Administrative Assistant

Primary Integrated Community Services

Information:

This job is now closed

Job overview

At Primary Integrated Community Services (PICS), we are committed to putting patient care first and we are looking for a dedicated, enthusiastic administrator who shares our values and our passion for good quality patient focused care providing administration support to our Acute Home Visiting Service.

PICS is an innovative and rapidly expanding primary care organisation providing quality health services, delivered by local professionals to benefit our local communities.

We have an exciting opportunity for an enthusiastic Administrator to join our dynamic, Acute Home Visiting Service team. This permanent position is well suited to an individual who is enthusiastic about providing high quality administrative support.

Main duties of the job

KEY RESPONSIBILITIES

  • To act as an Administrator for the AVS service at Primary Integrated Community Services Ltd. Part of your role may involve working at multiple different sites in Nottingham, Newark and Sherwood and any other future service areas.
  • Taking telephone calls from practices logging Visits for the service, registering patients then passing the visit over to the clinicians out on the patch.
  • Offer general assistance to the PICS team and project a positive, friendly and empathetic image to patients and other visitors, either in person or via the telephone at all times.

KEY REQUIREMENTS

  • Excellent knowledge of Microsoft Office software
  • Experience in an admin/business customer service environment
  • Experience of dealing with sensitive/confidential information

About us

We offer a comprehensive package which includes:

  • Part of a team of experienced practitioners and supported by a Clinical Services Lead who will help support your professional development
  • Part of the NHS Pension Scheme or an alternative government based scheme (based on eligibility) with generous employer contributions
  • Competitive salaries with clear progression pathways referenced to NHS Agenda for Change
  • Fully integrated with NHS IT systems
  • Generous annual leave entitlement which references NHS Agenda for Change and recognises previous NHS service
    • On appointment 27 days plus 8 days bank holiday entitlement
    • After 5 years 29 days plus 8 days bank holiday entitlement
    • After 10 years 33 days plus 8 days bank holiday entitlement
  • Competitive leave entitlement that includes sickness pay and maternity leave
  • Join a caring culture and a company of can do experts

Job description

Job responsibilities

JOB SUMMARY:

  • To act as an Administrator for the AVS service at Primary Integrated Community Services Ltd. Part of your role may involve working at multiple different sites in Nottingham, Newark and Sherwood and any other future service areas.
  • Taking telephone calls from practices logging Visits for the service, registering patients then passing the visit over to the clinicians out on the patch.
  • Cover the Front Desk act as a liaison source of information for staff (internal and external) in relation to PICS.
  • Offer general assistance to the PICS team and project a positive, friendly and empathetic image to patients and other visitors, either in person or via the telephone at all times.
  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
  • Undertake a variety of administrative duties to assist in the smooth running of the PICS including the provision of secretarial and clerical support to clinical staff and other members of the PICS team.
  • Facilitate effective communication between patients, members of PICS, secondary care and other associated healthcare agencies.

DUTIES AND RESPONSIBILITIES:

The duties and responsibilities to be undertaken by members of the PICS administration team may include any or all of the items in the following list, and any other duties deemed commensurate of this role:

  • Acute Home Visiting Service taking Visits over the telephone passing to the clinicians via a clinical system.
  • Liaise with practices to provide a professional service.
  • Computer data entry/data allocation and collation; processing and recording information accurately.
  • Word/data processing, filing, photocopying, binding and scanning.
  • Taking messages and passing on information.
  • Provision of refreshments for staff and visitors as required; also keeping the kitchen area clean and tidy.
  • Keep the PICS clinical and administration teams informed of any matters arising as necessary, or as requested by other members of the clinical or administration team.
  • To provide cover for members of the administration team during periods of sickness and annual leave.
  • Appropriate smart business wear to promote a professional image of PICS is essential.

GENERAL ROLE REQUIREMENTS:

This job description is not designed to be an exhaustive list of duties and responsibilities, but represents the current key areas of work. The content of this post will be reviewed in consultation with the post holder when necessary and in line with service developments.

The post holder will:

  • Ensure that PICS policies are adhered to within the post holders own work area, including proposing changes to working practices as a result of new guidelines or legislation.
  • Have excellent communication and interpersonal skills to develop good working relationships with all PICS staff, Commissioners and associated healthcare agencies at all levels.
  • Initiating contact with and responding to, requests from team members, managers and associated healthcare agencies and providers.
  • A smart appearance, to promote a professional image of PICS is essential.

Please download the supporting information for full role details.

Person Specification

Personal qualities

Essential

  • Please provide details for why you would be a great fit for this role and why you have decided to apply.

Skills and Abilities

Essential

  • Please provide detailed information of how you feel that your skills and ability are suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Experience

Essential

  • Please provide detailed information of how you feel that your experience is suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Qualifications

Essential

  • Please provide details of how your qualifications will support you in the role, using examples where necessary.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Integrated Community Services

Address

Unit H4 Ash Tree Court

Nottingham Business Park

Nottingham

Nottinghamshire

NG8 6PY


Employer's website

http://picsnhs.org.uk/


Date posted

27 May 2021

Pay scheme

Agenda for change

Band

Band 2

Salary

£12,003.33 to £12,891.33 a year

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

E0220-21-3114

Job locations

Unit H4 Ash Tree Court

Nottingham Business Park

Nottingham

Nottinghamshire

NG8 6PY


Supporting documents

For help with your application, contact:

If there's technical issues with the website, contact:

Email:

nhsbsa.nhsjobs@nhsbsa.nhs.uk

Telephone:

0300 330 1013

Outside UK:

+44 300 330 1013

Opening times:

Monday to Friday: 8am to 6pm

Saturday: 9am to 3pm

Closed Bank Holidays including Easter Sunday, Christmas Day, Boxing Day and New Year's Day.