Primary Integrated Community Services

Care Coordinator

This job is now closed

Job summary

We have an exciting opportunity for a Care Coordinator to join our dynamic team to provide maternity cover for a year. We are looking for someone who is well organised and enthusiastic about providing high quality care to patients. The role will mainly involve supporting our PCN Care Homes Team and the Care Homes to organise and support the weekly care home rounds. You will also work closely with the practices and the PCN Business Manager to monitor the achievement of key performance indicators and requirements of the PCN contract which will involve direct patient contact. The successful candidate must be confident in skills and knowledge to manage their own workload independently, finding solutions to issues when appropriate.

You will be working remotely but may be asked to travel to Newark for meetings as required. Newark PCN is made up of 7 GP Practices

Balderton Primary Care Centre
Barnby Gate Surgery
Collingham Medical Centre
Fountain Medical Centre
Hounsfield Surgery
Lombard Medical Centre
Southwell Medical Centre

Newark PCN has a patient population in excess of 78,000. You will be part of our PCN Care Homes Team and supported by our PCN Business Manager.

Main duties of the job

KEY RESPONSIBILITIES

Administration support to the PCN Care Homes Team including daily contact with Care Homes, adding rotas and appointments to the practice appointment system and reviewing outcomes from daily home rounds and actioning as appropriate.
Identify and refer new Care Home residents and hospital discharges.
Running monthly reports on staff activity and key performance indicators for the PCN.
Support the Care Homes Team, PCN staff and Practice managers with administrative work including contacting patients and booking appointments through an appointment system, creating and amending rotas etc.

KEY REQUIREMENTS

Good standard of education GCSE or equivalent in English and Mathematics
Excellent working knowledge of Microsoft Office software (previous experience of using electronic patient record TPP SystmOne would be desirable)
Understanding and able to deal with confidential and sensitive issues when liaising with team members, patients and other professionals

About us

PICS is the employer for this role. We collaborate with patients and partners to design and deliver clinically robust health and social care solution through Community Services, Out of Hospital Services, GP Practices, and Primary Care Networks. Find out more about us: http://picsnhs.org.uk/.

Benefits of working for PICS

We offer a comprehensive package which includes:

NHS Pension 2015 Scheme (subject to eligibility)
Alternative government-based scheme (subject to eligibility)
NHS Agenda for Change pay structure with clear progression pathways
Generous annual leave entitlement which references NHS Agenda for Change and recognises previous NHS service, starting 35 days pro rata (inc bank holidays)
Competitive leave entitlement that includes maternity, paternity and adoption leave, study leave allowance, and sickness provisions
Access to education and training opportunities, depending on your role (CPPE Pharmacy, NHS England Roadmap for First Contact Practitioners, apprenticeship schemes, support professional development)
Working in a multi-disciplinary team with support from a wide variety of professionals
A flexible approach to a work-life balance
Cycle to work scheme (subject to eligibility)
Access to Blue Light Card scheme
All staff events and conferences
Staff engagement (Wellbeing Group, EDI Network, Staff Focus group)
Free parking across many sites
Personalised induction into the company and job role

Date posted

20 February 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

Depending on experience £23,949 - £26,282 Pro rata per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Home or remote working

Reference number

E0220-23-2266-NEW

Job locations

Newark Primary Care Network

Nottingham

NG24 4XG

Job description

Job responsibilities

JOB PURPOSE

The post holder will work within the PCN Team, providing coordination, administrative and support to the Clinical teams and other members of the PCN.

The post holder will work closely with Care Homes, General Practices and existing services to support the coordination and delivery of multidisciplinary team meetings for care home residents.

The post holder will support the PCN to proactively identify residents in care homes who require a personalised care and support plan and to provide monthly data to the PCN Business Manager.

