Job summary
Symphony Healthcare Services have an exciting opportunity to recruit a Health and Wellbeing Coach in the Rural Primary Care Network.
You
will be employed by the member Practices of the Rural Practice Network which
include Millbrook Surgery, Queen Camel Medical Centre, Wincanton Health
Centre, Bruton Surgery and Milborne Port Surgery. For this
appointment your lead Practice is Wincanton Health Centre (Symphony Healthcare Services) who will process
your monthly payroll and will be acting as an agent on behalf of the Rural
Practice Network.
The post available will be up to 37.5 hours per week based at Wincanton Health Centre with working patterns to be discussed at interview. The rate of pay for this position is £11.70-£12.50 per hour, depending on experience with the option of an NHS or NEST pension.
Main duties of the job
A Health Coach will provide support to patients to take pro-active steps to improve the way they manage their physical and mental health conditions, based on what matters to them. They support people to develop their knowledge, skills and confidence or to build their patient activation - in managing their health and care, to improve their health outcomes and quality of life.
The successful candidate will have good communication, negotiation and people management skills and act with compassion and integrity.The post holder will work with a diverse range of people from different cultural and social backgrounds. The ability to work confidently and effectively in a varied and sometimes challenging environment is essential.
About us
This is a PCN funded role and the post is jointly employed by the member practices of the rural PCN Network which include Millbrook Surgery, Queen Camel Medical Centre, Wincanton Health Centre, Bruton Surgery and Milborne Port Surgery.
Symphony Healthcare Services Ltd. is a growing primary care organisation based in Somerset which aims to improve and develop the best patient-centred care and services in the country, and we are embracing change within general practice by implementing new and innovative models of care. If you are passionate about delivering outstanding healthcare and share our values, join us to support the achievement of our goals.
Job description
Job responsibilities
Key Responsibilities
- Provide one-to-one and group health coaching support for people with one or more long-term conditions, with the aim of: improving people’s levels of ‘activation’, empowering people to manage their own health and improve their health outcomes.
- Manage and prioritise a caseload, in accordance with the needs, priorities and support required by individuals in the caseload.
- Work as part of a multidisciplinary multi-agency team to promote health coaching and to be ambassadors for Personalised Care and Supported Self- Management, modelling the coaching approach in their work.
- Ensure that GPs, practice nurses, practice pharmacists and other members of the primary care team understand the health coach role, how to refer to them, and which patients may particularly benefit from health coaching.
- Support local health, social care and voluntary sector professionals to make appropriate referrals to the service.
- Promote and raise awareness of the health coaching service particularly to groups and communities that experience barriers to access.
- Attend and contribute to team, practice, and PCN meetings and events as required by the service.
- Work flexibly, adapting to the needs of the service and client group while maintaining the integrity of the role.
- Participate in regular health coaching supervision and continual learning.
- (Dependant on skills and ability) Contribute to and take part in health coaching train-the-trainer workshops in order to spread health coaching skills to support a mind-set shift among staff in how they have conversations, integrating a health coaching approach into how they work with people and each other, and to strengthen a shift towards an enabling a compassionate and coaching culture in their organisation.
- Collect service user experience and impact of health coaching as part of the delivery of personalised care. Participate and collect information that measures the impact of health coaching as an intervention that supports embedding personalised care into local health systems e.g. collect data entry relating to the health coaching activity in GP, Local Authority, and hospital clinical systems or other systems, as required.]
- Additionally, Health and Wellbeing Coaches may also want to consider evaluating people’s levels of knowledge, skills and confidence (their ‘Activation level’), using tools such as the Patient Activation Measurement (PAM). Focus on those with low levels of activation while recognising that people at other levels of activation may also benefit from health coaching. Measure the impact of the coaching provided on people’s activation level and adjust activity in response, to create a continuous improvement approach.
Key Tasks
- Provide personalised support
- Meet people on one-to-one or group consultation basis, by phone, video conference, or face-to-face.
- Give people time to tell their stories and focus on ‘what matters to me’;
- Build trust and respect with the person, providing non-judgemental and non- discriminatory support, respecting diversity and lifestyle choices;
- Work from a strength-based approach focusing on a person’s assets;
- Use a structured framework/model approach to coach individuals across a series of session to: identify what’s important to them; set personal goals and appropriate steps; build skills and confidence to achieve goals; and use problem-solving to work through challenges;
- Promote health coaching, its role in self-management as a part of personalised care, in addressing health inequalities and the wider determinants of health;
- As part of the PCN multidisciplinary team, build relationships with staff in GP practices within the local PCN, attending relevant MDT meetings, giving information and feedback on health coaching;
- Be proactive in developing strong links with all local organisations to encourage referrals, recognising what they need to be confident in the service to make appropriate referrals;
- Work in partnership with local agencies to raise awareness of health coaching and how improving people’s knowledge, confidence and skills (patient activation) can enable them to improve their ability to manage their long-term conditions and reduce reliance on clinical services;
- Provide referral organisations with regular updates about health coaching, including information on how to encourage appropriate referrals;
- Seek regular feedback about the quality of service and impact of health coaching on referral agencies.
