Administrator for Administration Hub - Yeovil or Taunton

Symphony Healthcare Services Limited

The closing date is 08 May 2025

Job summary

Symphony Healthcare Services is seeking a skilled Administrator to join their Central Administration Hub.

The purpose of the Administration Hub is to encourage a collaborative environment of learning and innovation while supporting a group of GP practices.

Effective and efficient administration is vitally important to help patients to move onto the next step in their healthcare journey safely and to provide them with access to the right information about their health when they need it.

We currently have a part time vacancy for 30 hours per week, on a permanent basis. Working pattern (days and times) will be discussed at interview stage.

The rate of pay for this role is £12.21 per hour, increasing to £12.50 per hours after the successful completed of a 6 month probation period.

You will be based at one of the below Administration Hubs:

Barrington House, Yeovil, Somerset
Warwick House Medical Centre, Taunton, Somerset

Please state in your application which is your preferred work location.

Main duties of the job

As a Symphony Administrator within the Administration Hub, you will:

Process practice correspondence (paper and electronic), attaching it to the patient records

read coding accurately in relation to diagnosis, procedures, and investigations,

Identify and carry out actions, using the most current protocols and processes available.

Identify the complex or higher risk areas that require input or knowledge from the clinical team, including safeguarding issues and working to the agreed practice protocols.

Populate laboratory test results within EMIS, following agreed protocols and standard operating procedures, ensuring safe and effective practice.

Work closely with clinical leads if and when required to provide a safe and high-quality service to the practice

Partake in training sessions for, and be competent in the summarising of patients medical records and supporting registration processes, following agreed protocols and standard operating procedures.

Undertake training sessions and be competent in in the completion of correspondence relating to non-NHS private work, following agreed protocols and standard operating procedures.

Receive feedback positively on your own performance and the teams performance.

Work closely with GP leads, practice administrators and clinical teams to ensure that a safe and high-quality service for the practice is provided.

About us

Symphony Healthcare Services Limitedwas established in 2016 as part of the award-winning Symphony Programme Vanguard, developing new models of care. We now support 16 practices across Somerset providing care for over 100,000 patients.

Symphony has developed a model where each practice is encouraged to operate autonomously, but as a subsidiary of NHS Somerset Foundation Trust (SFT), and with backing from a central support team (HR, finance, corporate and strategic management matters).

Providing NHS services is at the heart of what we do. Our vision is to ensure that primary care is sustainable for patients and practices in Somerset and we aim to be a national exemplar for primary care provision.

We work closely with our practice teams to grow, enhance and transform patient care and working practices, with innovation and technology at the heart of what we do.

Symphony welcome applications from people of all backgrounds and underrepresented groups. When undertaking recruitment and selection for our services. We are committed to equality of opportunity for all.

Symphony offers many fantastic employee benefits, including the option to join a NHS or NEST pension scheme, plus varied salary sacrifice options (see attached poster), plus generous annual leave, flexible working from day one of employment and home working options where appropriate to the role.

Thank you for your interest in joining Symphony!We look forward to hearing from you and receiving your application.

Date posted

24 April 2025

Pay scheme

Other

Salary

£12.21 to £12.50 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

E0215-SHS-AHA-042025

Job locations

Barrington House

Watercombe Park

Yeovil

Somerset

BA20 2HL

Warwick House Medical Practice

Upper Holway Road

Taunton

Somerset

TA1 2QA

Job description

Job responsibilities

Please read the attached job description and person specification in full before applying. This provides details of the role requirements and expectations.

Job description

Job responsibilities

Please read the attached job description and person specification in full before applying. This provides details of the role requirements and expectations.

Person Specification

Knowledge and Skills

Essential

Good knowledge of Information Governance and Data Protection
Good working knowledge and experience of patient clinical systems and how they are used in General Practice or other primary care or community services.
Knowledge and preferably experience of General Practice and the environment and challenges they currently face.
Demonstrate the ability to plan and organise yourself using your own initiative and understanding when you need to escalate to ensure you meet the required safety and time standards.
Intermediate knowledge or Word and Excel. You will have fast and accurate keyboard skills to RSA III or equivalent.
Ability to process correspondence including letters, Clinical documents, registration information of a high complexity and containing risk issues and identified accurately and taken action.
Curiosity to identify potential improvements and an ability to support with trials
Attention to detail in the reading of correspondence of all types and data entry.

Desirable

Knowledge and previous use of EMIS.
Knowledge and previous experience in dealing with non-NHS private work and/or have the capacity to be trained
Knowledge of summarising and registration processes and/or the capacity to be trained
Knowledge of Lab results processing or the capacity to be trained

Qualifications

Essential

English and Maths GCSE or equivalent (Grade A* to C)

Experience

Essential

You will have experience in an administrative role in general practice or in a healthcare environment.
You will have a good knowledge of medical terminology and preferably Read coding, although training will be given.
Ability to process varying types of correspondence including letters of a high complexity and containing risk issues and identified accurately and taken action.
Ability to adapt to use different software systems for varying administrative tasks and / or have the capacity to be trained.
Established experience with successful audits of your work with good knowledge of medical terminology read coding and completion of all administration tasks required or the capacity to be fully trained in these areas.

Person Specification

Knowledge and Skills

Essential

Good knowledge of Information Governance and Data Protection
Good working knowledge and experience of patient clinical systems and how they are used in General Practice or other primary care or community services.
Knowledge and preferably experience of General Practice and the environment and challenges they currently face.
Demonstrate the ability to plan and organise yourself using your own initiative and understanding when you need to escalate to ensure you meet the required safety and time standards.
Intermediate knowledge or Word and Excel. You will have fast and accurate keyboard skills to RSA III or equivalent.
Ability to process correspondence including letters, Clinical documents, registration information of a high complexity and containing risk issues and identified accurately and taken action.
Curiosity to identify potential improvements and an ability to support with trials
Attention to detail in the reading of correspondence of all types and data entry.

Desirable

Knowledge and previous use of EMIS.
Knowledge and previous experience in dealing with non-NHS private work and/or have the capacity to be trained
Knowledge of summarising and registration processes and/or the capacity to be trained
Knowledge of Lab results processing or the capacity to be trained

Qualifications

Essential

English and Maths GCSE or equivalent (Grade A* to C)

Experience

Essential

You will have experience in an administrative role in general practice or in a healthcare environment.
You will have a good knowledge of medical terminology and preferably Read coding, although training will be given.
Ability to process varying types of correspondence including letters of a high complexity and containing risk issues and identified accurately and taken action.
Ability to adapt to use different software systems for varying administrative tasks and / or have the capacity to be trained.
Established experience with successful audits of your work with good knowledge of medical terminology read coding and completion of all administration tasks required or the capacity to be fully trained in these areas.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.