Job summary
Crewkerne Health Centre have an exciting opportunity for highly motivated and flexible individual to join the practice as Receptionist/ Administrator on a permanent basis.
30 hours per week available, working patterns to be discussed at interview.
The rate of pay will be £11.00 - £11.25 per hour, with the benefit of a NHS or NEST pension offered.
The interviews will be carried out week commencing 11th March 2024.
Main duties of the job
You should have excellent communication skills and have the ability to work as part of a team. You will be IT literate and be able to work accurately and prioritise your workload.
Previous experience of reception work in a medical environment is desirable but not essential.
Job Summary
To provide
administration and reception duties for the practice, dealing with patients, clinical
staff and colleagues in an efficient and polite manner. Receive, assist and
direct patients in accessing the appropriate service or healthcare professional
and undertake a variety of administrative duties to assist in the smooth
running of the Practice in accordance with agreed procedures, protocols and timescales.
About us
Symphony Healthcare Services Ltd. is a growing primary care organisation based in Somerset which aims to improve and develop the best patient-centered care and services in the country, and we are embracing change within general practice by implementing new and innovative models of care. If you are passionate about delivering outstanding healthcare and share our values, join us to support the achievement of our goals.
Job description
Job responsibilities
Key Responsibilities:
- Identify
and book appointments and home visits in line with practice protocols,
including cross-organisation bookings.
- Search
for, register if necessary and book onto the computer system patients as
they present at the desk.
- Deal with
enquiries, signposting and requests, either face to face or over the
telephone from a variety of external sources, such as patients,
relatives, clinical team, hospital, pathology, and work colleagues.
- Deal with
distressed/aggressive patients safely and appropriately as they present
at the desk or over the telephone
- Be able
to prioritise patients in need of urgent medical attention who present
to reception in person or telephone in and direct them to the correct
clinical intervention/appointment
- Deal with
requests from patients and GPs for emergency calls, following protocol
and dialling 999 as required.
- Maintain
an overview of the waiting areas, informing patients of any known delays
and ensuring the area remains in a neat and tidy condition.
- Follow up
hospital appointments, test results etc. and act upon messages on the
system from the medical team
- Record
visit requests and alert duty doctor according to practice policy.
- Receive
urgent results as they come in from the pathology department at the
hospital. Liaise with GP and contact patients with information.
- Handle
specimen samples from patients appropriately.
- Open
up/lock Practice premises and maintain security in accordance with
Practice protocols.
- Ensure
telephone system has been transferred correctly to out of hours message.
- General
daily administration tasks such as scanning, filing, retrieving
paperwork, photocopying and faxing
- Deal with
and respond to post and general emails in a timely manner and fax/email
urgent requests to hospital
- Hand
completed repeat prescriptions to patient and check name and address.
- To
initially handle patient complaints by providing relevant information
and by informing the Practice Manager as to the nature of any
complaints, including informally made complaints.
- Carry out
inputting and alterations to computer records, including but not limited
to change of addresses, message books and any other admin tasks as they
arrive.
- Complete
new patient registration process as requested and with appropriate
training
- Acting as a
chaperone (once relevant training has been completed)
- Assist in
contacting patients who fall in to the various Target areas as
requested.
- Advise
patients of relevant charges for private services and accept
payments/issue receipts
- Clear and
re-stock consulting rooms if required (including stationary and
prescription paperwork)
- Keep all
areas of the building, noticeboards and leaflet dispensers tidy
- Attend
ancillary and other staff meetings and training courses as required
- Participate
in an annual appraisal
- To assist
with the provision of cover for colleagues absences (leave and sickness
absences).
- To
assist/support with the induction and training of new staff as directed
by the Practice Manager or Lead
- Offer
general support to the practice and project a positive and friendly
image to patients and other visitors.
- To assist
with any other duties that may be required to ensure the smooth running
of the practice.
- Liaise with patients and pharmacies regarding prescription
queries and requests as required
Job description
Job responsibilities
Key Responsibilities:
- Identify
and book appointments and home visits in line with practice protocols,
including cross-organisation bookings.
- Search
for, register if necessary and book onto the computer system patients as
they present at the desk.
- Deal with
enquiries, signposting and requests, either face to face or over the
telephone from a variety of external sources, such as patients,
relatives, clinical team, hospital, pathology, and work colleagues.