General Tasks
- Work sensitively with people, their families and carers to gather key information, enabling tracking of the impact of health and wellbeing coaching on their health and wellbeing;
- Encourage people, their families and carers to provide feedback and to share their stories about the impact of health coaching on their lives;
- Support referral organisations to provide appropriate information about the person they are referring. Provide appropriate feedback to referral agencies about the people they referred;
- Work closely within the MDT and with GP practices within the PCN to ensure that the relevant SNOMED codes to record activity are inputted into clinical systems (as outlined in the Network Contract DES), adhering to data protection legislation and data sharing agreements.
- Establish strong working relationships with GPs and practice teams and work collaboratively with other Health and Wellbeing Coaches, Care Coordinators and Social Prescribing Link Workers, supporting each other, respecting each other’s views and meeting regularly as a team;
- Act as a champion for health coaching as a part of the PCN’s personalised care offer for patients and organisations
- Demonstrate a flexible attitude and be prepared to carry out other duties as may be reasonably required from time to time within the general character of the post or the level of responsibility of the role, ensuring that work is delivered in a timely and effective manner;
- Identify opportunities and gaps in the service - and review risks and issues that could impact on service delivery - and provide feedback to continually improve the service and contribute to business planning;
- Contribute to the development of policies and plans relating to equality, diversity and health inequalities;
- Work in accordance with the practices’ and PCN’s policies and procedures;
- Contribute to the wider aims and objectives of the PCN to improve and support primary care.
Job description
Job responsibilities
Key Responsibilities
- Provide one-to-one and group health coaching support for people with one or more long-term conditions, with the aim of: improving people’s levels of ‘activation’, empowering people to manage their own health and improve their health outcomes.
- Manage and prioritise a caseload, in accordance with the needs, priorities and support required by individuals in the caseload.
- Work as part of a multidisciplinary multi-agency team to promote health coaching and to be ambassadors for Personalised Care and Supported Self- Management, modelling the coaching approach in their work.
- Ensure that GPs, practice nurses, practice pharmacists and other members of the primary care team understand the health coach role, how to refer to them, and which patients may particularly benefit from health coaching.
- Support local health, social care and voluntary sector professionals to make appropriate referrals to the service.
- Promote and raise awareness of the health coaching service particularly to groups and communities that experience barriers to access.
- Attend and contribute to team, practice, and PCN meetings and events as required by the service.
- Work flexibly, adapting to the needs of the service and client group while maintaining the integrity of the role.
- Participate in regular health coaching supervision and continual learning.
- (Dependant on skills and ability) Contribute to and take part in health coaching train-the-trainer workshops in order to spread health coaching skills to support a mind-set shift among staff in how they have conversations, integrating a health coaching approach into how they work with people and each other, and to strengthen a shift towards an enabling a compassionate and coaching culture in their organisation.
- Collect service user experience and impact of health coaching as part of the delivery of personalised care. Participate and collect information that measures the impact of health coaching as an intervention that supports embedding personalised care into local health systems e.g. collect data entry relating to the health coaching activity in GP, Local Authority, and hospital clinical systems or other systems, as required.]
- Additionally, Health and Wellbeing Coaches may also want to consider evaluating people’s levels of knowledge, skills and confidence (their ‘Activation level’), using tools such as the Patient Activation Measurement (PAM). Focus on those with low levels of activation while recognising that people at other levels of activation may also benefit from health coaching. Measure the impact of the coaching provided on people’s activation level and adjust activity in response, to create a continuous improvement approach.
Key Tasks
- Provide personalised support
- Meet people on one-to-one or group consultation basis, by phone, video conference, or face-to-face.
- Give people time to tell their stories and focus on ‘what matters to me’;
- Build trust and respect with the person, providing non-judgemental and non- discriminatory support, respecting diversity and lifestyle choices;
- Work from a strength-based approach focusing on a person’s assets;
- Use a structured framework/model approach to coach individuals across a series of session to: identify what’s important to them; set personal goals and appropriate steps; build skills and confidence to achieve goals; and use problem-solving to work through challenges;
- Promote health coaching, its role in self-management as a part of personalised care, in addressing health inequalities and the wider determinants of health;
- As part of the PCN multidisciplinary team, build relationships with staff in GP practices within the local PCN, attending relevant MDT meetings, giving information and feedback on health coaching;
- Be proactive in developing strong links with all local organisations to encourage referrals, recognising what they need to be confident in the service to make appropriate referrals;
- Work in partnership with local agencies to raise awareness of health coaching and how improving people’s knowledge, confidence and skills (patient activation) can enable them to improve their ability to manage their long-term conditions and reduce reliance on clinical services;
- Provide referral organisations with regular updates about health coaching, including information on how to encourage appropriate referrals;
- Seek regular feedback about the quality of service and impact of health coaching on referral agencies.
