Admin Clerk

Primary Integrated Community Services

This job is now closed

Job summary

As the Admin Clerk for Meden Medical Services, you provide crucial administrative support to keep the GP Practice running smoothly. You will ensure patients have the information they need for their care and ensure that the healthcare professionals (GPs and Practice Nurses alike) can access crucial patient records.

The type of work is varied day-to-day, but we require you to have a good standard of education and computer skills. You will learn medical terminology and coding.

We are looking for an individual to work 16 hours per week in this role. Work pattern will be discussed at interview and mutually agreed to suit both you and the practice.

Main duties of the job

KEY RESPONSIBILITIES

Reviewing all incoming patient correspondence
Following protocol to process information
Ensuring all patients have follow-up appointments booked

KEY REQUIREMENTS

GCSE Grade C or above in English and Maths – or equivalent
Some administrative experience and skills

About us

We offer a comprehensive package which includes:

Part of a team of experienced administrators and supported by the Practice Manager who will help support your professional development
Part of the NHS Pension Scheme or an alternative government-based scheme (based on eligibility) with generous employer contributions
Competitive salaries with clear progression pathways – referenced to NHS Agenda for Change
Fully integrated with NHS IT systems
Generous annual leave entitlement which references NHS Agenda for Change and recognises previous NHS service
On appointment – 27 days plus 8 days bank holiday entitlement
After 5 years – 29 days plus 8 days bank holiday entitlement
After 10 years – 33 days plus 8 days bank holiday entitlement
Competitive leave entitlement that includes sickness pay and maternity leave
Join a caring culture and a company of can-do experts

Date posted

23 February 2022

Pay scheme

Other

Salary

Depending on experience National Minimum Wage

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

E0220-22-9339

Job locations

Meden Medical Services

Egmanton Road

Meden Vale

Mansfield

NG20 9QN

Job description

Job responsibilities

JOB PURPOSE

As a critical member of the administration team within General Practice, you will be responsible for reviewing all incoming patient correspondence, processing/forwarding according to the protocol, and ensuring patients have follow up appointments as required.

KEY RESPONSIBILITIES

To scan and code letter and relevant correspondence into the Practice medical computer system
To forward relevant information to the appropriate person as per the protocol
To enter coded information accurately and consistently
To recall and book patient appointments in a timely manner
To communicate effectively with patients, parents, and all visitors in a professional and courteous manner
To deal with all enquiries in a helpful and sensitive manner
To answer patient questions, provide information, and address complaints
Occasionally, it may be required that you assist with other administrative duties due to staff shortages.

Please download the supporting documentation for full role details and to assist with your applications.

Job description

Job responsibilities

JOB PURPOSE

KEY RESPONSIBILITIES

To scan and code letter and relevant correspondence into the Practice medical computer system
To forward relevant information to the appropriate person as per the protocol
To enter coded information accurately and consistently
To recall and book patient appointments in a timely manner
To communicate effectively with patients, parents, and all visitors in a professional and courteous manner
To deal with all enquiries in a helpful and sensitive manner
To answer patient questions, provide information, and address complaints
Occasionally, it may be required that you assist with other administrative duties due to staff shortages.

Please download the supporting documentation for full role details and to assist with your applications.

Person Specification

Qualifications

Essential

GCSE grace C or above in English and Maths

Experience

Essential

Please provide detailed information of how you feel that your experience is suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Knowledge and skills

Essential

Please provide detailed information of how you feel that your knowledge and skills are suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Personal qualities

Essential

Please provide details for why you would be a great fit for this role and why you have decided to apply.

Person Specification

Qualifications

Essential

GCSE grace C or above in English and Maths

Experience

Essential

Please provide detailed information of how you feel that your experience is suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Knowledge and skills

Essential

Please provide detailed information of how you feel that your knowledge and skills are suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Personal qualities

Essential

Please provide details for why you would be a great fit for this role and why you have decided to apply.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.