- Deal with
distressed/aggressive patients safely and appropriately as they present
at the desk or over the telephone
- Be able
to prioritise patients in need of urgent medical attention who present
to reception in person or telephone in and direct them to the correct
clinical intervention/appointment
- Deal with
requests from patients and GPs for emergency calls, following protocol
and dialling 999 as required.
- Maintain
an overview of the waiting areas, informing patients of any known delays
and ensuring the area remains in a neat and tidy condition.
- Follow up
hospital appointments, test results etc. and act upon messages on the
system from the medical team
- Record
visit requests and alert duty doctor according to practice policy.
- Receive
urgent results as they come in from the pathology department at the
hospital. Liaise with GP and contact patients with information.
- Handle
specimen samples from patients appropriately.
- Open
up/lock Practice premises and maintain security in accordance with
Practice protocols.
- Ensure
telephone system has been transferred correctly to out of hours message.
- General
daily administration tasks such as scanning, filing, retrieving
paperwork, photocopying and faxing
- Deal with
and respond to post and general emails in a timely manner and fax/email
urgent requests to hospital
- Hand
completed repeat prescriptions to patient and check name and address.
- To
initially handle patient complaints by providing relevant information
and by informing the Practice Manager as to the nature of any
complaints, including informally made complaints.
- Carry out
inputting and alterations to computer records, including but not limited
to change of addresses, message books and any other admin tasks as they
arrive.
- Complete
new patient registration process as requested and with appropriate
training
- Acting as a
chaperone (once relevant training has been completed)
- Assist in
contacting patients who fall in to the various Target areas as
requested.
- Advise
patients of relevant charges for private services and accept
payments/issue receipts
- Clear and
re-stock consulting rooms if required (including stationary and
prescription paperwork)
- Keep all
areas of the building, noticeboards and leaflet dispensers tidy
- Attend
ancillary and other staff meetings and training courses as required
- Participate
in an annual appraisal
- To assist
with the provision of cover for colleagues absences (leave and sickness
absences).
- To
assist/support with the induction and training of new staff as directed
by the Practice Manager or Lead
- Offer
general support to the practice and project a positive and friendly
image to patients and other visitors.
- To assist
with any other duties that may be required to ensure the smooth running
of the practice.
- Liaise with patients and pharmacies regarding prescription
queries and requests as required
Person Specification
Knowledge and Skills
Essential
- Computer literate and good keyboard skills
- Ability to listen carefully and communicate effectively and sensitively (verbal and written) to patients and staff at a range of levels
- Excellent organisational skills
- Strong attention to detail and the ability to transfer accurate information
- Work well under pressure
- Use own initiative within clear boundaries, seeking advice when necessary
- Demonstrate enthusiasm and a strong sense of teamwork
- Ability to complete tasks to a high standard with frequent interruptions
Desirable
- Knowledge of medical terminology
- Knowledge of the NHS/General Practice
Qualifications
Essential
- English & Maths GCSE or equivalent (grade A*-D/ grade 9 to 3)
Experience
Essential
- Experience of working within a team
- Recognise the significance of different situations (including emergencies) and take appropriate action, following standard policies and procedures
Desirable
- Experience of working in a customer focused environment
- Experience of working within an administration team
- Experience of working in the NHS or similar health care setting
- Awareness of clinical systems such as EMIS
Person Specification
Knowledge and Skills
Essential
- Computer literate and good keyboard skills
- Ability to listen carefully and communicate effectively and sensitively (verbal and written) to patients and staff at a range of levels
- Excellent organisational skills
- Strong attention to detail and the ability to transfer accurate information
- Work well under pressure
- Use own initiative within clear boundaries, seeking advice when necessary
- Demonstrate enthusiasm and a strong sense of teamwork
- Ability to complete tasks to a high standard with frequent interruptions
Desirable
- Knowledge of medical terminology
- Knowledge of the NHS/General Practice
Qualifications
Essential
- English & Maths GCSE or equivalent (grade A*-D/ grade 9 to 3)
Experience
Essential
- Experience of working within a team
- Recognise the significance of different situations (including emergencies) and take appropriate action, following standard policies and procedures
Desirable
- Experience of working in a customer focused environment
- Experience of working within an administration team
- Experience of working in the NHS or similar health care setting
- Awareness of clinical systems such as EMIS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
