Health and Wellbeing Coach (Mental Health)

Primary Integrated Community Services

This job is now closed

Job summary

Working as a Health and Wellbeing Coach you will be working within Nottingham West PCN Neighbourhoods. The role of a Health and Wellbeing Coach is to engage with and support patients in making healthy lifestyle choices in respect to their physical and, critically for this role, mental health. The Wellbeing Practitioner will have a broad spectrum of knowledge and act as a central resource for service users and staff throughout the PCN. Flexibility is required and you must be comfortable working in a range of environment (e.g. remote, within GP practices, home visits etc.). You will be working with patients who require support with their mental wellbeing and as such the right candidate will have both a sound knowledge base and the behaviour change skills to support improving patients health and wellbeing. Working with the Health and Wellbeing Coach Lead, you will be supported with training and development.

Main duties of the job

KEY RESPONSIBILITIES

Listening and interpreting complex health information into understandable terms about health improvement.
To provide mental health education and support to people and encourage healthy lifestyles/promote long term behavioural change, in line with the NHS recommendations.
To support patients to recognise and change their current lifestyle and to identify how their way of life might affect their health.

KEY REQUIREMENTS

A Degree or recognised professional qualification in Counselling/Psychology/Mental health & Social care
Experience of working with patients to support improved mental health and wellbeing
Evidence of continued professional development

About us

PICS is the employer for this role. We collaborate with patients and partners to design and deliver clinically robust health and social care solution through Community Services, Out of Hospital Services, GP Practices, and Primary Care Networks. Find out more about us: http://picsnhs.org.uk/.

Benefits of working for PICS

We offer a comprehensive package which includes:

NHS Pension 2015 Scheme (subject to eligibility)
Alternative government-based scheme (subject to eligibility)
NHS Agenda for Change pay structure with clear progression pathways
Generous annual leave entitlement which references NHS Agenda for Change and recognises previous NHS service, starting 35 days pro rata (inc bank holidays)
Competitive leave entitlement that includes maternity, paternity and adoption leave, study leave allowance, and sickness provisions
Access to education and training opportunities, depending on your role (CPPE Pharmacy, NHS England Roadmap for First Contact Practitioners, apprenticeship schemes, support professional development)
Working in a multi-disciplinary team with support from a wide variety of professionals
A flexible approach to a work-life balance
Cycle to work scheme (subject to eligibility)
Access to Blue Light Card scheme
All staff events and conferences
Staff engagement (Wellbeing Group, EDI Network, Staff Focus group)
Free parking across many sites
Personalised induction into the company and job role

Date posted

16 February 2023

Pay scheme

Agenda for change

Band

Band 5

Salary

Depending on experience £27,055 - £32,934 Pro rata per annum

Contract

Permanent

Working pattern

Full-time

Reference number

E0220-23-4276-NW

Job locations

Unit H4 Ash Tree Court

Nottingham Business Park

Nottingham

Nottinghamshire

NG8 6PY

Beeston Neighbourhood

Nottingham West Primary care Network

Nottingham

NG9 1GA

Eastwood Neighbourhood

Nottingham West Primary Care Network

Nottingham

NG16 3BS

Stapleford Neighbourhood

Nottingham West Primary Care Network

Nottingham

NG9 8DA

Job description

Job responsibilities

JOB PURPOSE

To engage with and support patients in making healthy lifestyle choices in respect to their physical and mental health. The Wellbeing Practitioner will have a broad spectrum of knowledge and act as a central resource for service users and staff throughout Nottinghamshire.

KEY RESPONSIBILITIES

Main duties and responsibilities

To identify and engage effectively with referred patients on health-related goals.
Listening and interpreting complex health information into understandable terms about health improvement.
To support patients to recognise and change their current lifestyle and to identify how their way of life might affect their health.
To provide mental health education and support to people and encourage healthy lifestyles/promote long term behavioural change, in line with the NHS recommendations.
To encourage and motivate people, using creative ways of addressing unhelpful behaviours.
To be respectful and non-judgemental of people's lifestyles, and to be able to encourage them in choices and actions that are acceptable and achievable to them, while being aware of cultural considerations in regard people's lifestyles e.g., diet/physical exercise.
To be aware of and sensitive to barriers to adopting a lifestyle change such as affordability, accessibility and life circumstances.
Organise and manage sessions to identify and engage with individuals and raise awareness, e.g., smoking cessation and diet.
Enable patients to make choices and develop an 'action plan' to change behaviour and sustain those changes, leading to more healthy choices and actions by interpreting local and national strategy.
To maintain a high level of confidentiality in all aspects of work including patient records and conversations.
Support individual's 'action plan' over an agreed timescale. Review and revise 'action plans' with individuals as appropriate.
To maintain accurate information systems of records and activities, complete data sheets and explore trends and formulate strategies with line manager.
To take immediate action, in line with existing policies and procedures, when faced with a high-risk situation (i.e., suicidal behaviour).
Identify health and social care resources and signpost/facilitate access (e.g., to healthy activities or health service provision) and, if necessary, attend health activities with individuals to encourage involvement.
Work in partnership with Public Health, Acute, Community Services and voluntary groups and other groups developing health improvement initiatives.
Works to collect information as part of the local evaluation and contributes to national research work.
Act as a resource for colleagues and maintain an up-to-date database or self-help/ voluntary and funded schemes across Nottinghamshire.

