team, GPs and existing community services utilising proficiently TPP Clinical SystmOne to:

• Produce, maintain, and monitor the practice appointment system for the PCN Housebound Nursing team
• Carry out system searches to identify Housebound QOF patients
• Carry out system searches to identify patients eligible as part of annual vaccinations and immunisation programme support
• Support the Nursing Team, PCN staff and Practice manager with administrative work including contacting patients and booking appointments through an appointment system, creating and amending rotas etc.

ADDITIONAL RESPONSIBILITIES

• Produce, maintain, and monitor clinical rotas for PCN Housebound Nursing Team TPP Clinical SytmOne.
• Managing Housebound group task for the PCN.
• Liaise with patients and arrange routine appointments in an appropriate time frame, prioritising urgent appointments.
• Run clinical searches to identify Housebound patients who have a QOF indicator.
• Administrative support to all PCN housebound nursing staff, and LD nurse where applicable.
• Action emails from other teams/services that may need support from the PCN Housebound Nursing team.
• Support PCN staff and Practice Managers with all Housebound patient queries.
• Attend regular PCN Nursing MDT meetings.
• Communicate effectively with other PCN staff who may need support from the PCN Housebound Nursing Team.
• Contribute to the integration of Health and Social Care by maintaining up to date recording systems for all agencies within the PCN Team and providing information to any member of the PCN Team in order to ease processes and communication in agreement with Data Protection protocol
• Be responsible for recording, reporting and producing evaluation reports which will include evaluation detailing effectiveness outcomes of new roles.
• Be customer (patient, carer, GP) focused when representing the service
• Work collaboratively with other teams and services to maintain an effective and efficient service
• Offer appropriate support and guidance to patients and their families/carers
• Plan / organise work using own initiative, whilst being able to work as a valuable member of a team
• Have excellent IT skills, to include Microsoft Office, Outlook and Excel
• Develop and implement data collection systems and reporting that will provide accurate and timely data using TPP Clinical SystmOne.
• Undertake general office duties to support the role
• Work effectively as part of a team and to be flexible regarding working hours to meet the needs of the service
• Ensure all electronic records are updated and complete within the agreed timescales
• Use a range of verbal and non-verbal communication tools to communicate effectively with patients, carers and families and colleague
• Provide coordination of and participate in relevant internal and external working groups and provide project advice, expertise and support were requested
• Support the PCN team by inputting into the overall strategy development and programming of work streams by applying knowledge and understanding of programme and project management
• Work with key personnel in the PCN to develop & support collective general practice projects including areas of federated working
• Work towards completing the appropriate training to deliver and support the Comprehensive Model for Personalised Care
• Provide coordination of and participate in relevant internal and external working groups and provide project advice, expertise and support were requested
• Participate in the review and appraisal process
• Carry out any other reasonable duties as requested by a manager to ensure quality of service
• Participate in any relevant training/courses/conferences
• Complete mandatory training
• Use clinical systems for record keeping audit and evaluation
• Maintain confidentiality
• The job holder will carryout any other duties as may reasonably be required by the PCN Management Team.

For more information, please see the supporting documents

Person Specification

Qualifications

Essential

• Please provide details of your CPD, using examples where necessary.

Knowledge and skills

Essential

• Please provide detailed information of how you feel that your knowledge and skills are suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Experience

Essential

• Please provide detailed information of how you feel that your experience is suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Personal Qualities

Essential

• Please provide details for why you would be a great fit for this role and why you have decided to apply.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Integrated Community Services

Address

Mansfield North Primary Care Network

Nottingham

NG19 8BL

Employer's website

http://picsnhs.org.uk/ (Opens in a new tab)