PCN Care Coordinator

Primary Integrated Community Services

Information:

This job is now closed

Job overview

We have an exciting opportunity for a PCN Care Coordinator to join our dynamic team. We are looking for someone who is enthusiastic about providing high quality care.

You will be based within Rosewood Primary Care Network covering:

  • Roundwood Surgery
  • Acorn Medical Practice
  • Churchside Medical Practice
  • Forest Medical Group
  • Millview Surgery
  • Roundwood Surgery

Rosewood PCN has a patient population in excess of 46,900. You will be part of a wider team of Care Coordinators and supported by our Care Coordination Manager and Team Leaders who are on the PICS leadership team.

Main duties of the job

KEY RESPONSIBILITIES

  • To provide coordination, administrative and support to the Clinical teams and other members of the PCN
  • To support the coordination and delivery of multidisciplinary team meetings for care home residents
  • To proactively identify residents in care homes who require a personalised care and support plan

KEY REQUIREMENTS

  • Good standard of education GCSE or equivalent in English and Mathematics

About us

Benefits of working for PICS

We offer a comprehensive package which includes:

  • Part of a team of experienced practitioners and supported by a *INSERT LEAD* who will help support your professional development
  • Part of the NHS Pension Scheme or an alternative government based scheme (based on eligibility) with generous employer contributions
  • Competitive salaries with clear progression pathways referenced to NHS Agenda for Change
  • Fully integrated with NHS IT systems
  • Generous annual leave entitlement which references NHS Agenda for Change and recognises previous NHS service
    • On appointment 27 days plus 8 days bank holiday entitlement
    • After 5 years 29 days plus 8 days bank holiday entitlement
    • After 10 years 33 days plus 8 days bank holiday entitlement
  • Competitive leave entitlement that includes sickness pay and maternity leave
  • Join a caring culture and a company of can do experts

Job description

Job responsibilities

JOB SUMMARY

The post holder will work within the PCN Team, providing coordination, administrative and support to the Clinical teams and other members of the PCN.

The post holder will work closely with Care Homes, General Practices and existing services to support the coordination and delivery of multidisciplinary team meetings for care home residents.

The post holder will support the PCN to proactively identify residents in care homes who require a personalised care and support plan.

ROLE OBJECTIVES:

The post holder, working closely with the PCN team, Care Home, GPs and existing community services will:

  • Coordinate Multi-Disciplinary Team meetings for people living in care homes
  • Utilise Population Health Intelligence to proactively identify care home residents and work with the PCN team to enable the PCN team to deliver personalised care
  • Utilise Population Health Intelligence tools where needed to support other patients in the PCN.

ADDITIONAL RESPONSBILITIES:

  • Be responsible for daily updating of patients on e-HealthScope Workflow to identify care residents to support the PCN team with identifying community pathways that might prevent hospital admission and for identifying potential gaps in care
  • Be responsible for arranging, attending and minuting Care home Multi-Disciplinary Team Meetings
  • Proactively prepare any actions prior to the MDT ensuring all relevant clinicians are present
  • To record patient interventions on relevant electronic database systems (e.g. SystmOne) and contribute to report generation, analysis and production
  • Follow up on all forward actions resulting from MDT discussions
  • Be responsible for logging and making referrals
  • To contribute to the integration of health and social care by maintaining up to date recording systems for all agencies within the PCN Team and providing information to any member of the PCN Team in order to ease processes and communication in agreement with data protection protocol
  • To be responsible for recording, reporting and producing evaluation reports which will include evaluation detailing effectiveness outcomes of new roles.
  • To be customer (patient, carer, GP) focused when representing the service
  • To work collaboratively with other teams and services to maintain an effective and efficient service
  • To offer appropriate support and guidance to patients and their families/carers
  • To plan / organise work using own initiative, whilst being able to work as a valuable member of a team
  • To have excellent IT skills, to include Microsoft Office, Outlook and Excel
  • To undertake general office duties to support the role
  • To work effectively as part of a team to provide cover for Care Coordination Teams when required and to be flexible regarding working hours to meet the needs of the service
  • To ensure all electronic records are updated and complete within the agreed time-scales
  • To use a range of verbal and non-verbal communication tools to communicate effectively with patients, carers and families and colleague
  • Provide coordination of and participate in relevant internal and external working groups and provide project advice, expertise and support where requested
  • Support the PCN team by inputting into the overall strategy development and programming of work streams by applying knowledge and understanding of programme and project management
  • Work with key personnel in the PCN to develop & support collective general practice projects including areas of federated working
  • Work towards completing the appropriate training to deliver and support the Comprehensive Model for Personalised Care
  • Work closely and in partnership with the Social Prescribing Link Worker(s)
  • Provide coordination of and participate in relevant internal and external working groups and provide project advice, expertise and support where requested
  • To participate in the review and appraisal process
  • To carry out any other reasonable duties as requested by a manager to ensure quality of service
  • To participate in any relevant training/courses/conferences
  • Complete mandatory training
  • Use clinical systems for record keeping, audit and evaluation
  • Develop and implement data collection systems that will provide accurate and timely data.
  • Maintain confidentiality

