Prescription Clerk

Job description

Job responsibilities

Job Summary:

To provide a high standard of service in the processing of prescription requests

To act as a focal point of communication between the Clinicians, Receptionists, Practice Staff, Patients and local Pharmacies as well as other health care organisations to ensure patients repeat prescriptions are produced within SHS protocols.

To carry out duties with a positive attitude and can-do approach towards problem solving

Job Responsibilities:

• Process all repeat medication requests sent in by patients, community pharmacies and nursing homes in a timely manner, within SHS protocols
• Liaise with patients and pharmacies regarding prescription queries and requests
• Work with the practice medicines management teams, clinicians and other practice staff to resolve all medicines related queries
• Liaise with hospital staff with reference to discharge and clinic letters
• Check patient records for chronic disease and drug monitoring, and arrange for testing and review as appropriate
• Enter relevant patient information accurately onto EMIS
• Use the Prescription Tracker to establish the status of electronic prescriptions
• Undertake any other duties appropriate to the post as requested

Confidentiality:

• Maintain confidentiality as per the SHS confidentiality policy.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with SHS policies and procedures relating to confidentiality and the protection of person and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the SHS Health and Safety policy.

Equality & Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with SHS procedures and policies and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice or SHS as part of this employment, such training to include:

• Participation in an annual appraisal.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members of issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patient needs.
• Effectively manager own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

• Apply SHS policies, standards and guidance.
• Participate in audits where appropriate.

Person Specification

Qualifications

Essential

• English and Maths GCSE or equivalent (A*-C grade)

Desirable

• Experience within a pharmacy setting

Personal qualities

Essential

• Good level of IT skills/typing skills
• Ability to communicate effectively and sensitively, both verbally and written to patients and staff at a range of levels.
• Excellent organisation skills demonstrate the ability to organise systems and paperwork in an office environment.
• Strong attention to detail and the ability to transfer accurate information.
• Work well under pressure and meet deadlines
• Ability to adapt and respond to change.
• The ability to use own initiative within clear boundaries, seeking advice when necessary.
• Demonstrate enthusiasm and a strong sense of team spirt.
• Able to promote good working relationships

Desirable

• Computer literate in EMIS clinical system
• Computer literate in Microsoft Word and Outlook

Requirements

Essential

• Flexibility and willingness to support all multidisciplinary teams
• Ability to demonstrate sensitivity, empathy and compassion to the needs of the service users and carers
• Ability to motivate others
• Flexible attitude to working patterns

Experience

Essential

• Experience within the NHS or similar health care setting
• Experience in a customer focused environment
• Experience of using a clinical medical IT system or similar

Desirable

• Evidence of working within a multidisciplinary team
• Knowledge of primary care in the NHS

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Symphony Healthcare Services Limited

Address

Bernard Way

South Petherton

Somerset

TA13 5EG

Employer's website

https://www.symphonyhealthcareservices.com/ (Opens in a new tab)