Communication and Relationship Skills

High level of autonomy meeting patients on an individual basis and in groups
Line management available by telephone contact and pre-arranged meetings
Works with others involved in health improvement strategy
Maintain excellent communication with patients on their health plan and support progress as appropriate
Demonstrate a variety of communication methods for patients and their relatives who may have additional needs
Maintain excellent communication and provide guidance to colleagues and other agency workers on health-related issues
Communicate effectively with a wide range of people at all levels
Demonstrate excellent customer care skills as a role model to others
Recognise and respond appropriately to aggressive behaviour
Promote effective communication with people who are troubled or in distress
Share information as appropriate with individuals, families, groups or communities
Acknowledge the need to recognise and work with patients from other cultures and respecting their diverse views

Education and Training

Maintain a personal development plan and an annual programme of learning and development using a personal portfolio which ensures best practice
Participate in individual performance review on an annual basis
Keep up to date with policies, procedures and protocols relating to the patient group / organisation and relevant practice
To assess personal development with supervisor through the knowledge and skills framework
Attend further training as identified with the line manager

Administrative and Information technology

IT skilled. Record patient activity and interventions in a contemporaneous manner, whilst acting on this information as necessary

Clinical Governance

Identify risk issues that impact on the patients health or social are needs
Take appropriate action to the significance of the risk and consistent with protection procedures, applying protection procedures, following lone worker procedure
Demonstrate effective team working inclusive of all relevant professionals
Report all accidents / incidents, and all ill health, failings in equipment and / or environment to line managers
Contribute towards audit and data collection as required
Once assessed as competent will be accountable for their own practice within their sphere of responsibility when identified and agreed with the Manager and the organisation in which the post holder works

Other duties and responsibilities

Develop multiagency working across communities and with voluntary and statutory organisations to improve health and address health inequalities, using a community development approach.
Work with existing groups to identify and engage with individuals with health issues. Start appropriate groups (if necessary) to identify and engage with individuals with health issues.
Encourage and build trusting relationships and encourage participation and involvement in a variety of initiatives with communities and professionals.
Be an active member of the Team, demonstrating own work to new members and working with other individuals engaged in health improvement to promote healthy living.
Plan work to meet the health improvement objectives of the Public Health team within an agreed timescale, managing own time and resources and prioritising workload in liaison with manager.
Attend and participate in staff induction, training, development reviews and personal development planning as requested.
Identify, assess and manage risks.
Actively promote equal opportunities, challenge oppressive behaviour and ensure service provided is equitable.

What stands Nottingham West out from the rest?

We want to grow our own staff, to support your development and education with supervision and peer support, to help you achieve your goals and to provide a good work and homelife balance.

Nottingham West PCN is 12 practices split into 3 neighbourhoods Beeston, Stapleford and Eastwood who have a strong track record of co-provision of care, based in collaboration triggered by working together when the commissioning body was Nottingham West CCG. As well as a history of direct collaboration, Nottingham West has had a federation model delivered for some years through Primary Integrated Care Services (PICS) which is still a highly valued and productive partner in what we do, and in what we aim to do in the future.

The quality of care provided in Nottingham West has long been a key motivator for what we do and how we do it, as evidenced by a high proportion of the practices being rated outstanding at the last CQC inspection, high achievement in performance monitoring schemes and forward-vision-driven use of past funds creating services such as the Heart Failure nursing service to support patients and GPs in ensuring, together, the best possible care of their condition.

