Job summary
An exciting opportunity has arisen for a motivated and enthusiastic People Services Advisor to join our busy People Services/HR team based in Yeovil for 30 hours per week on a permanent basis. £14.93 - £17.50 per hour, depending on experience with a NEST or NHS pension offered.
You will be part of a team
supporting GP practices across Somerset and Devon with their HR
and workforce needs. The role will also involve working remotely from home and
some travel between practices in Somerset and Devon.
We pride ourselves on the flexibility of our team, ensuring service delivery whilst maintaining a work-life balance. We are looking for someone who can deliver high standards of professional HR advice and be proactive in supporting managers with any workforce issues and needs they may have.
Developing relationships quickly and effectively is key in this role, so you will be friendly and approachable and be able to respond to changing demands and priorities.
Interviews will be week commencing 30th September 2024.
Main duties of the job
The post-holder will support the Symphony People
Services Team to ensure that an efficient, professional and client-focussed
Human Resources service is provided to the Symphony Management team, Practice
Managers and practice staff through the provision of comprehensive and effective
HR advice. The role involves providing a wide range of generalist HR and advice
and support on employee relations issues, recruitment needs and processes, TUPE,
absence management, training and development, contract variations, change
management and OD and engagement activities.
The post holder
will need to have excellent communication and organisation skills and be able
to plan their workload appropriately, to ensure that deadlines and key
performance indicators are met, taking a flexible approach to activities and
re-prioritising regularly as appropriate. This role requires the successful
candidate to be confident in dealing with managers and staff at all levels. The
post-holder should be used to working in a fast-paced environment, managing a
high volume of work, with a "can do" attitude.
About us
Symphony Healthcare Services is an at-scale provider of primary care services in Somerset. We support 22 GP practices (and a patient population of 120,000) to deliver high quality and responsive services. Our head office is based at Barrington House, Yeovil and provides HR, finance, data and operational support to our managers and employees.
We can offer competitive pay, an NHS pension, enhanced annual leave, along with access to a wide range of NHS discount schemes. We are supportive of learning and development and encourage our staff to broaden their skills and knowledge and encourage continuous CPD.
If you're looking to work in a fast paced environment, and share our
values of Kindness, Respect and Teamwork then we would love to hear from you.
Job description
Job responsibilities
Key Responsibilities
- Provide HR generalist advice and guidance on a range of subjects to all managers and employees on HR policies, procedures, terms and conditions of service, pay related queries, best practice, TUPE, recruitment etc. and escalate issues to the Deputy People Services Director and People Services Director as appropriate.
- Support with TUPE activities including arranging and coordinating consultation meetings and other meetings associated with the transfer, supporting with the due diligence process, maintaining accurate records of transferring staff, sending correspondence to staff.
- Help to maintain training records of staff and liaise with external and internal providers to arrange training events as requested, ensuring delegates have all the pre-course information required.
- Support the Deputy People Services Director and People Services Director with the design and delivery of training for managers and staff on HR policies and processes. Be able to coach managers as required on handling HR matters, in line with SHS policies.
- Be the HR representative at formal meetings, such as disciplinary hearings or sickness review meetings and ensure best practice and legal guidelines are adhered to at all times. Provide advice and support with investigations and be responsible for managing a busy and complex case load.
- Case management of long-term sickness issues including providing advice to line managers, employees and liaising with occupational health and the management of any formal capability processes as required.
- Support managers and employees to ensure HR processes and policies are complied with and signpost them to the correct information.
- Ensure managers accurately complete required paperwork for various HR processes through training and communication and make sure all required supporting documentation is validated and filed in line with policies and processes.
- Ensure the effective updating and maintenance of employee and personal data within electronic or manual filing systems making sure it is completed regularly, timely and in line with current Data Protection legislation.
- Support with ensuring practices are CQC inspection ready including reviewing HR processes and how personal information is stored and ensuring complete and comprehensive staff recruitment and immunisation records are held.
- Be a point of escalation for the Payroll Officer, to support any pay and payroll processing queries.
- Provide HR advice on best practice and legal considerations associated with the recruitment process and be a point of escalation for the Recruitment administration team for any recruitment queries.
- Ensure confidentiality is maintained at all times.
- Support with the continuous improvement of HR processes, systems and procedures, including proposing and implementing changes to those which impact the HR department.
