Receptionist

Primary Integrated Community Services

Information:

This job is now closed

Job overview

We are looking for a flexible, enthusiastic, reliable and hardworking individual to join our team. The post holder will be part of our growing organisation and will be supported by the Practice Manager and your colleagues.

Do you have the personality and the ability to go through a whole range of emotions in one day and still come back to the front line positive and motivated the next day?

Our reception team are the first contact with our patients. You will see a variety of emotions displayed and have to be empathetic, kind but also quite assertive at times when interacting with our patients. You will need to have a good listening ear and be able to offer more information to our patients than they realise they actually need. Signposting our patients to the correct services for them is important, as is utilising the resources we have available. Finding the balance can sometimes be challenging but we do it, and do it very well.

Main duties of the job

KEY RESPONSIBILITIES

  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
  • Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
  • Deal with all general enquiries, explain procedures and make new and follow-up appointments.

KEY REQUIREMENTS

  • Standard grade in Mathematics (or equivalent)
  • Standard grade in English (or equivalent)
  • Good standard of general education

About us

We offer a comprehensive package which includes:

  • Part of a team of experienced practitioners and supported by a Practice Manager who will help support your professional development
  • Part of the NHS Pension Scheme or an alternative government based scheme (based on eligibility) with generous employer contributions
  • Competitive salaries with clear progression pathways referenced to NHS Agenda for Change
  • Fully integrated with NHS IT systems
  • Generous annual leave entitlement which references NHS Agenda for Change and recognises previous NHS service
    • On appointment 27 days plus 8 days bank holiday entitlement
    • After 5 years 29 days plus 8 days bank holiday entitlement
    • After 10 years 33 days plus 8 days bank holiday entitlement
  • Competitive leave entitlement that includes sickness pay and maternity leave
  • Join a caring culture and a company of can do experts

Job description

Job responsibilities

JOB PURPOSE:

  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
  • Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

JOB RESPONSBILITIES:

  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
  • Deal with all general enquiries, explain procedures and make new and follow-up appointments.
  • Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
  • Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
  • Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
  • Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
  • Action repeat prescription requests and ensure that they are ready for collection by the patient within 72 hours, either on the computer or manually.
  • Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork.
  • Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
  • Enter patient information on to the computer as required.
  • Patient notes and correspondence:
  • Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to.
  • Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.
  • Ensure records are kept in good repair with all necessary information on the outside cover clearly visible.
  • Make and serve refreshments, ensure the kitchen is kept clean and tidy and air and tidy the waiting room in turn with other staff.
Please download the supporting documentation (job description and person spec) for full role responsbilities.

Person Specification

Personal qualities

Essential

  • Please provide details for why you would be a great fit for this role and why you have decided to apply.

Skills and ability

Essential

  • Please provide detailed information of how you feel that your skills and ability are suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Experience

Essential

  • Please provide detailed information of how you feel that your experience is suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Integrated Community Services

Address

Peacock Healthcare

428 Carlton Hill

Nottingham

NG4 1HQ


Employer's website

http://picsnhs.org.uk/


Date posted

01 June 2021

Pay scheme

Other

Salary

£9 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

E0220-21-0156

Job locations

Peacock Healthcare

428 Carlton Hill

Nottingham

NG4 1HQ


Supporting documents

For help with your application, contact:

Jackie Brittlebank

Jackie.brittlebank1@nhs.net

01159580415

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Email:

nhsbsa.nhsjobs@nhsbsa.nhs.uk

Telephone:

0300 330 1013

Outside UK:

+44 300 330 1013

Opening times:

Monday to Friday: 8am to 6pm

Saturday: 9am to 3pm

Closed Bank Holidays including Easter Sunday, Christmas Day, Boxing Day and New Year's Day.