Job summary
DEPOT MANAGER G4S PATIENT TRANSPORT SERVICES
Canterbury area £30,176.88 per annum
Full Time, Permanent, Various Shifts, Excellent Company benefits including Contributory Pension, G4S Life Assurance Scheme, Employee Assistance Programme and subsidised Healthcare Plan
Main duties of the job
We are actively recruiting for a Depot manager in Canterbury to ensure the effective and efficient day-to-day resource of operation within the patient transport department by coordinating the distribution ofpatient journeys and managing the operational staff.
About us
G4S Patient Transport Services is one of the UKs largest Non-Emergency Patient Transport providers,carrying out over 50,000 journeys on behalf of the NHS every year. With 12 operational bases across theUK and a dedicated call centre, we employ over 720 members of staff to deliver safe, caring, high-qualitypatient transport.
Equality and Diversity is an important part of G4S Patient Transport Services. We actively encourageapplications from all backgrounds and are a fully inclusive employer who aims to support all employees tobe their true selves. We are happy to discuss any reasonable adjustments for either the role or during therecruitment process.
G4S Patient Transport Services is committed to safeguarding and promoting the wellbeing of children andadults at risk and each employee is expected to support these goals.
At G4S, we understand that our people are our greatest asset and an essential part of our long-termbusiness strategy. As such we are committed to the ongoing professional development and wellbeing ofour staff, offering extensive training and progression opportunities and investing in the physical andmental health of our workforce.
Please note that these vacancies are subject to a 3 year checkable history and the strict vetting standardsset by G4S.
You must be eligible to work in the UK and must have been resident in the UK for a minimum period of 3years.
Job description
Job responsibilities
- Responsible for the delivery of the day to day services to patients providing support for operational,clinical and make ready staff to ensure a smooth process. (Aligned to contracted expectations)
- Ensure that productivity and efficiency is managed from the start of shift to the end of shift andcrew performance is monitored and challenged if required.
- Work closely with and report to the Operations Manager (Ops Manager) on daily performance andhighlight any areas of concern that may affect patient experience including Safety / Service / Costs Compliance
- Review patient feedback, highlight and feedback positive comments to appropriate colleagues,review negative feedback to look for root cause analysis, implement improvements and lessonslearnt where appropriate.
- Monitor Vehicles and equipment to ensure always kept clean, fully maintained in line with setschedules and stocked with consumables, and any issues reported. (Audit, Spot Checks)
- Health and safety awareness and understanding monitored by depot / contract performanceincluding risk assessments and record of improvement within depot, and support from H&SManager.
- Be part of evening and on call rota and provide out of hours management cover as required
- Ensure all staff are sufficiently trained for their duties and the training matrix is always up to date,including manual handling and use of equipment.
- Maximise performance / utilization and attendance of the contract / depots under yourmanagement and undertake supervision of journeys to ensure compliance
- Ensure compliance with CQC standards, supporting the Operations Manager with regular audits
- Manage sickness absence for formal short & long term sickness meetings with employees includingreport processing and trend reviews.
- Complaints management and investigation lessons learnt and implementation of improvementsclosely linking in with the compliance team.
- Understand and deliver contractual and service requirements for all hospitals in line withexpectations and in a timely manner
- Ownership for all day to day operational activity within the contracts under your control includingresourcing, shift rostering and control.
- Ensure appropriate action is taken relating to disciplinary and grievance issues and that proceduresare carried out in line with current legislation and company policies
- Ensure that all employees receive employment development reviews (EDR) in line with companypolicy.
- Ensure the Companys reputation for quality and service is enhanced with any customer or externalinteractions service users by maintaining proper standards in all services.
- Promote employee engagement within the team and work with the Relationship Manager inimplementing positive engagement ideas and initiatives within each base/hospital.
- Support, lead, motivate and monitor staff in order to develop and improve their skills, so thatcustomer expectations are continually met or exceeded.
- To understand patients special needs and mobility to ensure their safe transport ensuring thepatients dignity and respect is maintained.
Job description
Job responsibilities
- Responsible for the delivery of the day to day services to patients providing support for operational,clinical and make ready staff to ensure a smooth process. (Aligned to contracted expectations)
- Ensure that productivity and efficiency is managed from the start of shift to the end of shift andcrew performance is monitored and challenged if required.
- Work closely with and report to the Operations Manager (Ops Manager) on daily performance andhighlight any areas of concern that may affect patient experience including Safety / Service / Costs Compliance
- Review patient feedback, highlight and feedback positive comments to appropriate colleagues,review negative feedback to look for root cause analysis, implement improvements and lessonslearnt where appropriate.
- Monitor Vehicles and equipment to ensure always kept clean, fully maintained in line with setschedules and stocked with consumables, and any issues reported. (Audit, Spot Checks)
- Health and safety awareness and understanding monitored by depot / contract performanceincluding risk assessments and record of improvement within depot, and support from H&SManager.
- Be part of evening and on call rota and provide out of hours management cover as required
- Ensure all staff are sufficiently trained for their duties and the training matrix is always up to date,including manual handling and use of equipment.
- Maximise performance / utilization and attendance of the contract / depots under yourmanagement and undertake supervision of journeys to ensure compliance
- Ensure compliance with CQC standards, supporting the Operations Manager with regular audits
- Manage sickness absence for formal short & long term sickness meetings with employees includingreport processing and trend reviews.
- Complaints management and investigation lessons learnt and implementation of improvementsclosely linking in with the compliance team.
- Understand and deliver contractual and service requirements for all hospitals in line withexpectations and in a timely manner
- Ownership for all day to day operational activity within the contracts under your control includingresourcing, shift rostering and control.
- Ensure appropriate action is taken relating to disciplinary and grievance issues and that proceduresare carried out in line with current legislation and company policies
- Ensure that all employees receive employment development reviews (EDR) in line with companypolicy.
- Ensure the Companys reputation for quality and service is enhanced with any customer or externalinteractions service users by maintaining proper standards in all services.
- Promote employee engagement within the team and work with the Relationship Manager inimplementing positive engagement ideas and initiatives within each base/hospital.
- Support, lead, motivate and monitor staff in order to develop and improve their skills, so thatcustomer expectations are continually met or exceeded.
- To understand patients special needs and mobility to ensure their safe transport ensuring thepatients dignity and respect is maintained.
Person Specification
Experience
Essential
- Working as part of a small and dynamic team, we are looking for a tenacious, enthusiastic person with a can-do attitude to work across the Patient Transport Contract.
- You must have excellent people and communication skills, a high level of attention to detail along with strong problem-solving skills. You must have the ability to embrace complexity, be a part of a busy and fast
- paced environment and be flexible and adaptable to deal with ever-changing scenarios.
- It is essential that you are a dynamic and engaging individual who shares our ethics and values to deliver a first class service. A great communicator, with excellent IT skills, you will play a pivotal part in helping shape G4S Patient Transport Services for the future.
Person Specification
Experience
Essential
- Working as part of a small and dynamic team, we are looking for a tenacious, enthusiastic person with a can-do attitude to work across the Patient Transport Contract.
- You must have excellent people and communication skills, a high level of attention to detail along with strong problem-solving skills. You must have the ability to embrace complexity, be a part of a busy and fast
- paced environment and be flexible and adaptable to deal with ever-changing scenarios.
- It is essential that you are a dynamic and engaging individual who shares our ethics and values to deliver a first class service. A great communicator, with excellent IT skills, you will play a pivotal part in helping shape G4S Patient Transport Services for the future.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