For more information, please see the supporting documents

Job description

Job responsibilities

JOB PURPOSE

KEY RESPONSIBILITIES

Main duties and responsibilities

To identify and engage effectively with referred patients on health-related goals.
Listening and interpreting complex health information into understandable terms about health improvement.
To support patients to recognise and change their current lifestyle and to identify how their way of life might affect their health.
To provide mental health education and support to people and encourage healthy lifestyles/promote long term behavioural change, in line with the NHS recommendations.
To encourage and motivate people, using creative ways of addressing unhelpful behaviours.
To be respectful and non-judgemental of people's lifestyles, and to be able to encourage them in choices and actions that are acceptable and achievable to them, while being aware of cultural considerations in regard people's lifestyles e.g., diet/physical exercise.
To be aware of and sensitive to barriers to adopting a lifestyle change such as affordability, accessibility and life circumstances.
Organise and manage sessions to identify and engage with individuals and raise awareness, e.g., smoking cessation and diet.
Enable patients to make choices and develop an 'action plan' to change behaviour and sustain those changes, leading to more healthy choices and actions by interpreting local and national strategy.
To maintain a high level of confidentiality in all aspects of work including patient records and conversations.
Support individual's 'action plan' over an agreed timescale. Review and revise 'action plans' with individuals as appropriate.
To maintain accurate information systems of records and activities, complete data sheets and explore trends and formulate strategies with line manager.
To take immediate action, in line with existing policies and procedures, when faced with a high-risk situation (i.e., suicidal behaviour).
Identify health and social care resources and signpost/facilitate access (e.g., to healthy activities or health service provision) and, if necessary, attend health activities with individuals to encourage involvement.
Work in partnership with Public Health, Acute, Community Services and voluntary groups and other groups developing health improvement initiatives.
Works to collect information as part of the local evaluation and contributes to national research work.
Act as a resource for colleagues and maintain an up-to-date database or self-help/ voluntary and funded schemes across Nottinghamshire.

Communication and Relationship Skills

High level of autonomy meeting patients on an individual basis and in groups
Line management available by telephone contact and pre-arranged meetings
Works with others involved in health improvement strategy
Maintain excellent communication with patients on their health plan and support progress as appropriate
Demonstrate a variety of communication methods for patients and their relatives who may have additional needs
Maintain excellent communication and provide guidance to colleagues and other agency workers on health-related issues
Communicate effectively with a wide range of people at all levels
Demonstrate excellent customer care skills as a role model to others
Recognise and respond appropriately to aggressive behaviour
Promote effective communication with people who are troubled or in distress
Share information as appropriate with individuals, families, groups or communities
Acknowledge the need to recognise and work with patients from other cultures and respecting their diverse views

Education and Training

Maintain a personal development plan and an annual programme of learning and development using a personal portfolio which ensures best practice
Participate in individual performance review on an annual basis
Keep up to date with policies, procedures and protocols relating to the patient group / organisation and relevant practice
To assess personal development with supervisor through the knowledge and skills framework
Attend further training as identified with the line manager

Administrative and Information technology

IT skilled. Record patient activity and interventions in a contemporaneous manner, whilst acting on this information as necessary

Clinical Governance

Identify risk issues that impact on the patients health or social are needs
Take appropriate action to the significance of the risk and consistent with protection procedures, applying protection procedures, following lone worker procedure
Demonstrate effective team working inclusive of all relevant professionals
Report all accidents / incidents, and all ill health, failings in equipment and / or environment to line managers
Contribute towards audit and data collection as required
Once assessed as competent will be accountable for their own practice within their sphere of responsibility when identified and agreed with the Manager and the organisation in which the post holder works

Other duties and responsibilities

Develop multiagency working across communities and with voluntary and statutory organisations to improve health and address health inequalities, using a community development approach.
Work with existing groups to identify and engage with individuals with health issues. Start appropriate groups (if necessary) to identify and engage with individuals with health issues.
Encourage and build trusting relationships and encourage participation and involvement in a variety of initiatives with communities and professionals.
Be an active member of the Team, demonstrating own work to new members and working with other individuals engaged in health improvement to promote healthy living.
Plan work to meet the health improvement objectives of the Public Health team within an agreed timescale, managing own time and resources and prioritising workload in liaison with manager.
Attend and participate in staff induction, training, development reviews and personal development planning as requested.
Identify, assess and manage risks.
Actively promote equal opportunities, challenge oppressive behaviour and ensure service provided is equitable.

What stands Nottingham West out from the rest?

We want to grow our own staff, to support your development and education with supervision and peer support, to help you achieve your goals and to provide a good work and homelife balance.

For more information, please see the supporting documents

Person Specification

Qualifications

Essential

Please provide details of your CPD, using examples where necessary.

Knowledge and skills

Essential

Please provide detailed information of how you feel that your knowledge and skills are suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Personal Qualities

Essential

Please provide details for why you would be a great fit for this role and why you have decided to apply.

Experience

Essential

Please provide detailed information of how you feel that your experience is suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Person Specification

Qualifications

Essential

Please provide details of your CPD, using examples where necessary.

Knowledge and skills

Essential

Please provide detailed information of how you feel that your knowledge and skills are suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Personal Qualities

Essential

Please provide details for why you would be a great fit for this role and why you have decided to apply.

Experience

Essential

Please provide detailed information of how you feel that your experience is suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.