Assistant Clinical Services Lead

Primary Integrated Community Services


This job is now closed

Job summary

Are you an experienced clinician who likes an operational challenge?

By contributing to the strategic development of PICS and the NHS, you will help to make essential improvements to patient services.

Can you work cooperatively with a multi-disciplinary team?

You will develop your professional leadership and communication skills to work at strategic and operational levels to support the Clinical Services Lead in developing staff and services.

Do you have the managerial knowledge to support your team?

Your team will consist of clinicians and administrative staff. It is vital to retain and support your team, whilst supporting the recruitment of new staff.

Main duties of the job

Key Responsibilities:

  • To provide professional leadership of the clinical and administrative teams
  • To deliver high quality, effective services
  • To manage people and your own workload
  • To manage risk and promote safety
  • To strategically develop service improvements

Key Requirements:

  • Registered General Nurse/Allied Health Professional
  • Evidence of Continued Professional Development
  • Evidence of Post Graduate Education
  • Completed RCN Clinical Leadership Programme or similar

About us

We offer a comprehensive package which includes:

  • Part of a team of experienced practitioners and supported by a Clinical Services Lead who will help support your professional development
  • Part of the NHS Pension Scheme or an alternative government-based scheme (based on eligibility) with generous employer contributions
  • Competitive salaries with clear progression pathways – referenced to NHS Agenda for Change
  • Fully integrated with NHS IT systems
  • Generous annual leave entitlement which references NHS Agenda for Change and recognises previous NHS service
    • On appointment – 27 days plus 8 days bank holiday entitlement
    • After 5 years – 29 days plus 8 days bank holiday entitlement
    • After 10 years – 33 days plus 8 days bank holiday entitlement
  • Competitive leave entitlement that includes sickness pay and maternity leave
  • Join a caring culture and a company of can-do experts

Job description

Job responsibilities


This is a substantial and challenging post which will require development of leadership skills, excellent communication skills and a proven capacity to work across the multi-professional spectrum at both strategic and operational levels. There are opportunities to engage with key stakeholders and demonstrate competencies in the delivery of services provided by Primary Integrated Community Services Ltd (PICS).

The post holder will be responsible to the Clinical Services Lead (CSL) to support the operational management of clinical and administrative services providing leadership and ensuring the development of effective teams and service provision.


Professional Leadership of the Clinical and Associated Administrative Teams

  • Provide professional leadership to the Clinical Teams maximising the performance of individuals and the efficiency and effectiveness of the team and ensuring the delivery of high-quality services for patients.
  • To assist with annual appraisals and mid-year reviews of personal development plans.
  • Provide personal support for staff and CSL when required, particularly in relation to issues that affect their ability to work.

Delivery of High Quality, Effective Services

  • Support the clinical teams in contributing to organisational targets, both local and national within the disease management agenda.
  • Assist in the development of organisational protocols and policies, promoting evidence-based practice.
  • Support the implementation of and adherence to local/national, clinical commissioning group, PCN and practice policies, proposed developments, and improvements to service delivery.

Communication and Teamwork

  • Build and lead cohesive and effective clinical teams which work effectively within the wider organisational team.
  • Use well developed communication, negotiation and conflict management skills which require empathy, reassurance, and persuasive skills to ensure the teams work effectively to provide high quality care.
  • Build effective working relationships with a wide array of statutory and voluntary organisations for the benefit of patient care and facilitate good working relationships between agencies.

Managing People/Self

  • Support the strategy for the services in conjunction with the CSL and Managing Director.
  • Assist on recruitment and retention of new staff within the organisation.
  • Assist on the management of sickness and absence, disciplinary and grievance procedures.

Learning and Development

  • Develop own knowledge and practice to meet objectives/changes in service, through attendance on study days, self-directed learning, clinical supervision, and reflection on practice.
  • Disseminate learning and information to other team members to share good practice and inform others about current and future developments.
  • Actively promote the workplace as a learning environment, encouraging everyone to learn from each other and from external good practice.

Management of Risk / Promotion of Safety

  • Ensure clinical staff actively implements safeguarding protocols for children and vulnerable adults and to know who to refer to and how to escalate concerns about radicalisation.
  • Ensure regulatory standards are met including those defined by the Nursing and Midwifery Council (NMC) (e.g. revalidation requirements), The Health Care Professions Council (HCPC) and the Care Quality Commission.
  • Manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients.

Strategic Development of Service Improvement

  • Contribute to the strategic development of the organisation and public health services to meet patient and population needs within the Primary Care Networks and across the wider local healthcare economy.
  • Develop links within the CCG and other local and national bodies, working across multi-professional and agency boundaries relevant to Primary Care to develop existing and new services.
  • Identify, apply, and disseminate research findings relating to clinical practice.

Equality and Diversity

  • Identify patterns of discrimination and take action to overcome this and promote diversity and equality of opportunity.
  • Support people who need assistance in exercising rights.
  • Monitor and evaluate adherence to local chaperoning policies.

Financial Responsibilities

  • Working alongside the CSL, develop budgets and hold authorised signatory to and agreed level.
  • Monitor stocks and co-ordinate requests and keep within budget.

Working Conditions

  • Frequent use of VDU equipment.
  • Requirement to travel between different locations e.g. Meeting Venues, Practices, PICS Offices.

Information Resources

  • Ensure that staff maintain accurate, comprehensive documentation in line with legal, professional, and organisational requirements. Ensure all information regarding each patient related contact is recorded within SystmOne.

Clinical Governance

  • Ensure teams remain compliant within all policies and procedures and that all safety standards are adhered too.
  • Maintain and sustain quality improvement.
  • Actively contribute to the organisation’s objectives relating to quality and clinical governance by supporting evidence-based quality improvement activities that improve the experience for the patient.

Please download the supporting documentation for full role details and to assist with your application.

Person Specification



  • Please provide details of your CPD, using examples where necessary.
  • Please provide your registration number of your professional registration.



  • Please provide detailed information of how you feel that your experience is suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Personal Qualities


  • Please provide details for why you would be a great fit for this role and why you have decided to apply.

Knowledge and skills


  • Please provide detailed information of how you feel that your knowledge and skills are suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Primary Integrated Community Services


Unit H4 Ash Tree Court

Nottingham Business Park




Employer's website (Opens in a new tab)

For questions about the job, contact:

Alison Sutherland

Date posted

05 November 2021

Pay scheme

Agenda for change


Band 8a


Negotiable £28,275.60 - £31,931.40 per annum



Working pattern

Part-time, Flexible working

Reference number


Job locations

Unit H4 Ash Tree Court

Nottingham Business Park




Supporting documents

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