Job summary
We are looking for a prescription clerk to join our award-winning Medicines Management Team, working within our hubs based at South Petherton Surgery, Ryalls Park (Yeovil) and Creech (Taunton) Medical Centres.
This role will suit someone who has worked in a pharmacy or GP surgery, with some knowledge of prescriptions and/or receptionist/administartion skills, and who is willing to be trained up further.
You will be the first point of contact for patients requesting their repeat prescriptions. Your role will include processing these requests accurately and in a timely manner. You will liaise closely with our GPs, Clinical Pharmacists, and local community pharmacies, as well as having direct contact with patients and their carers.
You will make calls to, and receive calls from patients, pharmacies and healthcare professionals. You will identify where medication reviews and other aspects of patient care are due and help organise this work. You will help to keep patient records up to date.
For more information contact Kate Jones, Symphony lead pharmacist kate.jones@ydh.nhs.uk phone: 07464 494767, or Helen Belben, lead medicines management technician helen.belben@nhs.net
Main duties of the job
Job Responsibilities:
- Process
all repeat medication requests sent in by patients, community pharmacies
and nursing homes in a timely manner, within SHS protocols
- Liaise with patients and pharmacies regarding prescription
queries and requests
- Work
with the practice medicines management teams, clinicians and other
practice staff to resolve all medicines related queries
- Liaise
with hospital staff with reference to discharge and clinic letters
- Check
patient records for chronic disease and drug monitoring, and arrange for
testing and review as appropriate
- Enter
relevant patient information accurately onto EMIS
- Use
the Prescription Tracker to establish the status of electronic
prescriptions
- Undertake
any other duties appropriate to the post as requested
About us
Symphony Healthcare Services Ltd ("SHS") was
established in 2016 as part of the award winning Symphony Programme Vanguard
developing new models of care. With a growing network of 15 practices and over
40 employed GPs in Somerset, we are now recruiting for 6 GP sessions at
Buttercross Health Centre and Ilchester Surgery.
A range of flexible working options, a competitive remuneration
package based on the BMA GP contract with additional incentive payments and
allowances for GPs with specialist skills and experience available. Tier 2 Visa
sponsorship.
Job description
Job responsibilities
Job Summary:
To provide a high standard
of service in the processing of prescription requests.
To act as a focal point of
communication between the Clinicians, Receptionists, Practice Staff, Patients
and local Pharmacies as well as other health care organisations to ensure
patient’s repeat prescriptions are produced within SHS protocols. To work
across SHS medicines management hubs as required.
To carry out duties with a
positive attitude and can-do approach towards problem solving
Job Responsibilities:
- Process
all repeat medication requests sent in by patients, community pharmacies
and nursing homes in a timely manner, within SHS protocols
- Liaise with patients and pharmacies regarding prescription
queries and requests
- Work
with the practice medicines management teams, clinicians and other
practice staff to resolve all medicines related queries
- Liaise
with hospital staff with reference to discharge and clinic letters
- Check
patient records for chronic disease and drug monitoring, and arrange for
testing and review as appropriate
- Enter
relevant patient information accurately onto EMIS
- Use
the Prescription Tracker to establish the status of electronic
prescriptions
- Undertake
any other duties appropriate to the post as requested
Job description
Job responsibilities
Job Summary:
To provide a high standard
of service in the processing of prescription requests.
To act as a focal point of
communication between the Clinicians, Receptionists, Practice Staff, Patients
and local Pharmacies as well as other health care organisations to ensure
patient’s repeat prescriptions are produced within SHS protocols. To work
across SHS medicines management hubs as required.
To carry out duties with a
positive attitude and can-do approach towards problem solving
Job Responsibilities:
- Process
all repeat medication requests sent in by patients, community pharmacies
and nursing homes in a timely manner, within SHS protocols
- Liaise with patients and pharmacies regarding prescription
queries and requests
- Work
with the practice medicines management teams, clinicians and other
practice staff to resolve all medicines related queries
- Liaise
with hospital staff with reference to discharge and clinic letters
- Check
patient records for chronic disease and drug monitoring, and arrange for
testing and review as appropriate
- Enter
relevant patient information accurately onto EMIS
- Use
the Prescription Tracker to establish the status of electronic
prescriptions
- Undertake
any other duties appropriate to the post as requested
Person Specification
Personal Qualities
Essential
- 1) Good level of IT skills/typing skills
- 2) Ability to communicate effectively and sensitively, both verbally and written to patients and staff at a range of levels.
- 3) Excellent organisation skills demonstrate the ability to organise systems and paperwork in an office environment.
- 4) Strong attention to detail and the ability to transfer accurate information.
- 5) Work well under pressure and meet deadlines
- 6) Ability to adapt and respond to change.
- 7) The ability to use own initiative within clear boundaries, seeking advice when necessary.
- 8) Demonstrate enthusiasm and a strong sense of team spirt.
- 9) Able to promote good working relationships
Desirable
- Computer literate in EMIS clinical system
- Computer literate in Microsoft Word and Outlook
- Flexibility and willingness to support all multidisciplinary teams
- Ability to demonstrate sensitivity, empathy and compassion to the needs of the service users and carers
- Ability to motivate others
- Flexible attitude to working patterns
Qualifications
Essential
- Five GCSE or equivalent (A*-C grade) must include Maths and English
Desirable
- Experience within a pharmacy setting
Experience
Essential
- 1)Experience within the NHS or similar health care setting
- 2)Experience in a customer focused environment
- 3)Experience of using a clinical medical IT system or similar
Desirable
- 1) Evidence of working within a multidisciplinary team
- 2) Knowledge of primary care in the NHS
Person Specification
Personal Qualities
Essential
- 1) Good level of IT skills/typing skills
- 2) Ability to communicate effectively and sensitively, both verbally and written to patients and staff at a range of levels.
- 3) Excellent organisation skills demonstrate the ability to organise systems and paperwork in an office environment.
- 4) Strong attention to detail and the ability to transfer accurate information.
- 5) Work well under pressure and meet deadlines
- 6) Ability to adapt and respond to change.
- 7) The ability to use own initiative within clear boundaries, seeking advice when necessary.
- 8) Demonstrate enthusiasm and a strong sense of team spirt.
- 9) Able to promote good working relationships
Desirable
- Computer literate in EMIS clinical system
- Computer literate in Microsoft Word and Outlook
- Flexibility and willingness to support all multidisciplinary teams
- Ability to demonstrate sensitivity, empathy and compassion to the needs of the service users and carers
- Ability to motivate others
- Flexible attitude to working patterns
Qualifications
Essential
- Five GCSE or equivalent (A*-C grade) must include Maths and English
Desirable
- Experience within a pharmacy setting
Experience
Essential
- 1)Experience within the NHS or similar health care setting
- 2)Experience in a customer focused environment
- 3)Experience of using a clinical medical IT system or similar
Desirable
- 1) Evidence of working within a multidisciplinary team
- 2) Knowledge of primary care in the NHS
