Health and Wellbeing Coach, Newark PCN

Primary Integrated Community Services

The closing date is 03 October 2021

Job summary

ABOUT THE ROLE:

We have an exciting opportunity for a Health and Wellbeing Coach to join our dynamic team. We are looking for someone who is enthusiastic about engaging with and support patients in making healthy lifestyle choices in respect to their physical and mental health.

You will be based within Newark Primary Care Network (PCN) covering:

  • Southwell Medical Centre The Ropewalk, Southwell NG25 0AL
  • Balderton Primary Care Centre Lowfield Lane, Balderton, Newark NG24 3HJ
  • Barnby Gate Surgery 50 Barnby Gate, Newark NG24 1QD
  • Collingham Medical Centre High Street, Collingham, Newark NG23 7LB
  • Fountain Medical Centre Sherwood Avenue, Newark NG24 1QH
  • Hounsfield Surgery Hounsfield Way, Sutton on Trent, Newark NG23 6PX
  • Lombard Medical Centre 2 Portland Street, Newark NG24 4XG

Newark PCN has a patient population in excess of 76,000. You will be part of a wider team of Health and Wellbeing Coaches and supported by our Social Prescribing Manager.

Main duties of the job

KEY RESPONSIBILITIES:

  • To identify and engage effectively with referred patients on health related goals.
  • Listening and interpreting complex health information into understandable terms about health improvement.
  • To provide health education to people and encourage healthy lifestyles/promote long term behavioural change, in line with the NHS recommendations.

KEY REQUIREMENTS:

  • Level 3 Personal Trainer Qualification
  • Experience of following referral pathways
  • Able to professionally and appropriately challenge differing opinions as a patient advocate

About us

We offer a comprehensive package which includes:

  • Part of a team of experienced practitioners and supported by a Clinical Lead, who will help support your professional development
  • Part of the NHS Pension Scheme or an alternative government based scheme (based on eligibility) with generous employer contributions
  • Competitive salaries with clear progression pathways referenced to NHS Agenda for Change
  • Fully integrated with NHS IT systems
  • Generous annual leave entitlement which references NHS Agenda for Change and recognises previous NHS service
  • On appointment 27 days plus 8 days bank holiday entitlement
  • After 5 years 29 days plus 8 days bank holiday entitlement
  • After 10 years 33 days plus 8 days bank holiday entitlement
  • Competitive leave entitlement that includes sickness pay and maternity leave
  • Join a caring culture and a company of can do experts

Job description

Job responsibilities

JOB SUMMARY:

To engage with and support patients in making healthy lifestyle choices in respect to their physical and mental health. The Wellbeing Practitioner will have a broad spectrum of knowledge and act as a central resource for service users and staff throughout Mid Nottinghamshire.

MAIN DUTIES AND RESPONSIBILITIES:

  • To identify and engage effectively with referred patients on health related goals.
  • Listening and interpreting complex health information into understandable terms about health improvement.
  • To support patients to recognise and change their current lifestyle and to identify how their way of life might affect their health.
  • To provide health education to people and encourage healthy lifestyles/promote long term behavioural change, in line with the NHS recommendations.
  • To encourage and motivate people, using creative ways of addressing unhelpful behaviours.
  • To be respectful and non-judgemental of people's lifestyles, and to be able to encourage them in choices and actions that are acceptable and achievable to them, while being aware of cultural considerations in regard people's lifestyles e.g. diet/physical exercise.
  • To be aware of and sensitive to barriers to adopting a lifestyle change such as affordability, accessibility and life circumstances.
  • Organise and manage sessions to identify and engage with individuals and raise awareness, e.g. smoking cessation and diet.
  • Enable patients to make choices and develop an 'action plan' to change behaviour and sustain those changes, leading to more healthy choices and actions by interpreting local and national strategy.
  • To maintain a high level of confidentiality in all aspects of work including patient records and conversations.
  • Support individual's 'action plan' over an agreed timescale. Review and revise 'action plans' with individuals as appropriate.
  • To maintain accurate information systems of records and activities, complete data sheets and explore trends and formulate strategies with line manager.
  • To take immediate action, in line with existing policies and procedures, when faced with a high risk situation (i.e. suicidal behaviour).
  • Identify health and social care resources and signpost/facilitate access (e.g. to healthy activities or health service provision) and, if necessary, attend health activities with individuals to encourage involvement.
  • Work in partnership with Public Health, Acute, Community Services and voluntary groups and other groups developing health improvement initiatives.
  • Works to collect information as part of the local evaluation and contributes to national research work.
  • Act as a resource for colleagues and maintain an up to date database or self-help/ voluntary and funded schemes across Nottinghamshire.