KEY RESPONSIBILITIES

ROLE OBJECTIVES:

The post holder, working closely with the PCN team, Care Home Team, Care Homes, GPs and existing community services will:

Coordinate Multi-Disciplinary Team meetings for people living in care homes
Coordinate weekly rounds with all PCN care homes
Utilise Population Health Intelligence to proactively identify care home residents and work with the PCN team to enable the PCN team to deliver personalised care
Utilise Population Health Intelligence tools where needed to support other patients in the PCN
Assist practices with increasing their cancer screening uptake rates
Taking minutes for monthly PCN meetings
Process referrals in for PCN Social Prescribers and Health and Wellbeing Coach
Run regular reports on PCN staff activity and Investment and Impact Fund (IIF)

ADDITIONAL RESPONSIBILITIES

Proactively prepare any actions prior to the MDT ensuring all relevant clinicians are present
Follow up on all forward actions resulting from MDT discussions
Be responsible for logging and making referrals
To contribute to the integration of health and social care by maintaining up to date recording systems for all agencies within the PCN Team and providing information to any member of the PCN Team in order to ease processes and communication in agreement with data protection protocol
To be customer (patient, carer, GP) focused when representing the service
To work collaboratively with other teams and services to maintain an effective and efficient service
To offer appropriate support and guidance to patients and their families/carers
To plan / organise work using own initiative, whilst being able to work as a valuable member of a team
To have excellent IT skills, to include Microsoft Office, Outlook and Excel
To undertake general office duties to support the role
To work effectively as part of a team to provide cover for Care Coordination Teams when required and to be flexible regarding working hours to meet the needs of the service
To ensure all electronic records are updated and complete within the agreed time-scales
To use a range of verbal and non-verbal communication tools to communicate effectively with patients, carers and families and colleague
Support the PCN team by inputting into the overall strategy development and programming of work streams by applying knowledge and understanding of programme and project management
Work with key personnel in the PCN to develop & support collective general practice projects including areas of federated working
Work towards completing the appropriate training to deliver and support the Comprehensive Model for Personalised Care
To process referrals for and support PCN Social Prescribing Link Worker(s) and Health and Wellbeing Coach(es)
To attend and minute the monthly PCN meeting
To run monthly and quarterly reports on PCN Staff activity and present this in a PowerPoint presentation
To run monthly reports on Investment and Impact Fund (IIF) targets for the PCN and circulate this to practices
Provide coordination of and participate in relevant internal and external working groups and provide project advice, expertise and support where requested
To participate in the review and appraisal process
To carry out any other reasonable duties as requested by a manager to ensure quality of service
To participate in any relevant training/courses/conferences
Complete mandatory training

The post holder will be able to:

Use clinical systems for record keeping, audit and evaluation
Develop and implement data collection systems that will provide accurate and timely data
Maintain confidentiality

PROFESSIONAL DEVELOPMENT / PERSONAL PERFORMANCE

Identify learning needs, plan, implement and evaluate programmes of education to meet identified need.
Establish own support mechanisms to enable structured reflection, including supervision, development of supportive networks mentoring and coaching.
Participate in and undertake supervision of colleagues on an individual or group
Participate in the Divisional appraisal System and demonstrate the achievement of agreed personal objectives.

PHYSICAL AND MENTAL SKILLS

The post holder should be physically fit for the role with the necessary keyboard and IT skills.
Required to communicate across the health community and with patients / carers where the nature of the information given may be sensitive and could be disputed.
The post holder should be empathetic and skilled in listening, persuasion and negotiation, and recognises Care, Compassion, Courage, Competency, Communication, and Commitment in their role.

For more information, please see the supporting documents.

Job description

Job responsibilities

JOB PURPOSE

The post holder will work within the PCN Team, providing coordination, administrative and support to the Clinical teams and other members of the PCN.

The post holder will work closely with Care Homes, General Practices and existing services to support the coordination and delivery of multidisciplinary team meetings for care home residents.

The post holder will support the PCN to proactively identify residents in care homes who require a personalised care and support plan and to provide monthly data to the PCN Business Manager.

