Senior Social Prescribing Link Worker, Nottingham West PCN

Primary Integrated Community Services

This job is now closed

Job summary

We have an exciting opportunity for a Senior Social Prescribing Link Worker to join our dynamic team. We are looking for someone who is enthusiastic about providing high quality care.

You will be based within Nottingham West Primary Care Network, covering:

Beeston neighbourhood:

Oaks Medical Centre, 18-20 Villa Street, Beeston
Abbey Medical Centre, 63 Central Avenue, Beeston
Bramcote Surgery, 2A Hanley Avenue, Bramcote
The Valley Surgery, 81 Bramcote Lane, Chilwell
Chilwell Meadows Surgery, Ranson Road, Chilwell
Manor Surgery, Middle Street, Beeston

Eastwood neighbourhood:

Newthorpe Medical Centre, Harvest Road, Eastwood
Eastwood PCC, 11B Church Street, Eastwood
Giltbrook Surgery, 492 Nottingham Road, Giltbrook
Hama Medical Centre, 11A Nottingham Road, Kimberley

Stapleford neighbourhood:

Saxon Cross Surgery, Church Street, Stapleford
Hickings Lane Medical Centre, 120 Ryecroft Street, Stapleford
Linden Medical Group, Church Street, Stapleford

You will be part of a wider team of Senior Social Prescribing Link Workers and Social Prescribing Link Workers, and supported by our Social Prescribing Manager who is on the PICS leadership team.

Main duties of the job

KEY RESPONSIBILITIES

To lead and develop the Social prescribing team in the delivery of an effective and responsive support service.
To support the identification and implementation of new ways of working to increase efficiency and effectiveness of the service.
Maintain a high level of confidentiality in the teams work.
To deal effectively with patient queries and escalate any complaints to the service to management.
To promote a healthy and fair working environment for the Team.

KEY REQUIREMENTS

NVQ Level 3 or equivalent
Demonstrable commitment to professional and personal development

About us

We offer a comprehensive package which includes:

Part of a team of experienced practitioners and supported by a Social Prescribing Manager who will help support your professional development
Part of the NHS Pension Scheme or an alternative government-based scheme (based on eligibility) with generous employer contributions
Competitive salaries with clear progression pathways referenced to NHS Agenda for Change
Fully integrated with NHS IT systems
Generous annual leave entitlement which references NHS Agenda for Change and recognises previous NHS service

On appointment 27 days plus 8 days bank holiday entitlement
After 5 years 29 days plus 8 days bank holiday entitlement
After 10 years 33 days plus 8 days bank holiday entitlement

Competitive leave entitlement that includes sickness pay and maternity leave
Join a caring culture and a company of can-do experts

Job description

Job responsibilities

KEY RESPONSIBILITIES

Report to Social Prescribing Manager
The Senior Link Workers will share their expertise and provide a supportive environment for the team and work closely with their line manager to implement and develop the Social Prescribing Link Worker Service.
To ensure that the team works to deadlines and prioritises workload, working towards KPIs and targets set for the service.
Ensuring the smooth running of the team by authorising annual leave, managing performance and attendance and being the first point of contact for mentoring the social prescribing link workers with the casework, escalating to Management or clinical lead/supervisor/patients GP for advice when necessary.
Ensuring when authorising annual leave and training requests for the team, that the service is adequately covered in their absence.
To support quality of work and outcomes in the team by ensuring the team receives appropriate supervision, feedback and development (including appraisals, 121s and absence management meetings) and feeding back to Management with any development/capability needs.
Supporting recruitment processes, induction and training of new staff.
To oversee the patient experience from first contact to discharge, identifying opportunities to improve flow through the service.
Support data analyst team and manager to produce service reports and data referring to KPIs and service specifications and identify trends, issues and suggest improvements or solutions
Ensure that information is communicated effectively within the team and that the team work to PICS Policies, Procedures and Values.
To represent the PCN, Social Prescribing and PICS in a professional manner at all times and advocate for the positive benefits of the social prescribing service.
To motivate team members to deliver a quality service, leading and attending meetings and community development work in the PCN.
Must be responsible, calm and are able to plan and prioritize their work activities, to ensure the service objectives are met.
Take referrals from a wide range of agencies, working with GP practices within primary care networks, pharmacies, multi-disciplinary teams, hospital discharge teams, allied health professionals, fire service, police, job centres, social care services, housing associations, and voluntary, community and social enterprise (VCSE) organisations (list not exhaustive).
Provide personalised support to individuals, their families and carers to take control of their wellbeing, live independently and improve their health outcomes. Develop trusting relationships by giving people time and focus on what matters to me. Take a holistic approach, based on the persons priorities and the wider determinants of health. Co-produce a personalised support plan to improve health and wellbeing, introducing or reconnecting people to community groups and statutory services.
The role will require managing and prioritising your own caseload, in accordance with the needs, priorities and any urgent support required by individuals on the caseload.
It is vital that you have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person needs is beyond the scope of the link worker role e.g. when there is a mental health need requiring a qualified practitioner.
Draw on and increase the strengths and capacities of local communities, enabling local VCSE organisations and community groups to receive social prescribing referrals. Ensure they are supported, have basic safeguarding processes for vulnerable individuals and can provide opportunities for the person to develop friendships, a sense of belonging, and build knowledge, skills and confidence.
Work together with all local partners to collectively ensure that local VCSE organisations and community groups are sustainable and that community assets are nurtured, by making them aware of small grants or micro-commissioning if available, including providing support to set up new community groups and services, where gaps are identified in local provision.

KEY TASKS

Referrals
Provide personalised support
Support community groups and VCSE organisations to receive referrals
Work collectively with all local partners to ensure community groups are strong and sustainable
Data capture
Clinical Governance
Professional development

Please download the supporting documentation for full role details and to support with your application.

Person Specification

Qualifications

Essential

Please provide details of your CPD, using examples where necessary.

Experience

Essential

Please provide detailed information of how you feel that your experience is suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Knowledge and skills

Essential

Please provide detailed information of how you feel that your skills and ability are suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Personal Qualities

Essential

Please provide details for why you would be a great fit for this role and why you have decided to apply.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.