COMMUNICATION AND RELATIONSHIP SKILLS:

  • High level of autonomy meeting patients on an individual basis and in groups
  • Line management available by telephone contact and pre-arranged meetings
  • Works with others involved in health improvement strategy
  • Maintain excellent communication with patients on their health plan and support progress as appropriate
  • Demonstrate a variety of communication methods for patients and their relatives who may have additional needs
  • Maintain excellent communication and provide guidance to colleagues and other agency workers on health related issues
  • Communicate effectively with a wide range of people at all levels
  • Demonstrate excellent customer care skills as a role model to others
  • Recognise and respond appropriately to aggressive behaviour
  • Promote effective communication with people who are troubled or in distress
  • Share information as appropriate with individuals, families, groups or communities
  • Acknowledge the need to recognise and work with patients from other cultures and respecting their diverse views

EDUCATION AND TRAINING:

  • Maintain a personal development plan and an annual programme of learning and development using a personal portfolio which ensures best practice
  • Participate in individual performance review on an annual basis
  • Keep up to date with policies, procedures and protocols relating to the patient group / organisation and relevant practice
  • To assess personal development with supervisor through the knowledge and skills framework
  • Attend further training as identified with the line manager

ADMINISTRATIVE AND INFORMATION TECHNOLOGY:

  • IT skilled. Record patient activity and interventions in a contemporaneous manner, whilst acting on this information as necessary

CLINICAL GOVERNANCE:

  • Identify risk issues that impact on the patients health or social are needs
  • Take appropriate action to the significance of the risk and consistent with protection procedures, applying protection procedures, following lone worker procedure
  • Demonstrate effective team working inclusive of all relevant professionals
  • Report all accidents / incidents, and all ill health, failings in equipment and / or environment to line managers
  • Contribute towards audit and data collection as required
  • Once assessed as competent will be accountable for their own practice within their sphere of responsibility when identified and agreed with the Manager and the organisation in which the post holder works

OTHER DUTIES AND RESPONSIBILITIES:

  • Develop multiagency working across communities and with voluntary and statutory organisations to improve health and address health inequalities, using a community development approach.
  • Work with existing groups to identify and engage with individuals with health issues. Start appropriate groups (if necessary) to identify and engage with individuals with health issues.
  • Encourage and build trusting relationships and encourage participation and involvement in a variety of initiatives with communities and professionals.
  • Be an active member of the Team, demonstrating own work to new members and working with other individuals engaged in health improvement to promote healthy living.
  • Plan work to meet the health improvement objectives of the Public Health team within an agreed timescale, managing own time and resources and prioritising workload in liaison with manager.
  • Attend and participate in staff induction, training, development reviews and personal development planning as requested.
  • Identify, assess and manage risks.
  • Actively promote equal opportunities, challenge oppressive behaviour and ensure service provided is equitable.

PHYSICAL EFFORT:

  • Restricted by the nature of the job and the layout of the room being worked in. A combination of sitting, walking or standing.
  • Lifting and handling equipment and boxes in preparation for consultations and practical sessions.
  • Keyboard skills on a daily basis.
  • Travelling around the Mid Nottinghamshire area.

MENTAL EFFORT:

  • Concentration for periods up to an hour or more when working and discussing health issues with patients.
  • The post holder will need to be able to recognise the need to communicate with patients who have mental health problems, language barriers and complex needs using empathy when working with these patients and their families.
  • The workload will be unpredictable, as this is a new service.
  • Concentration on reading and writing reports is necessary. Deadlines are applicable for patient and group meetings. The post holder will be expected to change from one activity to another, dealing with frequent interruptions.

EMOTIONAL EFFORT:

  • Some patients with complex needs will have problems that cause stress for the post holder.
  • The post can also be faced with distressing circumstances and emotionally demanding situations, which will come about occasionally when dealing with patients and their families. There can be frustration when patients do not accept or action health plans.

WORKING CONDITIONS:

  • There is a requirement to use computer equipment on most days.

OTHER:

  • Other work and general duties as delegated within the overall purview of the post.
  • This job description reflects the current main organisational priorities for the post. In the context of rapid change taking place within the NHS, these priorities will develop and change in consultation with the post holder in line with service business needs and priorities.

Prior to applying for this post, please download the supporting documentation for full role requirements and to assist with your application.

Person Specification

Personal Qualities

Essential

  • Please provide details for why you would be a great fit for this role and why you have decided to apply.

Knowledge and Skills

Essential

  • Please provide detailed information of how you feel that your knowledge and skills are suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Qualifications

Essential

  • Please provide details of your continuous professional development, using examples where necessary.

Experience

Essential

  • Please provide detailed information of how you feel that your experience is suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Integrated Community Services

Address

Unit H4 Ash Tree Court

Nottingham Business Park

Nottingham

Nottinghamshire

NG8 6PY


Employer's website

http://picsnhs.org.uk/


For help with your application, contact:

Date posted

10 September 2021

Pay scheme

Other

Salary

Negotiable Reference to Agenda for Change, Band 5

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

E0220-21-7069

Job locations

Unit H4 Ash Tree Court

Nottingham Business Park

Nottingham

Nottinghamshire

NG8 6PY


Newark Primary Care Network

Newark

NG24 4XG


Supporting documents

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