Job summary
Please note that this role is being advertised by KFM on behalf of King's Commercial Services (KCS), when you click to apply, this will take you to our Hireful platform where your application will be reviewed by KCS.
In
this role, you will be the face of the Academy, being our guests first point
of contact on the day. Supporting the
Centre and Deputy Centre Manager on the day-to-day administration and operations
of the Academy, with efficiency, helping ensure the Academy achieves its
long-term strategic objectives in a safe and effective working environment.
This is a great opportunity for someone
who is a people person, has fantastic attention to detail, and is looking to
progress in a fast paced varied dynamic role.
We would welcome applications from candidates who
have strong administrative skills and are looking for a role within the Events
and or Education and Training.
Main duties of the job
The Events Administrator/Receptionist will be responsible for
co-ordinating the enquiries and incoming bookings whilst providing a
professional welcome and registration service throughout the day and act as
client liaison for trainers and delegates.
Encompassing general administrative support to client and venue
team.
Working as part of a small close-knit team, you will be a
strong support for the Centre and Deputy Centre Manager.
The role will involve a high level of interaction
with stakeholders, staff of all levels and learners.
Working closely with the Centre Manager
and Deputy Centre Manager, you will build strong networks with Kings College Hospital
NHS Foundation Trust and Kings Commercial Team, including Subject Matter
Experts, Clinical Trainers, Finance, ICT, Marketing and Facilities Support, and
liaison with external stakeholders.
You will represent the Academy as a key
administrator, with the ability to analyse, interpret and synthesise data
including financial management and reporting. Excellent communications skills
and experience of contributing to reports, publications and presentations are
also essential.
This will be a busy and varied role requiring you
to multi-task and to work to strict deadlines. You must be proactive and
flexible in your approach to your duties and be able to work with minimum
supervision.
About us
Kings Commercial Services Limited (KCS) is a wholly owned subsidiary of Kings College Hospital NHS Foundation Trust and aims to develop commercial opportunities both locally and internationally with a key focus in healthcare partnerships, management, training and recruitment.
In partnership with Kings College Hospital NHS Foundation Trust, KCS is delighted to offer access to Kings Academy.
This state of the art educational facility, featuring dedicated simulation, teaching and conference rooms, offers nurses, midwives and allied health professionals the opportunity to enhance their careers in healthcare.
Working closely with the Kings Commercial Services Education and Training team and clinical leads from Kings College Hospital Foundation NHS Trust, Kings Academy delivers face to face and online training and education, ran by our renowned faculty course leads.
Job description
Job responsibilities
This role will be based in Kings Commercial Services, Kings Academy, London and the main purpose of the role will be:
- Overseeing the Academy email inbox for enquires, bookings and dealing with enquiry booking forms, for new and existing bookings.
- To co-ordinate and collate all relevant forthcoming events information and maintain exceptional customer service.
- To co-ordinate the in-house LMS system LEAP which is a candidate booking system for the Academy. This will involve but is not limited to checking the day to day bookings, queries, ensuring Course Leads have uploaded their course content and assisting to enhance the candidate journey.
- To provide professional arrival and registration services, welcoming and registering clients, trainers and delegates.
- To have a strong visible presence throughout the Academy and assist with general requests such as photocopying, directions and any other reasonable requests.
- To communicate client comments and complaints to the Deputy Centre Manager .
- To troubleshoot any IT related issues as they arise, working as an advocate for the client and Kings Commercial Services.
- Understanding, knowledge and ability to follow guidelines that ensures compliance with Health and Safety at Work, Data Protection and other statutory requirements.
- Working as a team player with the ability to adapt to varied situations, ensuring that the centre performs to Kings commercial services standards and its operation is profitable by contributing to the growth, strategy, and smooth running of the centre.
- To assist in the preparation of sales invoices.
- To support in the preparation of reports.
- Co-managing the social media platforms, including creating and posting content, establishing followers in line with the proactive promotion of the Academy.
- To assist in actively selling and promoting the Academy by way of enquiry handling.
- To ensure that all learning resources equipment is well maintained reporting all faults immediately to the ICT team.
- To build relationships with facilitator and delegates alike ensuring all client preferences are recorded and recognised with the aim of giving exceptional client care.
- To ensure that information is up to date in the system to allow event booking details to be accurately communicated to all team members.
- To attend scheduled team meetings.
- To manage the incoming phone system.
- Coordinate incoming and outgoing courier and mail services.
- Delivering excellent client relations to ensure client satisfaction.
- To correctly produce the weekly and daily operational rota and communicate to the team.
- To ensure that all bookings are up to date to allow for correct invoicing.
- To ensure that the highest level of customer service is delivered in line with Kings Values
Job description
Job responsibilities
This role will be based in Kings Commercial Services, Kings Academy, London and the main purpose of the role will be:
- Overseeing the Academy email inbox for enquires, bookings and dealing with enquiry booking forms, for new and existing bookings.
- To co-ordinate and collate all relevant forthcoming events information and maintain exceptional customer service.
- To co-ordinate the in-house LMS system LEAP which is a candidate booking system for the Academy. This will involve but is not limited to checking the day to day bookings, queries, ensuring Course Leads have uploaded their course content and assisting to enhance the candidate journey.
- To provide professional arrival and registration services, welcoming and registering clients, trainers and delegates.
- To have a strong visible presence throughout the Academy and assist with general requests such as photocopying, directions and any other reasonable requests.
- To communicate client comments and complaints to the Deputy Centre Manager .
- To troubleshoot any IT related issues as they arise, working as an advocate for the client and Kings Commercial Services.
- Understanding, knowledge and ability to follow guidelines that ensures compliance with Health and Safety at Work, Data Protection and other statutory requirements.
- Working as a team player with the ability to adapt to varied situations, ensuring that the centre performs to Kings commercial services standards and its operation is profitable by contributing to the growth, strategy, and smooth running of the centre.
- To assist in the preparation of sales invoices.
- To support in the preparation of reports.
- Co-managing the social media platforms, including creating and posting content, establishing followers in line with the proactive promotion of the Academy.
- To assist in actively selling and promoting the Academy by way of enquiry handling.
- To ensure that all learning resources equipment is well maintained reporting all faults immediately to the ICT team.
- To build relationships with facilitator and delegates alike ensuring all client preferences are recorded and recognised with the aim of giving exceptional client care.
- To ensure that information is up to date in the system to allow event booking details to be accurately communicated to all team members.
- To attend scheduled team meetings.
- To manage the incoming phone system.
- Coordinate incoming and outgoing courier and mail services.
- Delivering excellent client relations to ensure client satisfaction.
- To correctly produce the weekly and daily operational rota and communicate to the team.
- To ensure that all bookings are up to date to allow for correct invoicing.
- To ensure that the highest level of customer service is delivered in line with Kings Values
Person Specification
General Requirements
Essential
- Please refer to job description above
Desirable
- Please refer to job description above
Person Specification
General Requirements
Essential
- Please refer to job description above
Desirable
- Please refer to job description above
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
