Job summary
We are looking for a flexible, reliable and hardworking
individual to join our team. The post holder will be part of our growing
organisation and will be supported by the Practice Manager and colleagues.
Meden
is a GP Practice with approx. 6,000 patients and a team of GPs, nurses and
administration staff working from a purpose built premises. The practice is
busy and we are looking for a person with experience of dealing with the
general public that can manage situations as they arise.
Do
you have the ability to experience a range of emotions daily and return
positive and motivated the next day? Working within a GP Practice, you will
experience a whole raft of situations which you will have to deal with in a
resilient and confident manner. As a front line member of staff you will need
to have a range of skills to ensure that the patient feels supported and
comfortable including empathy, compassion, good communication, along with
strong organisational skills and attention to detail.
Main duties of the job
KEY RESPONSIBILITIES
- Welcoming
patients and visitors to the practice.
- Answering
and appropriately referring enquiries
- Anticipating
patients anxieties and supporting them by answering questions or signposting
them to correct services and utilising the resources that Meden Medical
Services have available
- Maintaining
and updating patient records to a to a high standard
- Contributing
to the Meden Medical team
KEY REQUIREMENTS
- Have
the skills, knowledge and experience required to fulfil the job description
- Have
experience of performing reception duties (experience in Primary Care would be
an advantage but is not essential)
- Experience
of using SystmOne (Patient Administration System) would also be an advantage
but not essential as the necessary training can be provided.
About us
BENEFITS:
- Auto
Enrolment to the NHS Pension Scheme or an alternative government based scheme
(based on eligibility)
- Access
to NHS IT systems
- Annual
leave entitlement references Agenda for Change:
- On
Appointment 27 days plus 8 days bank holiday entitlement
- After
5 years 29 days plus 8 days bank holiday entitlement
- After
10 years 33 days plus 8 days bank holiday entitlement
- Recognition
of previous NHS service for Annual leave and sickness pay
- Superb
levels of satisfaction reported by staff - http://picsnhs.org.uk/2020/06/24/superb-levels-of-satisfaction-reported-by-staff-highlight-the-caring-patient-focused-culture-at-pics/
Job description
Job responsibilities
JOB PURPOSE:
- Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
- Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of clerical support to clinical staff and other members of the practice team when required
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
DUTIES AND RESPONSBILITIES:
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Supervisor/Practice Manager, dependent on current and evolving practice workload and staffing levels:
- Maintaining and monitoring the practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming (and outgoing) mail
- Taking messages and passing on information
- Filing and retrieving paperwork
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
Job description
Job responsibilities
JOB PURPOSE:
- Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
- Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of clerical support to clinical staff and other members of the practice team when required
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
DUTIES AND RESPONSBILITIES:
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Supervisor/Practice Manager, dependent on current and evolving practice workload and staffing levels:
- Maintaining and monitoring the practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming (and outgoing) mail
- Taking messages and passing on information
- Filing and retrieving paperwork
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
Person Specification
Qualifications
Essential
- Good standard of general education
- Standard Grade Mathematics or equivalent
- Standard Grade English or equivalent
Experience
Essential
- Practical experience of working with others
- Experience of using own initiative
- Experience of customer service
Desirable
- Experience of working within a General Practice Reception environment
- Practical experience of computerised recording systems
Skills
Essential
- Good communication skills (Written and Oral)
- IT and Keyboard skills
- The ability to follow procedures and work to deadlines
- Ability to handle situations of potential conflict
- Interpersonal skills
Desirable
Personal qualities
Essential
- Planning and organising
- Performing under pressure
- Adaptability to change
- Team working
- Self-motivated
- Flexibility
- Confidentiality
- Awareness of potential conflicts of interest
Knowledge
Desirable
- An understanding of a General Practice Reception environment
Person Specification
Qualifications
Essential
- Good standard of general education
- Standard Grade Mathematics or equivalent
- Standard Grade English or equivalent
Experience
Essential
- Practical experience of working with others
- Experience of using own initiative
- Experience of customer service
Desirable
- Experience of working within a General Practice Reception environment
- Practical experience of computerised recording systems
Skills
Essential
- Good communication skills (Written and Oral)
- IT and Keyboard skills
- The ability to follow procedures and work to deadlines
- Ability to handle situations of potential conflict
- Interpersonal skills
Desirable
Personal qualities
Essential
- Planning and organising
- Performing under pressure
- Adaptability to change
- Team working
- Self-motivated
- Flexibility
- Confidentiality
- Awareness of potential conflicts of interest
Knowledge
Desirable
- An understanding of a General Practice Reception environment
Employer details
Employer name
Primary Integrated Community Services
Address
Meden Medical Services
Church Street
Warsop, Mansfield
Nottinghamshire
NG20 0BP
Employer's website
http://picsnhs.org.uk/ (Opens in a new tab)
