Medical Receptionist

Primary Integrated Community Services

Information:

This job is now closed

Job overview

Primary Integrated Community Services are an innovative and rapidly expanding primary care organisation and are looking for an enthusiastic, motivated Receptionist to work at Peacock Healthcare.

We are looking for a flexible, enthusiastic, reliable and hardworking individual to join our team. The post holder will be part of our growing organisation and will be supported by the Practice Manager and your colleagues.

Our reception team are the first contact with our patients and are vital to the provision of excellent patient care.

You will have to be empathetic, kind but also quite assertive at times when interacting with our patients. You will need to have a good listening ear and be able to offer more information to our patients than they realise they actually need. Signposting our patients to the correct services for them is important, as is utilising the resources we have available. Finding the balance can sometimes be challenging but we do it, and do it very well.

Main duties of the job

KEY RESPONSIBILITIES

  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
  • Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
  • Deal with all general enquiries, explain procedures and make new and follow-up appointments.

KEY REQUIREMENTS

  • Standard grade in Mathematics (or equivalent)
  • Standard grade in English (or equivalent)
  • Good standard of general education

About us

BENEFITS OF WORKING FOR PICS

We offer a comprehensive package which includes:

  • Working in a supportive environment with on the job training
  • Auto Enrolment to the NHS Pension Scheme or an alternative government based scheme (based on eligibility)
  • Access to NHS IT systems
  • Annual leave entitlement referencing Agenda for Change: On Appointment 27 days plus 8 days bank holiday entitlement; After 5 years 29 days plus 8 days bank holiday entitlement; After 10 years 33 days plus 8 days bank holiday entitlement
  • Recognition of previous NHS service for Annual leave and sickness pay

Job description

Job responsibilities

JOB PURPOSE:

  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
  • Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

JOB RESPONSBILITIES:

  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
  • Deal with all general enquiries, explain procedures and make new and follow-up appointments.
  • Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
  • Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
  • Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
  • Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
  • Action repeat prescription requests and ensure that they are ready for collection by the patient within 72 hours, either on the computer or manually.
  • Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork.
  • Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
  • Enter patient information on to the computer as required.
  • Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.
  • Ensure records are kept in good repair with all necessary information on the outside cover clearly visible.
  • Make and serve refreshments, ensure the kitchen is kept clean and tidy and air and tidy the waiting room in turn with other staff.
  • Ensure that all new patients are registered onto the computer system promptly and accurately.

Person Specification

Skills

Essential

  • The ability to:
  • Follow procedures and work to deadlines
  • Handle situations of potential conflict
  • Communicate effectively

Experience

Essential

  • Experience of working in a team and individually
  • Experience of using own initiative
  • Experience of customer service

Desirable

  • Experience of working within a General Practice Reception environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Integrated Community Services

Address

Peacock Healthcare

428 Carlton Hill

Nottingham

NG4 1HQ


Employer's website

http://picsnhs.org.uk/


Date posted

22 April 2021

Pay scheme

Other

Salary

Negotiable

Contract

Permanent

Working pattern

Full-time, Part-time, Job share

Reference number

E0220-21-0501

Job locations

Peacock Healthcare

428 Carlton Hill

Nottingham

NG4 1HQ


Supporting documents

For help with your application, contact:

Sally Haywood or Jackie Brittlebank

01159580415

If there's technical issues with the website, contact:

Email:

nhsbsa.nhsjobs@nhsbsa.nhs.uk

Telephone:

0300 330 1013

Outside UK:

+44 300 330 1013

Opening times:

Monday to Friday: 8am to 6pm

Saturday: 9am to 3pm

Closed Bank Holidays including Easter Sunday, Christmas Day, Boxing Day and New Year's Day.