Digital Inclusion Officer

Job description

Job responsibilities

JOB PURPOSE

Digital Inclusion Officers play an important role supporting citizens across Nottingham West PCN to digitally access primary care services and to support citizens to build confidence accessing digital platforms and increasing awareness of digital health solutions. As a member of the PCN multi-disciplinary team, you will focus on supporting those members of our community who are currently digitally excluded, to access and benefit from, the many digital solutions available to them across the Primary Care Network.

The post holder will work with colleagues to support the identification of citizens who are currently unable to access digital solutions, in addition, the post holder will encourage citizens to develop a better understanding of the principles of digital health care and further opportunities available to support their wider health and wellbeing.

This will involve working with Nottingham West citizens and practice staff to make registering with a GP surgery easier and to help citizens understand how to make the best use of online services. The post holder will play a key role in helping to reducing health inequalities across Nottingham West PCN by increasing digital inclusion for all citizens. This in turn will support practice staff by reducing the burden of administrative tasks as well as empowering citizens to feel more in control of their healthcare through digital access.

The post holder will work in practices across Nottingham West, as well as liaising with other local providers, such as the Broxtowe Borough Council and voluntary sector providers to set up outreach clinics in libraries/health centres and community facilities. The role requires someone to be engaging, personable, work as a team and independently, to explore current digital options and support new ways of working with patients and staff to improve access to health services.

KEY RESPONSIBILITIES

• Contribute to the positive promotion of digital health tools and readily promote and support access of digital health tools available, including the NHS App and Patients Know Best to citizens and colleagues in the primary care network (PCN).
• To help patients manage their health, care, and wellbeing through improved access to services.
• Work with practices and practice staff to identify, reduce and remove the barriers to digital inclusion for people that experience the greatest health inequalities.
• Support and develop digital champions across practices and being a point of contact and developing a central point of contact and knowledge.
• Support the facilitation of workshops and task and finish groups to reach those in greatest need of support. Utilise communications and presentation skills to engage people and present difficult issues clearly to a range of audiences.
• Support the development of stakeholder communication such as newsletters and briefings. As well as provide case to promote the services and a platform for further service improvement.
• Responsible for managing and co-ordinating, with support from the PCN, the delivery of the digital inclusion project across the PCN.
• To support with project schemes and initiatives at the planning, development, and implementation stages. There is a key focus on reducing health inequalities, those who find digital access difficult and supporting those seeking asylum within Nottingham West / Broxtowe Borough.
• Responsible for monitoring the progress of the digital inclusion project objectives and ensure that reporting of actions takes place. Then using this information to advise on, initiate and develop services as appropriate with system colleagues across health, social care, voluntary services, and patient groups.
• Evaluate the impact of the project’s schemes and track and monitor post implementation benefits.
• Build and maintain networks working effectively with local colleagues to deliver the objectives of the role.
• Complies with the policies and procedures of the organisation.
• Recognise the roles of other colleagues within the organisation and their role to patient care
• Demonstrate use of appropriate communication to gain the co-operation of relevant stakeholders (including patients, senior and peer colleagues, and other professionals, other NHS/private organisations e.g., CCGs)
• Demonstrate ability to work as a member of a team
• Recognise personal limitations and refer to more appropriate colleague(s) when necessary
• Actively work toward developing and maintaining effective working relationships both within and outside the practice and locality
• Foster and maintain strong links with all services across locality
• Explore the potential for collaborative working and takes opportunities to initiate and sustain such relationships
• Demonstrate ability to integrate general practice with community and hospital teams
• Liaise with other GP Practices and staff across the PCN as needed for the collective benefit of patients including but not limited to:
• Citizens
• GP, Nurses, and other practice staff
• Community nurses and other allied health professionals
• Other professionals and PCN partners such as Broxtowe Borough Council, Voluntary services, Citizens Advice, Connecting Notts, NHIS, etc

Health and safety/risk management

Essential

• Must comply at all times with the Practice’s Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System.
• Will comply with the Data Protection Act (1984) and the Access to Health Records Act (1990).

Equality and diversity

Essential

• Co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients, and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc.

Respect for patient confidentiality

Essential

• Respect patient confidentiality at all times and not divulge patient information unless sanctioned by the requirements of the role.

Special working conditions

Essential

• Travel independently between practice sites (where applicable), and to attend meetings etc hosted by other agencies.

Person Specification

Knowledge and skills

Essential

• Please provide detailed information of how you feel that your knowledge and skills are suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Qualifications

Essential

• Please provide details of your CPD, using examples where necessary.

Experience

Essential

• Please provide detailed information of how you feel that your experience is suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Personal qualities

Essential

• Please provide details for why you would be a great fit for this role and why you have decided to apply.

Employer details

Employer name

Primary Integrated Community Services

Address

Unit H4 Ash Tree Court

Nottingham Business Park

Nottingham

Nottinghamshire

NG8 6PY

Employer's website

http://picsnhs.org.uk/ (Opens in a new tab)