Job responsibilities
JOB PURPOSE:
The main focus is to help practices where possible remove the burden of their administrative duties, tasks that can be completed in their entirety by a third party on behalf of the practice, also to relieve some of the burden of everyday administration workload.
The aim is to work closely with the practice managers and plug gaps of inefficiency, skill or excess amounts of work.
JOB ROLE AND RESPONSBILITIES:
- Processing of clinical correspondence received from various sources in line with PICS Letter Processing Protocol
- Processing Pathology Results in line with a protocol
- Returning letters that are not patients at the Practice
- Preparing / Producing Medical reports which includes SARS requests, in line with PICS Medical Reports Protocol
- General Administration tasks
- Summarising new patient records
- Checking patient records and granting full online access requests
- Monitoring progress of all data quality against Practice targets
- Monitoring patient call and recall systems
- Management of GP Teamnet
- Completing DSPT
- Supporting PICS Practices with administration tasks as and when required
- Review new processes as part of a review of general practice at scale including proactive screening to support ESDS
- Scope options of a secretarial hub and ways to improve core function of general practice with time saving initiatives.
QUALITY:
- Strive to maintain quality within the practice.
- Assess your own performance and take accountability for your own actions, either directly or under supervision.
- Contribute to the effectiveness of the team by reflecting on your own and your teams activities and making suggestions on ways to improve and enhance the teams performance.
- Work effectively with individuals in other agencies to meet patient needs.
- Effectively manage your own time, workload and resources.
COMMUNICATION:
- Communicate effectively with other team member.
- Communicate effectively with other office members and clinician at all levels.
- Communicate effectively with patients and carers.
- Recognise patients needs for alternative methods of communication and respond accordingly.
CONTRIBUTION TO THE IMPLEMENTATION OF SERVICES:
- Apply practice policies, standards and guidance.
- Discuss with other members of the team/office how the policies, standards and guidelines will affect your own work.
- Attend regular team meetings.
- Participate in audits where appropriate
EQUALITY, DIVERSITY AND INCLUSION:
- A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.
- Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.
- Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.
SAFETY, HEALTH, ENVIRONMENT AND FIRE (SHEF):
- This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.
CONFIDENTIALITY:
- This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.
QUALITY AND CONTINIOUS IMPROVEMENT (CI):
- To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.
- This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.
COLLABORATIVE WORKING:
- All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.
Please download the supporting documentation for full role details.