- Build and maintain effective communication channels and working relationships with all associated departments including Symphony Management Team, Practices and Yeovil Hospital.
- Communicate sensitive issues demonstrating tact, empathy, and understanding according to the circumstances of the matter.
- Work on other projects as assigned by the Deputy People Services Director and People Services Director that are deemed appropriate and within skills and capabilities.
- Professional development and knowledge of relevant policies, procedures, industry developments. Attend meetings, conferences, workshops and courses as appropriate.
Not all duties are covered in this job description, and the post holder is expected to carry out any other duties which are within the scope, spirit and purpose of the role as requested by their line manager.
Job description
Job responsibilities
Key Responsibilities
- Provide HR generalist advice and guidance on a range of subjects to all managers and employees on HR policies, procedures, terms and conditions of service, pay related queries, best practice, TUPE, recruitment etc. and escalate issues to the Deputy People Services Director and People Services Director as appropriate.
- Support with TUPE activities including arranging and coordinating consultation meetings and other meetings associated with the transfer, supporting with the due diligence process, maintaining accurate records of transferring staff, sending correspondence to staff.
- Help to maintain training records of staff and liaise with external and internal providers to arrange training events as requested, ensuring delegates have all the pre-course information required.
- Support the Deputy People Services Director and People Services Director with the design and delivery of training for managers and staff on HR policies and processes. Be able to coach managers as required on handling HR matters, in line with SHS policies.
- Be the HR representative at formal meetings, such as disciplinary hearings or sickness review meetings and ensure best practice and legal guidelines are adhered to at all times. Provide advice and support with investigations and be responsible for managing a busy and complex case load.
- Case management of long-term sickness issues including providing advice to line managers, employees and liaising with occupational health and the management of any formal capability processes as required.
- Support managers and employees to ensure HR processes and policies are complied with and signpost them to the correct information.
- Ensure managers accurately complete required paperwork for various HR processes through training and communication and make sure all required supporting documentation is validated and filed in line with policies and processes.
- Ensure the effective updating and maintenance of employee and personal data within electronic or manual filing systems making sure it is completed regularly, timely and in line with current Data Protection legislation.
- Support with ensuring practices are CQC inspection ready including reviewing HR processes and how personal information is stored and ensuring complete and comprehensive staff recruitment and immunisation records are held.
- Be a point of escalation for the Payroll Officer, to support any pay and payroll processing queries.
- Provide HR advice on best practice and legal considerations associated with the recruitment process and be a point of escalation for the Recruitment administration team for any recruitment queries.
- Ensure confidentiality is maintained at all times.
- Support with the continuous improvement of HR processes, systems and procedures, including proposing and implementing changes to those which impact the HR department.
- Build and maintain effective communication channels and working relationships with all associated departments including Symphony Management Team, Practices and Yeovil Hospital.
- Communicate sensitive issues demonstrating tact, empathy, and understanding according to the circumstances of the matter.
- Work on other projects as assigned by the Deputy People Services Director and People Services Director that are deemed appropriate and within skills and capabilities.
- Professional development and knowledge of relevant policies, procedures, industry developments. Attend meetings, conferences, workshops and courses as appropriate.
Not all duties are covered in this job description, and the post holder is expected to carry out any other duties which are within the scope, spirit and purpose of the role as requested by their line manager.
Person Specification
Experience
Essential
- Experience of providing first line HR advice to managers and employees (E)
- Experience of handling sensitive and confidential information including awareness of Data Protection/GDPR issues (E)
Desirable
- Experience of working in the NHS (D)
Qualifications
Essential
- English & Maths GCSE or equivalent (A*-C grade or equivalent) (E)
- CIPD Foundation Level 3 or equivalent experience/ qualifications (E)
Desirable
- CIPD Level 5 or equivalent experience/ qualifications (D)
Person Specification
Experience
Essential
- Experience of providing first line HR advice to managers and employees (E)
- Experience of handling sensitive and confidential information including awareness of Data Protection/GDPR issues (E)
Desirable
- Experience of working in the NHS (D)
Qualifications
Essential
- English & Maths GCSE or equivalent (A*-C grade or equivalent) (E)
- CIPD Foundation Level 3 or equivalent experience/ qualifications (E)
Desirable
- CIPD Level 5 or equivalent experience/ qualifications (D)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