General Tasks
- Work sensitively with people, their families and carers to gather key information, enabling tracking of the impact of health and wellbeing coaching on their health and wellbeing;
- Encourage people, their families and carers to provide feedback and to share their stories about the impact of health coaching on their lives;
- Support referral organisations to provide appropriate information about the person they are referring. Provide appropriate feedback to referral agencies about the people they referred;
- Work closely within the MDT and with GP practices within the PCN to ensure that the relevant SNOMED codes to record activity are inputted into clinical systems (as outlined in the Network Contract DES), adhering to data protection legislation and data sharing agreements.
- Establish strong working relationships with GPs and practice teams and work collaboratively with other Health and Wellbeing Coaches, Care Coordinators and Social Prescribing Link Workers, supporting each other, respecting each other’s views and meeting regularly as a team;
- Act as a champion for health coaching as a part of the PCN’s personalised care offer for patients and organisations
- Demonstrate a flexible attitude and be prepared to carry out other duties as may be reasonably required from time to time within the general character of the post or the level of responsibility of the role, ensuring that work is delivered in a timely and effective manner;
- Identify opportunities and gaps in the service - and review risks and issues that could impact on service delivery - and provide feedback to continually improve the service and contribute to business planning;
- Contribute to the development of policies and plans relating to equality, diversity and health inequalities;
- Work in accordance with the practices’ and PCN’s policies and procedures;
- Contribute to the wider aims and objectives of the PCN to improve and support primary care.
Person Specification
Knowledge and Skills
Essential
- Understanding how to apply health coaching in group settings
- Able to work within a biopsychosocial model, using a range of tools and techniques to enable and support people, such as agenda setting, goal setting, problem solving
- Demonstrable skills in supporting behaviour change
- Skilled in active and reflective listening, building trust and rapport quickly
- Good people management skills
- Ability to work with minimal supervision and act decisively and ask for help when needed
- Proficient in MS Office and web-based services
- Ability to travel across multiple sites
- Ability to work flexible hours and travel out of area as necessary
Desirable
- A good understanding of the evidence base and development of self- management in the UK
- Understanding of the importance and process of helping people with long- term conditions to develop their knowledge, skills and confidence in managing their health and the range of models and tools available
- Excellent group and one-to-one facilitation skills including conflict resolution
- Excellent communication and presentation skills
- Proficient speaker of another language to aid communication with people in the community for whom English is a second language
Experience
Essential
- Experience of using coaching approaches/frameworks and models or other helping strategies e.g. Motivational Interviewing
- An understanding of the biopsychosocial model of health and the social determinants of health
- Experience of working within a team
Desirable
- Experience of working in the NHS or similar health care setting
- Awareness of clinical systems such as EMIS
- Networking experience
- Experience of working in a multidisciplinary team
- Experience of working in health and social care care/community development setting or similar
Qualifications
Essential
- English and Maths GCSE or equivalent (Grade A*-D / Grade 9-3)
Desirable
- Coaching/counselling qualification or another relevant qualification/experience involving reflective listening skills relevant training and experience in non-clinical SSM Health Coaching through a PCI- accredited organisation (D)
- Willing to attend training with a non- clinical SSM health coaching skills programme (minimum 4 days) by a
- personalised Care Institute (PCI) accredited trainer or organisation
Person Specification
Knowledge and Skills
Essential
- Understanding how to apply health coaching in group settings
- Able to work within a biopsychosocial model, using a range of tools and techniques to enable and support people, such as agenda setting, goal setting, problem solving
- Demonstrable skills in supporting behaviour change
- Skilled in active and reflective listening, building trust and rapport quickly
- Good people management skills
- Ability to work with minimal supervision and act decisively and ask for help when needed
- Proficient in MS Office and web-based services
- Ability to travel across multiple sites
- Ability to work flexible hours and travel out of area as necessary
Desirable
- A good understanding of the evidence base and development of self- management in the UK
- Understanding of the importance and process of helping people with long- term conditions to develop their knowledge, skills and confidence in managing their health and the range of models and tools available
- Excellent group and one-to-one facilitation skills including conflict resolution
- Excellent communication and presentation skills
- Proficient speaker of another language to aid communication with people in the community for whom English is a second language
Experience
Essential
- Experience of using coaching approaches/frameworks and models or other helping strategies e.g. Motivational Interviewing
- An understanding of the biopsychosocial model of health and the social determinants of health
- Experience of working within a team
Desirable
- Experience of working in the NHS or similar health care setting
- Awareness of clinical systems such as EMIS
- Networking experience
- Experience of working in a multidisciplinary team
- Experience of working in health and social care care/community development setting or similar
Qualifications
Essential
- English and Maths GCSE or equivalent (Grade A*-D / Grade 9-3)
Desirable
- Coaching/counselling qualification or another relevant qualification/experience involving reflective listening skills relevant training and experience in non-clinical SSM Health Coaching through a PCI- accredited organisation (D)
- Willing to attend training with a non- clinical SSM health coaching skills programme (minimum 4 days) by a
- personalised Care Institute (PCI) accredited trainer or organisation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