KEY RESPONSIBILITIES

ROLE OBJECTIVES:

The post holder, working closely with the PCN team, Care Home Team, Care Homes, GPs and existing community services will:

Coordinate Multi-Disciplinary Team meetings for people living in care homes
Coordinate weekly rounds with all PCN care homes
Utilise Population Health Intelligence to proactively identify care home residents and work with the PCN team to enable the PCN team to deliver personalised care
Utilise Population Health Intelligence tools where needed to support other patients in the PCN
Assist practices with increasing their cancer screening uptake rates
Taking minutes for monthly PCN meetings
Process referrals in for PCN Social Prescribers and Health and Wellbeing Coach
Run regular reports on PCN staff activity and Investment and Impact Fund (IIF)

ADDITIONAL RESPONSIBILITIES

Proactively prepare any actions prior to the MDT ensuring all relevant clinicians are present
Follow up on all forward actions resulting from MDT discussions
Be responsible for logging and making referrals
To contribute to the integration of health and social care by maintaining up to date recording systems for all agencies within the PCN Team and providing information to any member of the PCN Team in order to ease processes and communication in agreement with data protection protocol
To be customer (patient, carer, GP) focused when representing the service
To work collaboratively with other teams and services to maintain an effective and efficient service
To offer appropriate support and guidance to patients and their families/carers
To plan / organise work using own initiative, whilst being able to work as a valuable member of a team
To have excellent IT skills, to include Microsoft Office, Outlook and Excel
To undertake general office duties to support the role
To work effectively as part of a team to provide cover for Care Coordination Teams when required and to be flexible regarding working hours to meet the needs of the service
To ensure all electronic records are updated and complete within the agreed time-scales
To use a range of verbal and non-verbal communication tools to communicate effectively with patients, carers and families and colleague
Support the PCN team by inputting into the overall strategy development and programming of work streams by applying knowledge and understanding of programme and project management
Work with key personnel in the PCN to develop & support collective general practice projects including areas of federated working
Work towards completing the appropriate training to deliver and support the Comprehensive Model for Personalised Care
To process referrals for and support PCN Social Prescribing Link Worker(s) and Health and Wellbeing Coach(es)
To attend and minute the monthly PCN meeting
To run monthly and quarterly reports on PCN Staff activity and present this in a PowerPoint presentation
To run monthly reports on Investment and Impact Fund (IIF) targets for the PCN and circulate this to practices
Provide coordination of and participate in relevant internal and external working groups and provide project advice, expertise and support where requested
To participate in the review and appraisal process
To carry out any other reasonable duties as requested by a manager to ensure quality of service
To participate in any relevant training/courses/conferences
Complete mandatory training

The post holder will be able to:

Use clinical systems for record keeping, audit and evaluation
Develop and implement data collection systems that will provide accurate and timely data
Maintain confidentiality

PROFESSIONAL DEVELOPMENT / PERSONAL PERFORMANCE

Identify learning needs, plan, implement and evaluate programmes of education to meet identified need.
Establish own support mechanisms to enable structured reflection, including supervision, development of supportive networks mentoring and coaching.
Participate in and undertake supervision of colleagues on an individual or group
Participate in the Divisional appraisal System and demonstrate the achievement of agreed personal objectives.

PHYSICAL AND MENTAL SKILLS

The post holder should be physically fit for the role with the necessary keyboard and IT skills.
Required to communicate across the health community and with patients / carers where the nature of the information given may be sensitive and could be disputed.
The post holder should be empathetic and skilled in listening, persuasion and negotiation, and recognises Care, Compassion, Courage, Competency, Communication, and Commitment in their role.

For more information, please see the supporting documents.

Person Specification

Experience

Essential

Please provide detailed information of how you feel that your experience is suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Knowledge and skills

Essential

Please provide detailed information of how you feel that your knowledge and skills are suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Qualifications

Essential

Please provide details of your CPD, using examples where necessary.

Personal Qualities

Essential

Please provide details for why you would be a great fit for this role and why you have decided to apply.

Person Specification

Experience

Essential

Please provide detailed information of how you feel that your experience is suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Knowledge and skills

Essential

Please provide detailed information of how you feel that your knowledge and skills are suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Qualifications

Essential

Please provide details of your CPD, using examples where necessary.

Personal Qualities

Essential

Please provide details for why you would be a great fit for this role and why you have decided to apply.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Integrated Community Services

Address

Newark Primary Care Network

Nottingham

NG24 4XG

Employer's website

http://picsnhs.org.uk/ (Opens in a new tab)

Employer details

Employer name

Primary Integrated Community Services

Address

Newark Primary Care Network

Nottingham

NG24 4XG

Employer's website

http://picsnhs.org.uk/ (Opens in a new tab)