PCN Care Coordinator and Administrator, Arnold and Calverton PCN

Primary Integrated Community Services

This job is now closed

Job summary

As a Care Coordinator and Administrator, you will be a confident and highly organised person to work within the Primary Care Network (PCN) Team, providing coordination, and administrative support to the Clinical teams and other members of the PCN. This is a new and evolving role supporting the PCN with the coordination of the Impact and Investment Fund (IIF).

The post will provide additional administrative responsibilities as deemed necessary for the PCN and will include administrative support to the Clinical Director.

You will be based within Arnold and Calverton PCN covering:

Stenhouse Medical Centre, NG5 7BP
The Calverton Practice, NG14 6FP
Highcroft Surgery, NG5 7BQ

Arnold and Calverton PCN have a patient population in excess of 33,000. You will be part of a wider team of PCN Care Coordinators and supported by our Care Coordination Manager who is on the PICS leadership team.

Main duties of the job

KEY RESPONSIBILITIES

To deliver, coordinate and manage the delivery of the Impact and Investment Fund (IIF).
To provide coordination, administrative and support to the Clinical Director, Clinical Teams and GP Practices.

KEY REQUIREMENTS

GCSE or equivalent in English and Mathematics.
Experience of setting up and implementing internal processes and procedures.
Experience of working at high level within an office environment.

About us

We offer a comprehensive package which includes:

Part of a team of experienced practitioners and supported by a Care Coordination Manager who will help support your professional development
Part of the NHS Pension Scheme or an alternative government based scheme (based on eligibility) with generous employer contributions
Competitive salaries with clear progression pathways – referenced to NHS Agenda for Change
Fully integrated with NHS IT systems
Generous annual leave entitlement which references NHS Agenda for Change and recognises previous NHS service

On appointment – 27 days plus 8 days bank holiday entitlement
After 5 years – 29 days plus 8 days bank holiday entitlement
After 10 years – 33 days plus 8 days bank holiday entitlement

Competitive leave entitlement that includes sickness pay and maternity leave
Join a caring culture and a company of can do experts

Date posted

09 February 2022

Pay scheme

Agenda for change

Band

Band 5

Salary

Depending on experience AfC B4 (£22,549-£24,882) to B5 (£25,655-£31,534)

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

E0220-22-5684

Job locations

Arnold and Calverton PCN

Nottingham

NG5 7BP

Job description

Job responsibilities

JOB PURPOSE

The prime objective of this role is to coordinate and manage the requirements of the Impact and Investment Fund (IFF).
Provide additional administrative responsibilities as deemed necessary for the PCN and will include administrative support to the Clinical Director.
The post holder will work within the PCN Team and provide coordination, administrative support to the Clinical teams and other members of the PCN.

KEY RESPONSIBILITIES

Personal Assistant

To be responsible for ensuring that work is completed accurately within the time limits, framework and standards set.
To act on their own initiative in the absence of the Line Manager/Clinical Director (CD) and without direct supervision.
To use their own initiative and judgement to resolve complex issues.
To manage and prioritise own workload with the ability to respond to urgent demand or tight deadlines.
Act as the first point of contact for the CD screening calls, emails, and other communications appropriately.
Have an awareness of the deadlines that need to be met and ensure the CD is briefed and prepared to complete any relevant work and attend meetings.
Draft emails, letters, reports, presentations, and other documents/communications.
To provide administrative support to the CD relating to project management, this may include setting own priorities within specified timescale, and chasing project stakeholders where deadlines have been et to ensure actions are being completed.
To take part in personal development: attending meetings relevant to own role, undertake appropriate training, and complete all statutory and mandatory training requirements in line with policy.

Impact and Investment Fund

Review the IIF data for payment at year end.
Monitor the performance of the PCN throughout the year.
This involves:
Logging on to the CQRS system to review the PCN IIF data (access given by CCG)
Checking this against the actual figures from the practices
If there is a discrepancy, contacting the GP practices to obtain evidence, collate from each practice and submit them to the Clinical Commissioning Group.
Once numbers are agreed, to declare the achievement through CQRS (tick box)
Checking the IIF data throughout the year to check performance against targets. To produce a screenshot of the eHealthscope (activity recording system) figures and to email to the Clinical Directors, showing where the PCN is and progress as required.
This will be undertaken on a monthly basis.

PCN Coordination and Administration

To provide additional administrative responsibilities as deemed necessary for the PCN and will include administrative support to the Clinical Director
Rota coordination and administration for PCN staff
Development of shared back-office functions/recalls for the PCN and GP Practices
Keeping a tidy filing system that other staff can follow
Word/data processing, filing, photocopying, binding, and scanning.
Taking messages and passing on information.
Undertake a variety of coordinating - administrative duties to assist in the smooth running of the PCN meetings and if relevant other Primary Integrated Care Services Staff or practice staff.
To provide coordination for the collation of local activity recording for the various PCN clinical posts, including First Contact Physiotherapists, Paramedics and Dieticians. This will involve working closely with both the PICS Senior Business Analyst and GP practice staff.
Supporting practices to ensure they have all relevant data for extended hours
Supporting PICS Finance to ensure swift payment of extended hours for practices

Other responsibilities

To act as a liaison source of information for the GP’s and Practice Managers, the CCG, NHS England, and other Primary Care Networks.
Be very organised and methodical when working with the team to share PCN information and good practice across the other networks
Project a positive, friendly, and empathetic image to all other staff, and visitors, either in person or via the telephone at all times.
Receive, assist, and direct guests and member of the PCN in accessing the appropriate information in a courteous, efficient, and effective way.
Facilitate effective communication between practices, PICS, and the wider NHS/CCG.
Ensure that PICS policies are adhered to within the post holders own work area, including proposing changes to working practices as a result of new guidelines or legislation.
Have excellent communication and interpersonal skills to develop good working relationships with all PICS staff, Commissioners, and associated healthcare agencies at all levels.
Initiating contact with and responding to, requests from team members, managers and associated healthcare agencies and providers.

