Job summary
The Document Management Hub within Symphony Healthcare Services have a fantastic opportunity for a Document Management Administrator to join their team. This is a permanent role for part time or full time up to 37.5 hours.
Document Management aims to help people to move onto the next step of
their healthcare journey safely and efficiently, and to help them have the
right information when they need it.
We achieve this by processing clinical correspondence in a timely, safe
and efficient manner ensuring that medical records are up to date when needed.
The role of the Document Management Administrator is to process clinical
correspondence safely, ensuring that it is accurately coded. You will ensure
you pass appropriate issues to GPs and other members of the practice clinical
team in line with agreed clinical protocols.
The post has the benefit of either a NEST or NHS pension.
Interviews to take place on Monday 10th July.
Main duties of the job
You will process practice correspondence (paper, electronic and email)
attaching it to the patient record, Read coding accurately diagnosis, procedures
and investigations, identifying and carrying out actions.
You will identify the complex or higher risk areas that require input or
knowledge from the clinical team. This includes safeguarding issues. You will
work to the agreed practice protocols.
You will undertake the agreed safety checks, investigate incidents, and
identify new or changes in safety checks.
Both through the GP Lead(s) and directly, you will work closely with the
practice administrators and clinical team to ensure that you are providing a
safe and high quality service to the practice.
You will make and work to an agreed work plan for the team work flowing
following the agreed task times. You will ensure that any shortfalls in capacity
or increases in demand are escalated so that correspondence is processed within
the agreed timescales.
About us
Symphony Healthcare Services Ltd. is a growing primary care organisation
based in Somerset which aims to improve and develop the best patient-centred
care and services in the country, and we are embracing change within general
practice by implementing new and innovative models of care. If you are
passionate about delivering outstanding healthcare and share our values, join
us to support the achievement of our goals.
Job description
Job responsibilities
You will process practice correspondence (paper, electronic and
email) attaching it to the patient record, Read coding accurately diagnosis,
procedures and investigations, identifying and carrying out actions
You will identify the complex or higher risk areas that require
input or knowledge from the clinical team.
This includes safeguarding issues.
You will work to the agreed practice protocols.
You will undertake the agreed safety checks, investigate
incidents, and identify new or changes in safety checks.
You will receive feedback positively on your and the teams
work.
Both through the GP Lead(s) and directly, you will work closely
with the practice administrators and clinical team to ensure that you are
providing a safe and high quality service to the practice.
You will make and work to an agreed work plan for the team work
flowing following the agreed task times.
You will ensure that any shortfalls in capacity or increases in demand
are escalated so that correspondence is processed within the agreed
timescales. .
You will be part of undertaking experiments to test ideas for
improvement.
Job description
Job responsibilities
You will process practice correspondence (paper, electronic and
email) attaching it to the patient record, Read coding accurately diagnosis,
procedures and investigations, identifying and carrying out actions
You will identify the complex or higher risk areas that require
input or knowledge from the clinical team.
This includes safeguarding issues.
You will work to the agreed practice protocols.
You will undertake the agreed safety checks, investigate
incidents, and identify new or changes in safety checks.
You will receive feedback positively on your and the teams
work.
Both through the GP Lead(s) and directly, you will work closely
with the practice administrators and clinical team to ensure that you are
providing a safe and high quality service to the practice.
You will make and work to an agreed work plan for the team work
flowing following the agreed task times.
You will ensure that any shortfalls in capacity or increases in demand
are escalated so that correspondence is processed within the agreed
timescales. .
You will be part of undertaking experiments to test ideas for
improvement.
Person Specification
Qualifications
Essential
- English and Maths GCSE or equivalent (Grade A* - C)
Experience
Essential
- You will have experience in an administrative role in general practice or in a healthcare environment. You will have a good knowledge of medical terminology and preferably read coding, although training will be given. Ability to process clinical correspondence including letters of a high complexity and containing risk issues and identified accurately and taken action.
Desirable
- Knowledge and previous use of EMIS
Knowledge and skills
Essential
- Good knowledge of Information Governance and Data Protection
- Good working knowledge and experience of patient clinical systems and how they are used in General Practice or other primary care or community services.
- Knowledge and preferably experience of General Practice and the environment and challenges they currently face.
- Demonstrate the ability to plan and organise yourself and the teams work using your own initiative and understanding when you need to escalate to ensure you meet the required safety and time standards. Intermediate knowledge or Word and Excel.
- You will have fast and accurate keyboard skills to RSA III or equivalent. Ability to use data to analyse improvements.
- Curiosity to identify potential improvements and an ability to lead experiments.
- Attention to detail in the reading of correspondence and data entry.
Person Specification
Qualifications
Essential
- English and Maths GCSE or equivalent (Grade A* - C)
Experience
Essential
- You will have experience in an administrative role in general practice or in a healthcare environment. You will have a good knowledge of medical terminology and preferably read coding, although training will be given. Ability to process clinical correspondence including letters of a high complexity and containing risk issues and identified accurately and taken action.
Desirable
- Knowledge and previous use of EMIS
Knowledge and skills
Essential
- Good knowledge of Information Governance and Data Protection
- Good working knowledge and experience of patient clinical systems and how they are used in General Practice or other primary care or community services.
- Knowledge and preferably experience of General Practice and the environment and challenges they currently face.
- Demonstrate the ability to plan and organise yourself and the teams work using your own initiative and understanding when you need to escalate to ensure you meet the required safety and time standards. Intermediate knowledge or Word and Excel.
- You will have fast and accurate keyboard skills to RSA III or equivalent. Ability to use data to analyse improvements.
- Curiosity to identify potential improvements and an ability to lead experiments.
- Attention to detail in the reading of correspondence and data entry.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