Please download the PCN Care Coordinator job description for full details of the role.

Person Specification

Other requirements

Essential

  • Driver with sole use of vehicle

Autonomy

Essential

  • Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales

Personal qualities

Essential

  • Adaptable and flexible
  • Ability to use own initiative when appropriate
  • Ability to build and maintain effective working relationships
  • Ability to challenge and be challenged
  • Ability to motivate self and others, and to work as part of a team
  • Ability to work flexibly to meet the needs of the service
  • Ability to communicate with a high level of effectiveness both verbally and in writing

Skills and abilities

Essential

  • Understanding and able to deal with confidential and sensitive issues when liaising with team members / other professionals
  • Ability to prioritise and organise workload to meet deadlines
  • Ability to work under pressure with constant interruptions requiring skills in multi-tasking, maintaining accuracy at all times
  • Ability to problem solve and support others in resolving problems
  • Ability to work in partnership with other agencies
  • Ability to manage conflicting issues assertively and sensitively

Desirable

  • Ability to use electronic patient record / TPP Clinical SystmOne

Knowledge

Essential

  • Understanding of Clinical Governance
  • Understanding of Confidentiality and Data Protection Act

Desirable

  • Working knowledge of the management of databases
  • Knowledge of local guidelines
  • Knowledge and understanding of relevant health and social care legislation and initiatives

Experience

Essential

  • Experience of office procedures working at a high level as part of an administration team / within an administration role
  • Experience of setting up and implementing internal processes and procedures.
  • Experience of dealing with sensitive/confidential information
  • Experience of working with reception / telephone environments
  • Proven administrative experience

Desirable

  • Experience of working within Multidisciplinary teams

Qualifications

Essential

  • Good standard of education GCSE or equivalent in English and Mathematics

Desirable

  • A-level / NVQ level 3 or equivalent experience in admin / business / marketing / customer service environment
  • Degree level education or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Integrated Community Services

Address

Unit H4 Ash Tree Court

Nottingham Business Park

Nottingham

Nottinghamshire

NG8 6PY


Employer's website

http://picsnhs.org.uk/


Date posted

14 April 2021

Pay scheme

Agenda for change

Band

Band 4

Salary

£21,892 to £24,157 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

E0220-21-0551

Job locations

Unit H4 Ash Tree Court

Nottingham Business Park

Nottingham

Nottinghamshire

NG8 6PY


Wood Street

Mansfield

Nottinghamshire

NG18 1QQ


Supporting documents

For help with your application, contact:

Nicky Render

nicky.render@nhs.net

If there's technical issues with the website, contact:

Email:

nhsbsa.nhsjobs@nhsbsa.nhs.uk

Telephone:

0300 330 1013

Outside UK:

+44 300 330 1013

Opening times:

Monday to Friday: 8am to 6pm

Saturday: 9am to 3pm

Closed Bank Holidays including Easter Sunday, Christmas Day, Boxing Day and New Year's Day.