Job summary
Symphony Healthcare Services (SHS) has a vacancy for a BANK
Prescription Clerk to join our Medicines Management Team. You will be required
to work at either The Meadows Surgery Ilminster, or South Petherton Medical
Centre in Somerset.
The ideal candidate will be flexible to cover various
morning shifts as needed on a bank zero hour contract.
This is an exciting opportunity to play a key role in
patient care and contribute to the smooth operation of our practice.
Additional Information:
Full training and support will be provided by the Medicines Management and practice teams.
You may be asked to work additional shifts to cover annual leave or sickness, or to assist at other local Symphony Healthcare practices.
Main duties of the job
Key Responsibilities;
- Serve as the first point of contact for patients requesting repeat prescriptions over the telephone, email, on online requests.
- Process prescription requests accurately and efficiently.
- Collaborate with GPs, Clinical Pharmacists, Pharmacy Technicians, local pharmacies, and healthcare professionals.
- Communicate with patients, carers, and medical teams, ensuring confidentiality and a caring approach at all times.
What Were Looking For:
- Previous experience in a pharmacy, or GP surgery administrative role is beneficial.
- Strong communication skills and a compassionate, patient-focused attitude.
- Ability to prioritise tasks, work independently, and collaborate effectively with the team.
- A commitment to confidentiality and accuracy in handling patient information.
About us
Symphony Healthcare Services (SHS) was established in 2016 as part of the award-winning Symphony Programme Vanguard, developing new models of care. We now support 16 practices across Somerset providing care for over 100,000 patients.
Symphony has developed a model where each practice is encouraged to operate autonomously, but as a subsidiary of NHS Somerset Foundation Trust (SFT), and with the backing and economies of scale from a central support team (particularly for HR, finance, corporate and strategic management matters).
Providing NHS services is at the heart of what we do. Our vision is to ensure that primary care is sustainable for patients and practices in Somerset, and we aim to be a national exemplar for primary care provision. We work closely with our practice teams to support, develop and transform patient care and working practices with innovation and technology at the heart of what we do.
Symphony welcome applications from people of all backgrounds and underrepresented groups. When undertaking recruitment and selection for our services, Symphony are committed to equality of opportunity for all.
Symphony offers a NHS or NEST Pension, a fantastic range of employee benefits and salary sacrifice schemes (see attached poster), along with flexible working from day of employment and an agile approach to home / office-based working (where applicable).
We look forward to hearing from you and receiving your application.
Job description
Job responsibilities
Key responsibilities of the role:
- Process all repeat medication requests sent in by patients, community pharmacies and nursing homes in a timely manner, within SHS protocols
- Liaise with patients and pharmacies regarding prescription queries and requests
- Work with the practice medicines management teams, clinicians and other practice staff to resolve all medicines related queries
- Liaise with hospital staff with reference to discharge and clinic letters
- Check patient records for chronic disease and drug monitoring, and arrange for testing and review as appropriate
- Enter relevant patient information accurately onto EMIS
- Use the Prescription Tracker to establish the status of electronic prescriptions
- Undertake any other duties appropriate to the post as requested
Please read the attached job description and person specification (JD) for a full list of duties, tasks and expectations before applying.
Job description
Job responsibilities
Key responsibilities of the role:
- Process all repeat medication requests sent in by patients, community pharmacies and nursing homes in a timely manner, within SHS protocols
- Liaise with patients and pharmacies regarding prescription queries and requests
- Work with the practice medicines management teams, clinicians and other practice staff to resolve all medicines related queries
- Liaise with hospital staff with reference to discharge and clinic letters
- Check patient records for chronic disease and drug monitoring, and arrange for testing and review as appropriate
- Enter relevant patient information accurately onto EMIS
- Use the Prescription Tracker to establish the status of electronic prescriptions
- Undertake any other duties appropriate to the post as requested
Please read the attached job description and person specification (JD) for a full list of duties, tasks and expectations before applying.
Person Specification
Personal Qualities
Essential
- Good level of IT skills/typing skills
- Ability to communicate effectively and sensitively, both verbally and written to patients and staff at a range of levels.
- Excellent organisation skills demonstrate the ability to organise systems and paperwork in an office environment.
- Strong attention to detail and the ability to transfer accurate information.
- Work well under pressure and meet deadlines
- Ability to adapt and respond to change.
- The ability to use own initiative within clear boundaries, seeking advice when necessary.
- Demonstrate enthusiasm and a strong sense of team spirt.
- Able to promote good working relationships
Desirable
- Computer literate in EMIS clinical system
- Computer literate in Microsoft Word and Outlook
Special Requirements
Essential
- Flexibility and willingness to support all multidisciplinary teams
- Ability to demonstrate sensitivity, empathy and compassion to the needs of the service users and carers
- Ability to motivate others
- Flexible attitude to working patterns
Qualifications
Desirable
- Experience within a pharmacy setting
- Five GCSE or equivalent (A*-C grade) must include Maths and English
Experience
Essential
- Experience within the NHS or similar health care setting
- Experience in a customer focused environment
- Experience of using a clinical medical IT system or similar
Desirable
- Evidence of working within a multidisciplinary team
- Knowledge of primary care in the NHS
Person Specification
Personal Qualities
Essential
- Good level of IT skills/typing skills
- Ability to communicate effectively and sensitively, both verbally and written to patients and staff at a range of levels.
- Excellent organisation skills demonstrate the ability to organise systems and paperwork in an office environment.
- Strong attention to detail and the ability to transfer accurate information.
- Work well under pressure and meet deadlines
- Ability to adapt and respond to change.
- The ability to use own initiative within clear boundaries, seeking advice when necessary.
- Demonstrate enthusiasm and a strong sense of team spirt.
- Able to promote good working relationships
Desirable
- Computer literate in EMIS clinical system
- Computer literate in Microsoft Word and Outlook
Special Requirements
Essential
- Flexibility and willingness to support all multidisciplinary teams
- Ability to demonstrate sensitivity, empathy and compassion to the needs of the service users and carers
- Ability to motivate others
- Flexible attitude to working patterns
Qualifications
Desirable
- Experience within a pharmacy setting
- Five GCSE or equivalent (A*-C grade) must include Maths and English
Experience
Essential
- Experience within the NHS or similar health care setting
- Experience in a customer focused environment
- Experience of using a clinical medical IT system or similar
Desirable
- Evidence of working within a multidisciplinary team
- Knowledge of primary care in the NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