Please download the supporting documentation for full role details and to help with your application.

Job description

Job responsibilities

JOB PURPOSE

The prime objective of this role is to coordinate and manage the requirements of the Impact and Investment Fund (IFF).
Provide additional administrative responsibilities as deemed necessary for the PCN and will include administrative support to the Clinical Director.
The post holder will work within the PCN Team and provide coordination, administrative support to the Clinical teams and other members of the PCN.

KEY RESPONSIBILITIES

Personal Assistant

To be responsible for ensuring that work is completed accurately within the time limits, framework and standards set.
To act on their own initiative in the absence of the Line Manager/Clinical Director (CD) and without direct supervision.
To use their own initiative and judgement to resolve complex issues.
To manage and prioritise own workload with the ability to respond to urgent demand or tight deadlines.
Act as the first point of contact for the CD screening calls, emails, and other communications appropriately.
Have an awareness of the deadlines that need to be met and ensure the CD is briefed and prepared to complete any relevant work and attend meetings.
Draft emails, letters, reports, presentations, and other documents/communications.
To provide administrative support to the CD relating to project management, this may include setting own priorities within specified timescale, and chasing project stakeholders where deadlines have been et to ensure actions are being completed.
To take part in personal development: attending meetings relevant to own role, undertake appropriate training, and complete all statutory and mandatory training requirements in line with policy.

Impact and Investment Fund

Review the IIF data for payment at year end.
Monitor the performance of the PCN throughout the year.
This involves:
Logging on to the CQRS system to review the PCN IIF data (access given by CCG)
Checking this against the actual figures from the practices
If there is a discrepancy, contacting the GP practices to obtain evidence, collate from each practice and submit them to the Clinical Commissioning Group.
Once numbers are agreed, to declare the achievement through CQRS (tick box)
Checking the IIF data throughout the year to check performance against targets. To produce a screenshot of the eHealthscope (activity recording system) figures and to email to the Clinical Directors, showing where the PCN is and progress as required.
This will be undertaken on a monthly basis.

PCN Coordination and Administration

To provide additional administrative responsibilities as deemed necessary for the PCN and will include administrative support to the Clinical Director
Rota coordination and administration for PCN staff
Development of shared back-office functions/recalls for the PCN and GP Practices
Keeping a tidy filing system that other staff can follow
Word/data processing, filing, photocopying, binding, and scanning.
Taking messages and passing on information.
Undertake a variety of coordinating - administrative duties to assist in the smooth running of the PCN meetings and if relevant other Primary Integrated Care Services Staff or practice staff.
To provide coordination for the collation of local activity recording for the various PCN clinical posts, including First Contact Physiotherapists, Paramedics and Dieticians. This will involve working closely with both the PICS Senior Business Analyst and GP practice staff.
Supporting practices to ensure they have all relevant data for extended hours
Supporting PICS Finance to ensure swift payment of extended hours for practices

Other responsibilities

To act as a liaison source of information for the GP’s and Practice Managers, the CCG, NHS England, and other Primary Care Networks.
Be very organised and methodical when working with the team to share PCN information and good practice across the other networks
Project a positive, friendly, and empathetic image to all other staff, and visitors, either in person or via the telephone at all times.
Receive, assist, and direct guests and member of the PCN in accessing the appropriate information in a courteous, efficient, and effective way.
Facilitate effective communication between practices, PICS, and the wider NHS/CCG.
Ensure that PICS policies are adhered to within the post holders own work area, including proposing changes to working practices as a result of new guidelines or legislation.
Have excellent communication and interpersonal skills to develop good working relationships with all PICS staff, Commissioners, and associated healthcare agencies at all levels.
Initiating contact with and responding to, requests from team members, managers and associated healthcare agencies and providers.

Please download the supporting documentation for full role details and to help with your application.

Person Specification

Personal Qualities

Essential

Please provide details for why you would be a great fit for this role and why you have decided to apply.

Qualifications

Essential

Please provide details of your CPD, using examples where necessary.

Experience

Essential

Please provide detailed information of how you feel that your experience is suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Knowledge and skills

Essential

Please provide detailed information of how you feel that your knowledge and skills are suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Person Specification

Personal Qualities

Essential

Please provide details for why you would be a great fit for this role and why you have decided to apply.

Qualifications

Essential

Please provide details of your CPD, using examples where necessary.

Experience

Essential

Please provide detailed information of how you feel that your experience is suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Knowledge and skills

Essential

Please provide detailed information of how you feel that your knowledge and skills are suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.