Administrative Assistant

Primary Integrated Community Services


This job is now closed

Job overview

We have an exciting opportunity for an enthusiastic Administrative Assistant to join our dynamic team. This permanent position is well suited to an individual who is enthusiastic about providing high quality administrative support.

Main duties of the job


  • To provide day to day effective and efficient administration support.
  • To be able to work to deadlines and prioritise workload.
  • Maintain a high level of confidentiality.


  • Good standard of general education including Maths and English qualification.
  • Excellent IT skills Microsoft Office.
  • Experience of working in a customer service focused environment.

About us

Our caring staff provide high quality wellbeing and health services for our communities. We collaborate with the whole social and health system to design innovative solutions and ensure a seamless experience for patients.

We are proud to be a trusted partner of the NHS.


  • Auto Enrolment to the NHS Pension Scheme or an alternative government based scheme (based on eligibility)
  • Attractive salaries (dependent on experience and qualifications) referenced to Agenda for Change
  • Access to NHS IT systems
  • Annual leave entitlement references Agenda for Change
    • On Appointment 27 days plus 8 days bank holiday entitlement
    • After 5 years 29 days plus 8 days bank holiday entitlement
    • After 10 years 33 days plus 8 days bank holiday entitlement
  • Recognition of previous NHS service for Annual leave and sickness pay

Job description

Job responsibilities


  • To provide day to day effective and efficient administration support.
  • To be able to work to deadlines and prioritise workload
  • Maintain a high level of confidentiality
  • To talk to patients/clients in a positive and friendly manner and deal with their queries
  • Deal with administrative duties in a timely and efficient manner


  • Working as part of a busy team, process telephone requests for appointments, visits and telephone consultations accurately and appropriately.
  • Accurate data entry and processing using SystmOne and other databases
  • Working to ensure high levels of confidentiality and information governance in your work
  • Effective communication with clinical and administration teams
  • Providing cover for colleagues
  • Achieve set targets and Key Performance Indicators
  • Occasional travel to clinics and face to face customer contact
  • Flexibility in approach to work tasks, able to prioritise a busy workload.
  • Complete relevant training and participate in team meetings


  • Able to establish and maintain positive relationships with colleagues, patients and contractors
  • Ability to deal calmly with patients in distress or who exhibit challenging behaviour
  • Ability to communicate clearly by telephone, email and letter
  • Ability to recognise when someone is having difficulty understanding or communicating and respond appropriately
  • Excellent verbal and written communication skills
  • Able to work with confidential information and understand when consent has to be gained to discuss confidential information
  • Ability to make judgements on issues and when to refer onto more senior staff or Clinicians
  • Ability to plan and organise your own work
  • Be flexible and adaptable to changing requirements
  • Able to process data securely in line with data protection regulations
  • To follow PICS policies and procedures

Person Specification

Other requirements


  • Commitment to the PICS Values and Objectives


  • Ability to change working hours to suit the service
  • Ability to travel to different work locations

Interpersonal skills


  • Ability to work with a high level of accuracy and attention to detail, with constant interruptions
  • Ability to produce professional letters and documents accurately and swiftly
  • Ability to work as a team and follow management instructions
  • Ability to work under pressure
  • Flexible and adaptable approach to duties
  • Excellent telephone manner
  • Ability to explain information to people verbally and in writing
  • Calm and courteous under pressure


  • Understanding of the PICS service delivery model in Pain Services



  • Experience of working in a customer focused environment
  • Experience of dealing with customers who exhibit challenging behaviour
  • Experience of successfully working to deadlines
  • Good organisational skills able to manage busy workload and have good attention to detail
  • Ability to make sound judgements when prioritising tasks and knowing when to refer
  • Ability to manage own workload and work autonomously
  • Ability to seek advice from colleagues when appropriate
  • Problem solving ability to respond to problems and present solutions
  • Awareness of confidentiality
  • Ability to maintain electronic and paper records securely
  • Excellent IT skills Microsoft Office (Excel, Word, Outlook)


  • Knowledge of data protection legislation and how to apply this to a customer service role
  • Experience of working in a similar role in the NHS
  • Experience of minute taking



  • Good standard of general education including Maths and English qualification


  • NVQ Level 2 in Business and Administration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Integrated Community Services


Unit H4 Ash Tree Court

Nottingham Business Park




Employer's website

Date posted

01 April 2021

Pay scheme

Agenda for change


Band 2


£18,005 to £19,337 a year



Working pattern

Full-time, Part-time, Job share, Flexible working

Reference number


Job locations

Unit H4 Ash Tree Court

Nottingham Business Park




Supporting documents

For help with your application, contact:

Hollie Golding

If there's technical issues with the website, contact:



0300 330 1013

Outside UK:

+44 300 330 1013

Opening times:

Monday to Friday: 8am to 6pm

Saturday: 9am to 3pm

Closed Bank Holidays including Easter Sunday, Christmas Day, Boxing Day and New Year's Day.