PCN Care Coordinator and Administrator, Arnold and Calverton PCN
Primary Integrated Community Services
This job is now closed
As a Care Coordinator and Administrator, you will be a confident and highly organised person to work within the Primary Care Network (PCN) Team, providing coordination, and administrative support to the Clinical teams and other members of the PCN. This is a new and evolving role supporting the PCN with the coordination of the Impact and Investment Fund (IIF).
The post will provide additional administrative responsibilities as deemed necessary for the PCN and will include administrative support to the Clinical Director.
You will be based within Arnold and Calverton PCN covering:
- Stenhouse Medical Centre, NG5 7BP
- The Calverton Practice, NG14 6FP
- Highcroft Surgery, NG5 7BQ
Arnold and Calverton PCN have a patient population in excess of 33,000. You will be part of a wider team of PCN Care Coordinators and supported by our Care Coordination Manager who is on the PICS leadership team.
Main duties of the job
- To deliver, coordinate and manage the delivery of the Impact and Investment Fund (IIF).
- To provide coordination, administrative and support to the Clinical Director, Clinical Teams and GP Practices.
- GCSE or equivalent in English and Mathematics.
- Experience of setting up and implementing internal processes and procedures.
- Experience of working at high level within an office environment.
We offer a comprehensive package which includes:
- Part of a team of experienced practitioners and supported by a Care Coordination Manager who will help support your professional development
- Part of the NHS Pension Scheme or an alternative government based scheme (based on eligibility) with generous employer contributions
- Competitive salaries with clear progression pathways – referenced to NHS Agenda for Change
- Fully integrated with NHS IT systems
- Generous annual leave entitlement which references NHS Agenda for Change and recognises previous NHS service
- On appointment – 27 days plus 8 days bank holiday entitlement
- After 5 years – 29 days plus 8 days bank holiday entitlement
- After 10 years – 33 days plus 8 days bank holiday entitlement
- Competitive leave entitlement that includes sickness pay and maternity leave
- Join a caring culture and a company of can do experts
- The prime objective of this role is to coordinate and manage the requirements of the Impact and Investment Fund (IFF).
- Provide additional administrative responsibilities as deemed necessary for the PCN and will include administrative support to the Clinical Director.
- The post holder will work within the PCN Team and provide coordination, administrative support to the Clinical teams and other members of the PCN.
- To be responsible for ensuring that work is completed accurately within the time limits, framework and standards set.
- To act on their own initiative in the absence of the Line Manager/Clinical Director (CD) and without direct supervision.
- To use their own initiative and judgement to resolve complex issues.
- To manage and prioritise own workload with the ability to respond to urgent demand or tight deadlines.
- Act as the first point of contact for the CD screening calls, emails, and other communications appropriately.
- Have an awareness of the deadlines that need to be met and ensure the CD is briefed and prepared to complete any relevant work and attend meetings.
- Draft emails, letters, reports, presentations, and other documents/communications.
- To provide administrative support to the CD relating to project management, this may include setting own priorities within specified timescale, and chasing project stakeholders where deadlines have been et to ensure actions are being completed.
- To take part in personal development: attending meetings relevant to own role, undertake appropriate training, and complete all statutory and mandatory training requirements in line with policy.
Impact and Investment Fund
- Review the IIF data for payment at year end.
- Monitor the performance of the PCN throughout the year.
- This involves:
- Logging on to the CQRS system to review the PCN IIF data (access given by CCG)
- Checking this against the actual figures from the practices
- If there is a discrepancy, contacting the GP practices to obtain evidence, collate from each practice and submit them to the Clinical Commissioning Group.
- Once numbers are agreed, to declare the achievement through CQRS (tick box)
- Checking the IIF data throughout the year to check performance against targets. To produce a screenshot of the eHealthscope (activity recording system) figures and to email to the Clinical Directors, showing where the PCN is and progress as required.
- This will be undertaken on a monthly basis.
PCN Coordination and Administration
- To provide additional administrative responsibilities as deemed necessary for the PCN and will include administrative support to the Clinical Director
- Rota coordination and administration for PCN staff
- Development of shared back-office functions/recalls for the PCN and GP Practices
- Keeping a tidy filing system that other staff can follow
- Word/data processing, filing, photocopying, binding, and scanning.
- Taking messages and passing on information.
- Undertake a variety of coordinating - administrative duties to assist in the smooth running of the PCN meetings and if relevant other Primary Integrated Care Services Staff or practice staff.
- To provide coordination for the collation of local activity recording for the various PCN clinical posts, including First Contact Physiotherapists, Paramedics and Dieticians. This will involve working closely with both the PICS Senior Business Analyst and GP practice staff.
- Supporting practices to ensure they have all relevant data for extended hours
- Supporting PICS Finance to ensure swift payment of extended hours for practices
- To act as a liaison source of information for the GP’s and Practice Managers, the CCG, NHS England, and other Primary Care Networks.
- Be very organised and methodical when working with the team to share PCN information and good practice across the other networks
- Project a positive, friendly, and empathetic image to all other staff, and visitors, either in person or via the telephone at all times.
- Receive, assist, and direct guests and member of the PCN in accessing the appropriate information in a courteous, efficient, and effective way.
- Facilitate effective communication between practices, PICS, and the wider NHS/CCG.
- Ensure that PICS policies are adhered to within the post holders own work area, including proposing changes to working practices as a result of new guidelines or legislation.
- Have excellent communication and interpersonal skills to develop good working relationships with all PICS staff, Commissioners, and associated healthcare agencies at all levels.
- Initiating contact with and responding to, requests from team members, managers and associated healthcare agencies and providers.
Please download the supporting documentation for full role details and to help with your application.
Knowledge and skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Primary Integrated Community Services
For questions about the job, contact:
09 February 2022
Agenda for change
Negotiable AfC B4 (£22,549-£24,882) to B5 (£25,655-£31,534)
Full-time, Part-time, Flexible working