Call Handler - Patient Transport Services

G4S

Information:

This job is now closed

Job summary

Call Handlers - Patient Transort Services

Salary:£21,673.60 per annum

Working Hours: Permanent, Full Time, 40 hours per week

Location: Chelmsford,CM1 2QE

At G4S Patient Transport Services (PTS), we transport patients to and from their medical appointments, safely, comfortably and on time. We work in partnership with NHS Trusts to offer a high quality service to our service users.

Main duties of the job

Our Helpdesk Agents/Call Handlers are the first point of contact for anyone wishing to book or to query a patient transport journey. As a Call Handler your duty is to predominantly take enquiries from patients, patient representatives, care homes or health care professionals.

You do not need any experience in healthcare as full comprehensive training will be provided, however you do need to be dedicated to patient care and be able to work the shift patterns allocated.

About us

Benefits

  • Company pension scheme with employer contributions

  • G4S Life Assurance Scheme

  • Charity work- Match-it and Payroll Giving

  • Employee Assistance Programme Scheme (Confidential Counselling Services, 24/7 support specialising in health and medical )

  • Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers

  • Refer a Friend Scheme

  • Progression, training and development opportunities.

  • Subsidised healthcare plan

Why G4S?

G4S Patient Transport Services is one of the UKs largest Non-Emergency Patient Transport providers, carrying out over 50,000 journeys on behalf of the NHS every year. With 12 operational bases across the UK and a dedicated call centre, we employ over 720 members of staff to deliver safe, caring, high-quality patient transport.

At G4S, we understand that our people are our greatest asset and an essential part of our long-term business strategy. As such we are committed to the ongoing professional development and wellbeing of our staff, offering extensive training and progression opportunities and investing in the physical and mental health of our workforce.

Date posted

10 May 2023

Pay scheme

Other

Salary

£21,673.60 a year

Contract

Permanent

Working pattern

Full-time

Reference number

E0218-23-0102

Job locations

2 Cromar Way

Chelmsford

CM1 2QE


Job description

Job responsibilities

What's involved:

  • Handling inbound and outbound calls

  • Logging jobs and allocating work

  • Dealing with queries and complaints quickly and efficiently

  • Taking down clear and concise information

  • Enthusiastic and friendly, approachable customer focused personality with exceptional communication skills ensure maximum efficiency and coverage.

Job description

Job responsibilities

What's involved:

  • Handling inbound and outbound calls

  • Logging jobs and allocating work

  • Dealing with queries and complaints quickly and efficiently

  • Taking down clear and concise information

  • Enthusiastic and friendly, approachable customer focused personality with exceptional communication skills ensure maximum efficiency and coverage.

Person Specification

Qualifications

Essential

  • Ability to work to deadlines, at times under considerable pressure without compromising standards of performance and keeping calm under pressure.
  • Ability to work effectively as part of a team.
  • Strong communication and interpersonal skills.
  • A caring attitude and an outgoing, friendly manner with the ability to show empathy.
  • Flexibility
  • Previous experience as a customer call handler is desirable

Desirable

  • Experience of working in a Confidential environment.
  • Geographical knowledge of the local areas to be worked within.
Person Specification

Qualifications

Essential

  • Ability to work to deadlines, at times under considerable pressure without compromising standards of performance and keeping calm under pressure.
  • Ability to work effectively as part of a team.
  • Strong communication and interpersonal skills.
  • A caring attitude and an outgoing, friendly manner with the ability to show empathy.
  • Flexibility
  • Previous experience as a customer call handler is desirable

Desirable

  • Experience of working in a Confidential environment.
  • Geographical knowledge of the local areas to be worked within.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

G4S

Address

2 Cromar Way

Chelmsford

CM1 2QE


Employer's website

https://careers.g4s.com/en/jobs (Opens in a new tab)

Employer details

Employer name

G4S

Address

2 Cromar Way

Chelmsford

CM1 2QE


Employer's website

https://careers.g4s.com/en/jobs (Opens in a new tab)

For questions about the job, contact:

Resourcing Team

cjs.recruitment@uk.g4s.com

Date posted

10 May 2023

Pay scheme

Other

Salary

£21,673.60 a year

Contract

Permanent

Working pattern

Full-time

Reference number

E0218-23-0102

Job locations

2 Cromar Way

Chelmsford

CM1 2QE


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